Get started with next-level Service Management
Optimize ITSM and ESM processes.
Gain total network visibility & IT Asset control.
Starter
Build a service desk for your organization that everybody will love.
- 5 Agents
- Simple configuration
- Self-service portal
- The foundation of a cutting-edge Service Desk
Pro
Popular
Provide an ITIL-aligned help desk with workflows and multi-department support.
- 6-50 Agents
- ITIL aligned Workflows
- Automation
- Enhanced Support from our team
Enterprise
Flexible solutions for more demanding businesses.
- Custom agents
- On-Premise hosting
- Concurrent licensing
- Advanced security configurations
Behind the world’s most advanced IT teams
Native integrations
Improve the functionality and usability of Service Desk with our native integrations.
Frequently Asked Questions
Everything you need to know about InvGate Service Desk.
In InvGate Service Desk, agents refer to the licensed users that solve requests and perform related tasks.
End-users in InvGate Service Desk are non-licensed users who can create requests for assistance.
Approvers are end-users who have decision-making capabilities in the system. They can have specific roles, such as team leaders, and can approve or deny requests made by others.
Both user types are unlimited and free of charge at InvGate Service Desk.
InvGate Service Desk is a comprehensive solution that combines several features to provide a smooth service management experience. Through its ticketing system, agents can easily manage and track customer inquiries. At the same time, its analytics capabilities offer valuable insights into the support team’s performance. At the same time, its analytics functionalities provide information on the performance of the customer service team for continuous improvement.
The Knowledge Base and Self-Service Portal promote users to easily and quickly find answers to frequently asked questions. Additionally, the no-code workflow generator makes it simple to automate certain routine tasks. InvGate Service Desk also integrates with third-party tools, promoting communication and collaboration between different teams. These automation features streamline processes and make the experiences of agents and end-users easier. Finally, InvGate is constantly developing new capabilities, such as AI-powered support, to stay ahead.
Integrating InvGate Service Desk into existing IT infrastructures is easy due to its seamless integration with popular identity providers such as Azure AD and Okta through SCIM. This enables organizations to hold onto their existing IT Service Management solutions and systems, reducing the workload on IT departments.
InvGate Service Desk also supports modern authentication through Exchange Web Services (EWS), SMTP for sending notifications and inbound email for ticket management. Additionally, InvGate Service Desk has native integration with Microsoft Teams and it can also merge with frequently used services like Slack and PagerDuty via its native integration with Zapier. Furthermore, InvGate Service Desk can integrate ITAM tools like SCCM and FileWave. Finally it also provides API and web services capabilities for any additional customer needs.
InvGate offers comprehensive training and support services to ensure a smooth implementation process for all its customers. Unlike other ITSM vendors, InvGate does not request expensive consulting costs when it needs support services. This is because we have designed InvGate’s implementation process to run in only a few weeks, thanks to its low-code configuration, dedicated implementation support team and employee onboarding and training. InvGate provides employee training to ensure users can effectively use the solution and take advantage of its features.
InvGate takes security and data privacy very seriously and has implemented several measures to protect its customer’s data. In this respect, InvGate is SOC 2 Type 1 certified. This shows our commitment to maintaining the highest security standards, availability, processing integrity, confidentiality and privacy. InvGate also meets GDPR requirements, ensuring its customer’s data is handled following strict data protection regulations. The tool also implements industry-standard encryption measures to protect its customers’ data further, allowing it to meet the security requirements of highly regulated industries. These measures give its customers peace of mind, knowing their data is always protected.
Get started with next-level Asset Management
Optimize ITSM and ESM processes.
Gain total network visibility & IT Asset control.
Starter
Get complete visibility over your entire network.
- 500 nodes
- Comprehensive IT Inventory
- Network Discovery
- IT Security rules
Pro
Popular
Advanced features for proactive control and management of your IT Infrastructure.
- 501-10.000 nodes
- Software Metering
- Remote desktop integrations
- CMDB for centralized visibility
Enterprise
Unlock advanced ITAM and configuration capabilities to meet the demands of your business.
- Custom nodes
- On-Premise hosting
- SSO Integration
- Advanced security configurations
Behind the world’s most advanced IT teams
Frequently Asked Questions
Everything you need to know about InvGate Insight.
A node is a single point or device that is part of a more extensive network or system. The term "node" describes any device connected to a network that can communicate with other devices.
