Rich textEmbedded approvalsMulti-agent tickets
One interface, fully built
One modern interface with rich text, embedded approvals, and multi-agent tickets as standard.
Stuck With It? The Contract’s Handled
Do you actually like your ITSM vendor, or is it just Stockholm syndrome?Leave SysAid behind with zero money down and no stressful migration deadlines.
What life looks like after SysAid
Teams leave SysAid over basics that break, a UI stuck halfway, and AI sold by the credit. Here’s how InvGate answers.
Summarized by AI
AI included, not metered
Summaries, quick replies, incident detection, and a Virtual Service Agent come included, with no credit caps.
94%SLA met this month
Reports you build, data you keep
Built-in dashboards report on any custom field, exports stay clean, and MCP is included.
CloudOn-premisesHybrid
Same product, any deployment
Cloud, on-premise, and hybrid get the same product on the same release cadence.
Certified security
InvGate is SOC 2 Type II and ISO 27001 certified.
InvGate Asset Management
Every asset in one system of context, with no add-ons
Teams leaving SysAid describe Asset Management as a module bolted onto the service desk, short on lifecycle workflows and reporting. InvGate Asset Management keeps discovery, inventory, and lifecycle in one place.
- Agent + 12+ agentless protocols
- 30+ native integrations
- Contracts, stock, and depreciation
3,410devices found
LaptopAgentServerAgentlessPrinterSNMPCloud VMIntegration
Join the teams that already made the SWITCH
Customer success
How TroGroup replaced ServiceNow with InvGate and cut its critical incidents backlog by 90%.
Read the case study100%Self-service portal adoption
“InvGate grew far beyond IT. Construction, HR, and other departments rely on it every day.”
Oliver Haag, Head of IT Infrastructure, TroGroup
4.9
Gartner Peer Insights ratingIT Service Management Platforms
Rating out of 5InvGate4.9SysAid4.5
How SWITCH works
Four steps, one specialist, and never two subscriptions at once.
01
Eligibility
2 business daysto confirm eligibility and your first billing date.
Share your existing contract details
Vendor, end date, and months left. Contracts with up to 24 months left qualify. We confirm eligibility and your first billing date.
02
0481216
Average full migration: 12 to 16 weeksDefine a project timeline
Pick a go-live date that fits your team. The old contract keeps running in the background.
03
Implementation
On 3-year plans,Up to 50%of your annual subscription in implementation, covered.*
Migrate with an InvGate specialist
Tickets, workflows, catalog, and knowledge move over with a dedicated specialist, hours on us.
*In eligible countries. Final scope comes from an implementation estimate.
04
Current contract
InvGate
Live on InvGateFirst invoice
Enjoy your new AI-forward ITSM solution
Your team works on InvGate at $0 until the old contract ends. Then your first invoice arrives, for at least one paid year.
Ready to leave SysAid behind?
Get your SWITCH document by email today: your estimate, your timeline and what teams that left undefined say.
Get your SWITCH documentNot on SysAid? Pick your current vendor
SysAid comparisons draw on public user reviews, prospect interviews, SysAid documentation and pricing pages, and CISA public records as of October 2026. SysAid and SysAid Copilot are trademarks of their respective owners.