Build a state-of-the-art service desk
InvGate Service Desk empowers your support team to deliver outstanding service, with an intuitive ticketing solution, workflow automation, and ITIL-verified capabilities.
Arrange the backlog in a smart way, allowing agents to see all the important information about their tasks in one place.
Divide requests that require immediate action by the agent from those that are on hold, enabling them to prioritize effectively.
Get a full view of all requests in the backlog with visual cues on the first response and resolution SLAs.
List the pending actions and include easy one-click options for more efficient resolution.
Ticket Management
Provide agents with a tool to help them help better
A ticket management solution that lets agents focus on what’s most important. Organize the work based on priority, SLA, and urgency and avoid bottlenecks by highlighting actions that can be solved with just one click.
Watch: 5-minute demo of InvGate Service Desk
Modern UI for better management
InvGate helps agents stay organized by showing requests that need attention.
Improve collaboration between teams
Empower agents by providing full visibility of ticket changes, linked requests, and configuration items. Easy access to knowledge base, ticket tasks, and the possibility to add watchers and approvers.
Offer performance visibility
From request time metrics, time tracking, and customer ratings, give agents the tools for self-improvement and performance awareness.
ITSM Analytics
Have a clear view of your service desk
Customize and share your performance dashboards to provide transparency on the state of your service desk and take actions when needed.
Build custom dashboards
Customize dashboards to adapt to your and other stakeholders’ needs.
Act faster with better reports
Cross-analyze over 150 metrics to create reports, linked requests and configuration items to make faster and better decisions.
Share dashboards with customers
Improve stakeholder satisfaction by providing access to custom dashboards, offering visibility on the status of the service desk.
Workflows
Automate your operations
Manage change, problems and incidents by automating processes with workflows and third-party integrations and assist your agents with AI-powered suggestions.
Get a visual workflow editor
Make automation available to your entire organization for any of the processes needed.
Provide AI-powered suggestions
Improve agents’ efficiency by offering suggested actions based on repeated patterns.
Integrate third-party apps
Integrate workflows with other apps using Zapier or InvGate’s API.
Self-Service Portal
Empower your organization
Improve end-user experience with a branded self-service portal with an integrated knowledge base and a service catalog.
Build a service catalog
From HR to IT, give visibility and access to your customers on everything your organization can do for them.
Create a cross-organization service process
Implement Enterprise Service Management best practices by integrating your entire organization under one service desk.
Centralize communications on one platform
Let users use their channel of choice, be it e-mail, the self-service portal or Microsoft Teams. Everything is organized in one place.
IT Asset Management
Integrate with your IT Asset Inventory
Connect your IT Asset Inventory into your service desk for a unified view of asset-related incidents.
Link CIs to tickets
Link tickets with devices for future reference and problem detection.
Access quick visibility of users’ CIs
Provide agents with a list of devices, contracts, and business applications linked to a user.
Detect recurring problems
See past incidents registered for a CI and detect potential problems to be solved.
ITSM Implementation
Set up an enterprise-level service desk in record time
No-code configurations, pre-built functionalities, and praised post-sale support to have your service desk ready in no time.
Up and running in 5 minutes
Try InvGate Service Desk for free, and learn how easy it is to put your help desk to work.
Migrate in a day
Moving from another help desk solution? No big deal. Find out how easy it is to migrate your help desk into InvGate Service Desk.
A world-class Customer Success team to support your success
Every InvGate customer has access to our Customer Success team who has helped 1,500+ organizations create state-of-the-art service operations.
InvGate Service Desk is used by organizations to support millions of users around the world.
Frequently Asked Questions
Everything you need to know about InvGate Service Desk.
In InvGate Service Desk, agents refer to the licensed users that solve requests and perform related tasks.
End-users in InvGate Service Desk are non-licensed users who can create requests for assistance.
Approvers are end-users who have decision-making capabilities in the system. They can have specific roles, such as team leaders, and can approve or deny requests made by others.
Both user types are unlimited and free of charge at InvGate Service Desk.
Yes, you can try InvGate Service Desk free for 30 days with a ready-to-play account here. Also, you can turn your trial into your production instance by simply requesting it through our Support team.
InvGate Service Desk is a comprehensive solution that combines several features to provide a smooth service management experience. Through its ticketing system, agents can easily manage and track customer inquiries. At the same time, its analytics capabilities offer valuable insights into the support team’s performance. At the same time, its analytics functionalities provide information on the performance of the customer service team for continuous improvement.
The Knowledge Base and Self-Service Portal promote users to easily and quickly find answers to frequently asked questions. Additionally, the no-code workflow generator makes it simple to automate certain routine tasks. InvGate Service Desk also integrates with third-party tools, promoting communication and collaboration between different teams. These automation features streamline processes and make the experiences of agents and end-users easier. Finally, InvGate is constantly developing new capabilities, such as AI-powered support, to stay ahead.
Integrating InvGate Service Desk into existing IT infrastructures is easy due to its seamless integration with popular identity providers such as Azure AD and Okta through SCIM. This enables organizations to hold onto their existing IT Service Management solutions and systems, reducing the workload on IT departments.
InvGate Service Desk also supports modern authentication through Exchange Web Services (EWS), SMTP for sending notifications and inbound email for ticket management. Additionally, InvGate Service Desk has native integration with Microsoft Teams and it can also merge with frequently used services like Slack and PagerDuty via its native integration with Zapier. Furthermore, InvGate Service Desk can integrate ITAM tools like SCCM and FileWave. Finally it also provides API and web services capabilities for any additional customer needs.
You can check out all InvGate Service Desk integrations here.
InvGate offers comprehensive training and support services to ensure a smooth implementation process for all its customers. Unlike other ITSM vendors, InvGate does not request expensive consulting costs when it needs support services. This is because we have designed InvGate’s implementation process to run in only a few weeks, thanks to its low-code configuration, dedicated implementation support team and employee onboarding and training. InvGate provides employee training to ensure users can effectively use the solution and take advantage of its features.
InvGate takes security and data privacy very seriously and has implemented several measures to protect its customer’s data. In this respect, InvGate is SOC 2 Type 1 certified. This shows our commitment to maintaining the highest security standards, availability, processing integrity, confidentiality and privacy. InvGate also meets GDPR requirements, ensuring its customer’s data is handled following strict data protection regulations. The tool also implements industry-standard encryption measures to protect its customers’ data further, allowing it to meet the security requirements of highly regulated industries. These measures give its customers peace of mind, knowing their data is always protected.
Check out InvGate as your ITSM solution
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