Turn IT Analytics into actionable insights
Gain full visibility into your service desk operations with real-time dashboards and 150+ metrics. Identify trends, monitor performance, and make smarter decisions across teams.
Real-time performance data
Get a clear view of what’s happening and why with real-time dashboards and customizable reports, so you can act fast and optimize your service desk.
Make the most of your ITSM reporting tools
Cross-analyze over 150 metrics
From SLA compliance to resolution times by agent or department, InvGate’s OLAP engine gives you the power to slice, filter, and cross-analyze your data without having to write a single query.
AI Hub Reports
From switched on to measured, see ticket deflection and knowledge gaps for your Virtual Service Agent, plus agent adoption and engagement with every AI feature, filterable by help desk, so you can prove impact and target enablement with real data.
Explore InvGate's AI HubMulti-departmental reporting
Because InvGate Service Management supports multiple help desks and different access levels, Analytics does too, providing reporting tools for coordinators and administrators in each area of responsibility.
See how to unify service delivery across teams
Customizable dashboards
InvGate Service Management dashboards give you and your team instant visibility into IT operations. Fully adaptable to your needs, they feature point-and-click and drag-and-drop configurations. Easily display the KPIs and insights that matter most to your business, highlighting both areas of success and opportunities for improvement.
How to easily configure your ITSM dashboards
Sharing analytics
Automated reporting
Reports can be scheduled to generate and distribute automatically, eliminating the need for manual creation by agents and managers, and can be shared with both licensed and unlicensed users.
Benefits of InvGate Service Management Analytics
InvGate Service Management Analytics helps your company improve IT support with better visibility into operational and service performance. By giving IT staff access to the right information when they need it, teams can increase efficiency and deliver services more effectively.
Enhance visibility and awareness
Real-time insights into IT support operations improve understanding of service desk performance and provide visibility into service quality, including agent efficiency, SLA compliance, and knowledge management success.
Discover other Service Management features
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
MCP
Query service desk data
Gamification
Improve team productivity
Multiple departments
Extend outside IT
Product Catalog
Request and fulfill hardware
Agent Studio
Build governed agents
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.