Summarized by AI
AI capabilities, included
Every plan includes 20+ AI capabilities, with no session caps.
Stuck With It? The Contract’s Handled
Leave Freshservice behind with zero money down and no stressful migration deadlines.
What life looks like after Freshservice
Teams leave Freshservice over AI sold by the seat, assets by the unit, and automation by the pack. Here’s how InvGate answers.
Your planNo hidden fees
AI included
Automation included
Published pricing
A price that stays put
AI, workflows, approvers, and end-users come without meters, and Starter and Pro prices are published.
50%
050%100%
of your annual subscription in implementation, coveredSet up by your own admins
Your admins handle the no-code setup, and SWITCH covers implementation worth up to 50% of your annual subscription.
<15
015 min60 min
minutes to a first response, on averageAnswers in minutes
You get a direct line to InvGate, with a first response in under 15 minutes on average.
InvGate Asset Management
Every asset in one system of context, with no add-ons
Freshservice meters assets in Asset Units and keeps dependency mapping for Enterprise ITAM. InvGate Asset Management keeps discovery, inventory, and lifecycle in one place, priced per device.
- Agent + 12+ agentless protocols
- 30+ native integrations
- Contracts, stock, and depreciation
3,410devices found
LaptopAgentServerAgentlessPrinterSNMPCloud VMIntegration
Join the teams that already made the SWITCH
Customer success
How TroGroup replaced ServiceNow with InvGate and cut its critical incidents backlog by 90%.
Read the case study100%Self-service portal adoption
“InvGate grew far beyond IT. Construction, HR, and other departments rely on it every day.”
Oliver Haag, Head of IT Infrastructure, TroGroup
“We’d been trying to push self-service for a long time, but before people just didn’t use the portal, they’d rather send an email. InvGate drastically changed that. The interface is cleaner and easier, not just for IT but for our users too. Now, users go straight to the portal instead of emailing us.”
AllshoresSjoniece WolffeIT Service Delivery Manager, Allshores · Replaced ServiceNow and Ivanti
4.9
Gartner Peer Insights ratingIT Service Management Platforms
Rating out of 5InvGate4.9Freshservice4.4
How SWITCH works
Four steps, one specialist, and never two subscriptions at once.
01
Eligibility
24 hto confirm eligibility and your first billing date.
Share your existing contract details
Vendor, end date, and months left. We confirm eligibility and your first billing date.
02
0481216
Average full migration: 12 to 16 weeksDefine a project timeline
Pick a go-live date that fits your team. The old contract keeps running in the background.
03
Implementation
Up to 50%of your annual subscription in implementation, covered.
Migrate with an InvGate specialist
Tickets, workflows, catalog, and knowledge move over with a dedicated specialist, hours on us.
04
Current contract
InvGate
Live on InvGateFirst invoice
Enjoy your new AI-forward ITSM solution
Your team works on InvGate at $0 until the old contract ends. Then your first invoice arrives.
Ready to leave Freshservice behind?
Apply in two minutes. We reply within 24 hours with an estimated timeline and quote.
Apply for SWITCHNot on Freshservice? Pick your current vendor
Freshservice comparisons draw on Freshworks pricing pages, documentation and price list, press releases, and prospect interviews as of October 2026. Trademarks belong to their respective owners; InvGate is not affiliated with or endorsed by Freshworks.