Manage an ITIL Service Desk
InvGate Service Desk is an ITIL-aligned IT service management (ITSM) solution, available via both on-premise and SaaS delivery models, that employs industry best practice to help your company to: increase IT support’s operational efficiency, reduce costs, and improve the end user experience.
Everything You Need to Operate an ITIL-Aligned Service Desk

InvGate Service Desk has been built as the optimal blend of ITIL best practice and customers’ real-world IT service management (ITSM) needs, being certified by Pink Elephant for Change, Problem, Incident Management and Request Fulfillment.

Log, manage, resolve, and report on the IT issues that are affecting your business operations and people with Service Desk incident management capabilities. Take pressure off your service desk with the use of problem management best practice, and self-service and automation capabilities that free IT staff up to focus on what’s most important.

InvGate’s change management capabilities ensure that all IT changes are managed efficiently, with risks assessed and reduced, such that change delays and failures are minimized.
It makes service desk life easier, and improves IT’s reputation, by minimizing the level of change-related issues and problems. InvGate’s Knowledge Management capabilities include automatic suggestions of solutions to IT staff as requests tickets are created, helping to increase the speed of issue resolution.

With InvGate Service Desk service level management capabilities your IT team can prioritize service desk operations based on an issue’s impact and urgency plus agreed service level targets, and be notified of breaches, making you better positioned to meet or even exceed agreed performance levels. Using capabilities like InvGate’s Service Level Management and SLAs will help your company to improve its IT support, IT help desk, or IT service operations through the focusing of attention on the things that matter most.

With InvGate’s financial management capabilities you can determine the true cost of providing IT support in your company. By obtaining meaningful financial information on IT activities, your IT team can better understand what spending associated with resources and assets are underpinning IT services. In InvGate Service Desk there’s simple and accurate time recording and wait-time analysis plus capabilities for budget control, forecasting, and the foundations for IT chargeback if needed.
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