IncidentProblemChangeRequest
Built for IT
Incident, problem, change, and request processes come ITIL-aligned and ready out of the box.
Stuck With It? The Contract’s Handled
Leave Zendesk behind with zero money down and no stressful migration deadlines.
What life looks like after Zendesk
Teams leave Zendesk over assets as an afterthought, metered AI, and a desk built for customers. Here’s how InvGate answers.
Summarized by AI
AI and automations, included
AI and automations come with every published plan, and Enterprise is quoted.
CloudOn-premisesHybrid
Cloud, on-premises, or hybrid
Choose the deployment that fits: cloud, on-premises, or hybrid.
Approvers and end usersunlimited and free, on every plan
Approvers on us
You license the people who work the queue, and everyone else is free.
InvGate Asset Management
Every asset in one system of context, with no marketplace add-ons
Zendesk customers tell us asset tracking is makeshift and spread across tools, with no discovery behind it. InvGate Asset Management keeps discovery, inventory, and lifecycle in one place, tied to every ticket.
- Agent + 12+ agentless protocols
- 30+ native integrations
- Contracts, stock, and depreciation
3,410devices found
LaptopAgentServerAgentlessPrinterSNMPCloud VMIntegration
Join the teams that already made the SWITCH
Customer success
How TroGroup replaced ServiceNow with InvGate and cut its critical incidents backlog by 90%.
Read the case study100%Self-service portal adoption
“InvGate grew far beyond IT. Construction, HR, and other departments rely on it every day.”
Oliver Haag, Head of IT Infrastructure, TroGroup
“We’d been trying to push self-service for a long time, but before people just didn’t use the portal, they’d rather send an email. InvGate drastically changed that. The interface is cleaner and easier, not just for IT but for our users too. Now, users go straight to the portal instead of emailing us.”
AllshoresSjoniece WolffeIT Service Delivery Manager, Allshores · Replaced ServiceNow and Ivanti
4.9
Gartner Peer Insights ratingIT Service Management Platforms
Rating out of 5InvGate4.9
How SWITCH works
Four steps, one specialist, and never two subscriptions at once.
01
Eligibility
24 hto confirm eligibility and your first billing date.
Share your existing contract details
Vendor, end date, and months left. We confirm eligibility and your first billing date.
02
0481216
Average full migration: 12 to 16 weeksDefine a project timeline
Pick a go-live date that fits your team. The old contract keeps running in the background.
03
Implementation
Up to 50%of your annual subscription in implementation, covered.
Migrate with an InvGate specialist
Tickets, workflows, catalog, and knowledge move over with a dedicated specialist, hours on us.
04
Current contract
InvGate
Live on InvGateFirst invoice
Enjoy your new AI-forward ITSM solution
Your team works on InvGate at $0 until the old contract ends. Then your first invoice arrives.
Ready to leave Zendesk behind?
Apply in two minutes. We reply within 24 hours with an estimated timeline and quote.
Apply for SWITCHNot on Zendesk? Pick your current vendor
Zendesk comparisons draw on Zendesk’s published pricing (Zendesk Suite list prices at zendesk.com) and documentation, public user reviews, and prospect interviews as of October 2026. Zendesk is a trademark of its owner, which is not affiliated with and does not endorse InvGate.