WorkflowsCatalogDashboards
Your admins make the changes
Your admins configure workflows, catalog, and dashboards themselves, with no code.
Stuck With It? The Contract’s Handled
Do you actually like your ITSM vendor, or is it just Stockholm syndrome?Leave TOPdesk behind with zero money down and no stressful migration deadlines.
What life looks like after TOPdesk
Teams leave TOPdesk over duplicates that pile up, reports split by module, and AI gated by plan. Here’s how InvGate answers.
Agent · 10:02Can you confirm the laptop model?
Reply · threaded into #4821It’s the 14-inch one, thanks!
SLA paused while waiting on userEmail and SLAs that behave
Replies thread into the original ticket, and SLAs pause while you wait on the user.
94%SLA met this month
One dashboard for every process
One dashboard covers incidents, requests, changes, and tasks.
Summarized by AI
AI on both sides, included
Agents get AI Hub and employees get a Virtual Service Agent in Teams, WhatsApp, and the portal, all included.
Your planNo hidden fees
AI included
Automation included
Published pricing
Prices you can read
Pricing is transparent, with AI and automation included and no caps or hidden fees.
InvGate Asset Management
Every asset in one system of context, with no add-ons
TOPdesk teams keep asset records by import and by hand. InvGate Asset Management discovers hardware, software, SaaS, and cloud on its own, and every ticket opens with full asset context.
- Agent + 12+ agentless protocols
- 30+ native integrations
- Contracts, stock, and depreciation
3,410devices found
LaptopAgentServerAgentlessPrinterSNMPCloud VMIntegration
Join the teams that already made the SWITCH
Customer success
How TroGroup replaced ServiceNow with InvGate and cut its critical incidents backlog by 90%.
Read the case study100%Self-service portal adoption
“InvGate grew far beyond IT. Construction, HR, and other departments rely on it every day.”
Oliver Haag, Head of IT Infrastructure, TroGroup
4.9
Gartner Peer Insights ratingIT Service Management Platforms
Rating out of 5InvGate4.9TOPdesk4.4
How SWITCH works
Four steps, one specialist, and never two subscriptions at once.
01
Eligibility
2 business daysto confirm eligibility and your first billing date.
Share your existing contract details
Vendor, end date, and months left. Contracts with up to 24 months left qualify. We confirm eligibility and your first billing date.
02
0481216
Average full migration: 12 to 16 weeksDefine a project timeline
Pick a go-live date that fits your team. The old contract keeps running in the background.
03
Implementation
On 3-year plans,Up to 50%of your annual subscription in implementation, covered.*
Migrate with an InvGate specialist
Tickets, workflows, catalog, and knowledge move over with a dedicated specialist, hours on us.
*In eligible countries. Final scope comes from an implementation estimate.
04
Current contract
InvGate
Live on InvGateFirst invoice
Enjoy your new AI-forward ITSM solution
Your team works on InvGate at $0 until the old contract ends. Then your first invoice arrives, for at least one paid year.
Ready to leave TOPdesk behind?
Get your SWITCH document by email today: your estimate, your timeline and what teams that left undefined say.
Get your SWITCH documentNot on TOPdesk? Pick your current vendor
TOPdesk comparisons draw on public user reviews, prospect interviews, and TOPdesk documentation as of October 2026. TOPdesk and TOPdesk Robin are trademarks of their respective owners.