Explore how InvGate AI Hub enhances ITSM with smart ticket assignment and AI-improved responses. Learn about our human-in-the-loop AI model for service desks.
InvGate AI Hub is the embedded artificial intelligence layer within InvGate Service Management.
It centralizes AI-assisted capabilities that support daily service operations, such as ticket assignment and agent productivity, without operating as a separate product, module, or add-on.
InvGate AI Hub is designed to enhance existing workflows and decision-making processes while keeping humans in control of execution.
Unlike AI features offered as optional modules or premium add-ons, InvGate AI Hub is native to the platform.
Its capabilities are embedded directly into service desk workflows, approvals, and agent interfaces, and operate within the same governance, permissions, and audit framework as the rest of InvGate Service Management.
This avoids fragmented AI tooling and ensures AI-assisted actions remain observable and governed.
InvGate AI Hub follows a human-in-the-loop model, where AI provides recommendations or improvements, but humans retain full control over decisions and outcomes.
AI does not act autonomously, send messages automatically, or override agent or manager judgment.
This approach is particularly relevant in governance-heavy or regulated environments that require explainability and accountability.
InvGate AI Hub focuses on reducing manual effort, cognitive load, and operational friction in service management.
Key areas include ticket triage and assignment, response quality and consistency, and contextual assistance for agents during resolution.
Rather than optimizing isolated metrics, the AI Hub is designed to improve overall service flow and efficiency.