Examples of nodes that are typically tracked by InvGate Insight include:
- Computers: desktops, laptops and servers.
- Mobile devices: smartphones, tablets and other devices.
- Network devices: routers, switches, and firewalls.
- Peripheral devices: printers, scanners and other peripheral devices.
In InvGate Insight, nodes are added to the inventory and tracked as assets, along with their associated software and licenses.
InvGate Insight is a comprehensive IT Asset Management solution that offers a range of critical features and capabilities to help organizations efficiently manage their IT assets. This solution incorporates an agent that collects real-time information on all the assets it has been installed on, as well as those discovered by the network. This supports organizations in the management of their complete IT inventory.
InvGate Insight also provides contract and license management capabilities, allowing organizations to track and manage their software licenses easily. This includes a Configuration Management Database (CMDB) that offers the user a complete view of the organization’s IT assets and a CMDB map builder that visually lays out the relationships between all the CIs and their impact on operations. QR codes are also available for managing the asset inventory when on the go, making it easier to manage assets from anywhere.
The ability to set customizable Health Rules and Smart Tags that categorize and track assets is also decisive in addressing each of the company’s specific needs.
Some other services that InvGate Insight offers to its users are Software Normalization, User and Location Management and a Global Search Bar for easy and quick access to information.
Finally, this solution also features built-in analytics and automation and the possibility to integrate with InvGate Service Desk for a streamlined workflow. These features come with a top-notch UX/UI that guarantees easy use.
InvGate Insight is designed to be accessible and to integrate with other previously existing systems simply. Users can easily manage their IT assets and inventory with its intuitive interface and comprehensive feature set.
InvGate Insight’s agent-based architecture allows an easy deployment onto various operating systems, including Windows, Linux, Unix and Android. It also integrates with different MDMs, such as G-Suite and JAMF, and natively merges with popular cloud services, such as Azure and AWS. It also offers integration with user provisioning services, like Active Directory and SAML authentication protocols, to simplify access and user authentication.
Furthermore, InvGate Insight features a Dashboard and a Global Search Bar for easy access to information. The tool also offers built-in analytics and automation, which helps to streamline work and increase efficiency.
In summary, the adaptability, integration capabilities and user-friendly interface of InvGate Insight make it an excellent choice for organizations looking to integrate an IT Asset Management tool with their existing systems.
InvGate Insight ensures compliance with industry standards and regulations by providing specific features that allow IT departments to guarantee that their IT inventory follows certain rules and standards.
The Health Rules and Smart Tags enable users to set customized conditions to meet their company’s distinct needs. At the same time, this makes it easy to categorize and track assets.
InvGate takes security and data privacy very seriously and has implemented several measures to protect its customer’s data. In this respect, InvGate is SOC 2 Type 1 certified. This shows our commitment to maintaining the highest security standards, availability, processing integrity, confidentiality and privacy. InvGate also meets GDPR requirements, ensuring its customer’s data is handled following strict data protection regulations. The tool also implements industry-standard encryption measures to protect its customers’ data further, allowing it to meet the security requirements of highly regulated industries. These measures give its customers peace of mind, knowing their data is always protected.
Yes, InvGate Insight provides centralized control and management of IT assets across multiple locations. With Insight, assets can be assigned to specific users and locations, allowing organizations to have complete visibility and control of their IT assets, no matter where they are located. The InvGate Insight agent has access to real-time data on all tracked assets as long as they have an internet connection. It provides live information on their status, including hardware and software details, licenses, and more. When IT departments have all the necessary information at all times, it pushes them toward managing all their assets more efficiently.
InvGate offers comprehensive training and support to ensure a smooth implementation process for all its customers. Unlike other ITSM vendors, InvGate does not request expensive consulting costs when in need of support. This is because we have designed InvGate’s implementation process to run in only a few weeks, thanks to its low-code configuration, dedicated implementation support team and employee onboarding and training.
The implementation support team is responsible for helping customers set up and configure InvGate Insight, ensuring that the solution meets and adapts to their specific needs. InvGate also provides employee onboarding to ensure users can effectively use the solution and take advantage of its features. With this training and support system, InvGate ensures that all customers go through a smooth implementation process, maximizing the value of their investment.
Check out InvGate as your ITSM solution
30-day free trial - No credit card needed