Behind the world’s most advanced IT teams
$40
/agent
Starter$17 /agent | Pro$40 /agent | EnterpriseCustom | |
|---|---|---|---|
| General Capabilities | |||
| Deployment options | Cloud | Cloud | Cloud or On-Prem |
| 5 | |||
| Free & Unlimited | Free & Unlimited | Free & Unlimited | |
| Free & Unlimited | Free & Unlimited | Free & Unlimited | |
| Product Features | |||
| Ticket Management | |||
| Knowledge Base | |||
| Self-Service Portal | |||
| Reports and Analytics | |||
| Service Level Management and SLAs | |||
| Multi-Department Support | |||
| Automation | |||
| Gamification | |||
| Workflow designer | |||
| ESM Templates | |||
| AI Capabilities | |||
| AI Hub | |||
| Virtual Service Agent | |||
| Integrations | |||
| MS Teams | |||
| Zapier | |||
| MS Active Directory | |||
| MS Azure Active Directory | |||
| Data warehouse / BI tools | |||
| InvGate API | |||
| ITAM Integration | |||
| InvGate Asset Management | |||
| MS SCCM | |||
| Filewave | |||
| Lansweeper | |||
| ITIL Alignment | |||
| Incident Management | |||
| Problem Management | |||
| Change Management | |||
| Knowledge Management | |||
| Infrastructure and Platform Management | |||
| Customer Success, Support and Professional Services | |||
| 24/7 critical incident response | |||
| Onboarding and training | |||
| End-user onboarding and training | |||
| Support from InvGate’s Compliance team | |||
| Support from InvGate’s Security team | |||
| Technical Capabilities | |||
| Custom SMTP server | |||
Expand the tool’s ROI by integrating it with the current tools in your organization. Check out our directory to see the available apps, and bring them together to improve user experience.
Martin Nuñez - Service Desk Manager
Megan Engels - IT Service Desk Manager
Marcos Aste - Level One Support Efficiency Leader
Anngy Dordelly - IT Support Manager
"The platform is intuitive, flexible, and easy to configure. The customizable workflows and user-friendly interface make it easy to adapt the tool to our internal processes."
Director of IT - IT Services Industry
"Great product and very easy to deploy. InvGate brought a valuable product to us that was within budget financially and from a timeline standpoint."
VP, Technology Services - Banking
"InvGate Service Management has allowed us to centralize all internal requests into a single platform. Its intuitive interface, automated workflows, and integration with asset management have greatly simplified our processes."
IT Associate - IT Services
"Easy setup and transition from a competitor’s product. Fast communication whenever we have a question about how to do something. Had the product up and running in less than an hour and only took a couple of hours to configure how we wanted the help desk to be set up."
IT Director - Government
Everything you need to know about InvGate Service Management.
In InvGate Service Management, agents refer to the licensed users that solve requests and perform related tasks.
Prices listed are Manufacturer’s Suggested Retail Price (MSRP) for the base license and do not include taxes or additional fees. Final pricing will be determined based on your enterprise’s specific needs and customization requirements.
