Implementation

What does implementation typically look like for InvGate Service Management?

InvGate Service Management is commonly implemented using a phased approach, starting with a core set of ITSM processes such as incident and service request management.

Organizations typically configure an initial service catalog, workflows, SLAs, and roles, then expand coverage as adoption increases. The platform is designed so that meaningful value can be achieved without fully modeling every process upfront.

This approach reduces implementation risk and supports faster time to value compared to all-or-nothing rollouts.

How long does it usually take to go live with an initial setup?

Time to go live varies by scope, but many organizations are able to launch an initial service desk in weeks rather than months.

Because workflows, forms, and dashboards are configured visually and without code, teams can iterate during implementation instead of waiting for development cycles.

This makes InvGate Service Management suitable for organizations that want to validate value early before expanding functionality.

Who typically owns and manages the platform after go-live?

After go-live, InvGate Service Management is commonly owned by internal IT or service operations teams, rather than external consultants.

Service owners, administrators, and managers can adjust workflows, catalogs, SLAs, and dashboards using no-code tools, without requiring specialized development skills.

This supports long-term ownership and continuous improvement without creating dependency on third parties.

What changes can be made internally without external help?

Organizations can internally manage changes such as:

Updating workflows and approval logic
Modifying service catalogs and request forms
Adjusting SLAs, OLAs, and priorities
Creating or refining dashboards and reports

These changes are made through visual configuration, allowing teams to respond to evolving business needs without engaging professional services for routine updates.