Embrace Change, While Managing Risk

Easily manage and implement changes with InvGate Service Management. Our powerful workflow builder and automation capabilities make it simple for you to assess the impact, risk, and urgency of changes, prioritize and approve, and coordinate their implementation, all in a controlled and efficient manner.

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ITIL Certified Best Practices

InvGate Service Management’s change management capabilities have a workflow and automation as their backbone. This takes each request for change (RFC) from logging, through assessment (including the change advisory board (CAB) where needed), to change authorization and the release management process. InvGate supports this through making the required data and information available and providing insight into RFC progression.

ITIL Certified Best Practices

All-In-One ITSM Solution

InvGate Service Management is a single ITSM solution built on a single technology platform such that the change management module just works with other ITSM capabilities such as incident, problem, and configuration management. For example, the parties considering a RFC can look to incident, problem, and configuration management data to understand the risks and potential impact associated with it.

All-In-One ITSM Solution

Change Management Analytics

As with all InvGate Service Management modules, change management is supported by a full reporting and analytics suite that allows change managers and senior management to understand how well the change process is performing – from RFC logging through to change approval. These capabilities also meet governance needs around change control such as audit trails.

Change Management Analytics

Benefits of InvGate Change Management

InvGate Service Management will help your company better manage change and the associated costs and risks. InvGate’s change management capabilities help IT teams to systematically consider, assess, and approve change through standardized, best practice processes enabled by workflow and automation. They can also be configured to accommodate your company’s appetite for risk. The benefits include:

Prevention of change-related incidents

Different parts of the organization will have different vested interests in the change management process. While much emphasis will be placed on positive aspects such as increased speed and risk mitigation, a big benefit for many – including end users and service desk agents – is the minimization of change related incidents. Which, for many companies, still form too large a part of monthly incident volumes.

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Everything you need to provide outstanding service.

Ticket Management

Manage your incidents

AI-Powered

Enhance support efficiency

Self-Service

Encourage self-help

Workflows

Improve IT efficiency

AI Virtual Agent

Conversational ticket resolution

Analytics

Analyze your efforts

Knowledge Base

Build and share knowledge

Change Management

Better manage change

Problem Management

Get proactive

Automation

Automate support processes

ITIL

Employ best practices

SLAs

Prioritize IT operations

Gamification

Improve team productivity

Multiple departments

Extend outside IT

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Easy migration

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