What’s new at InvGate Service Management

Now, each location has a dedicated profile that provides a complete view of users, observers, and the status of open and closed tickets for that location, facilitating tracking and reporting. Available since version 7.85.

Now, the Virtual Agent For Microsoft Teams can provide an AI-powered response based on public information. This AI enhancement, available from version 7.82, will significantly improve how your end-users interact with your help desk.

With the latest version, we're delivering 10 brand-new help desk workflow templates that span Human Resources, Project Management, Internal IT, and Documentation. These templates automate and simplify key processes, ensuring every approval and quality check happens seamlessly.

The dashboard module in InvGate Service Management has been revamped with a modern design, a brand-new drill-down table, and full-screen visualization.

With our new Workflow module, we've prioritized a streamlined user experience that minimizes the complexity traditionally associated with workflow management tools. Our simplified UX/UI design and configuration tools reduce the learning curve and technical knowledge required, making it easier than ever for users to understand and effectively build workflows quickly.

Awarded by the American Institute of CPAs (AICPA) to InvGate, this certification demonstrates that organizations have robust controls and processes to ensure the security, availability, processing integrity, confidentiality, and privacy of client information.