Manage an ITIL Service Management
Improve the performance of your IT services by aligning them with ITIL best practices. Use InvGate’s ITIL-verified Service Management to ensure that your IT services are reliable, efficient, and meeting the needs of your business.
ITIL Certified Best Practices
InvGate Service Management has been built as the optimal blend of ITIL best practice and customers real-world IT service management (ITSM) needs, being certified by Pink Elephant for Change, Problem, Incident Management and Request Fulfillment.
Fully certified in 7 Pink Verified ITIL4 best practices, InvGate Service Management provides efficient and effective solutions for all your IT needs.
Change Enablement
Ensuring efficient and effective management of changes to your IT systems.
Incident Management
Ensures prompt resolution of IT issues for minimal disruption to business operations.
Infrastructure and Platform Management
Ensures the availability, scalability, and performance of your IT infrastructure through best practices in design, transition, operation, and improvement.
Knowledge Management
Optimizes the flow of information within an organization to improve decision making, minimize risks and reduce costs through best practices in collection, analysis, sharing and creation of knowledge.
Problem Management
Identify, analyze, and resolve IT issues and errors to optimize IT service performance.
Service Management
Provides a single point of contact or IT service users to report incidents and request assistance, ensuring effective communication, service restoration, and user satisfaction through best practices in incident management and request fulfillment.
Service Request Management
Ensures the efficient and effective delivery of IT services to the business by managing, fulfilling and tracking service requests through best practices in request handling and service level management.
With InvGate Service Management you have the power to put the ITIL framework into practice
Service Design
With InvGate Service Management service level management capabilities your IT team can prioritize service desk operations based on an issue’s impact and urgency plus agreed service level targets, and be notified of breaches, making you better positioned to meet or even exceed agreed performance levels. Using capabilities like InvGate’s Service Level Management and SLAs will help your company to improve its IT support, IT help desk, or IT service operations through the focusing of attention on the things that matter most.
Service Transition
InvGate’s change management capabilities ensure that all IT changes are managed efficiently, with risks assessed and reduced, such that change delays and failures are minimized.
It makes service desk life easier, and improves IT’s reputation, by minimizing the level of change-related issues and problems. InvGate’s Knowledge Management capabilities include automatic suggestions of solutions to IT staff as request tickets are created, helping to increase the speed of issue resolution.
Service Operations
Log, manage, resolve, and report on the IT issues affecting your business operations and people with Service Management incident management capabilities. Take the pressure off your service desk using problem management best practices, and self-service and automation capabilities that free IT staff up to focus on what’s most important.
Want to learn more about ITIL?
Check out our definitive guide with ITIL processes, best practices, and implementation tips.
Frequently asked questions
Navigating ITIL and InvGate Service Management: your essential FAQ guide.
ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices and guidelines for IT service management. When a service desk is ITIL-aligned, it is designed and operated following the principles and practices outlined in ITIL. This can include using specific ITIL-compliant tools and processes, as well as training staff on ITIL methodologies. An ITIL-aligned service desk is intended to provide efficient, effective, and consistent IT service support to an organization’s customers and stakeholders.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
AI Virtual Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Base
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT