What’s new at InvGate Service Management

Discover fresh updates and groundbreaking innovations tailored to transform and elevate today’s dynamic service environments.

167 updates found

Year

Month

Data Exports: Retrieve all the data you need

March 2025

Now you will be able to retrieve all your data (as many rows and/or columns as you want) once a day. Explore how you can easily synchronize it with your BI tools.

For more details about this update go to releases

AI Hub: AI-powered quick replies

January 2025

Accelerate ticket resolution by generating requests for more information or acknowledgments with just one click. For more information check our AI Hub. Available from v7.96

For more details about this update go to releases

New settings for license assignment.

December 2024

Now, license assignment can be executed directly from user management screens, simplifying user license management and the assignment process. Also, we have enabled non-Administrator users with user management permissions to take on the task to reduce bottlenecks. Available from v7.93.

For more details about this update go to releases

Reports: New exportable column 'Waiting for (Entity)'

December 2024

Now users can export the information of the entity that a request is waiting for. This functionality clearly shows what is preventing a request from progressing, whether it is the ID of another request or an external entity. Available since version 7.92.

For more details about this update go to releases

Workflows migration to the new version

December 2024

Now you can migrate each of your existing processes to the new version with a single click.

For more details about this update go to releases

Settings: Users can now cancel requests

December 2024

When a request is no longer needed, users can cancel it directly and leave a message explaining the reasons. The result: less ticket volume for your teams. Available since version 7.89.

For more details about this update go to releases

Don't miss out our ITSM content

Learn more about our products, industry and IT culture.

Resources Hub Ticket Volume Podcast

Whitepapers & eBooks

AI adoption in ITSM: A 3-layered framework

Courses

NEW: Introduction to ESM

Courses

Introduction to IT Asset Lifecycle Management

Guides

What is ITSM?

Templates & checklists

What's your AI maturity level? Take the quiz!

Templates & checklists

Service Desk SOP

Whitepapers & eBooks

The CFO’s Guide to IT Asset Management

Guides

What is ITAM?

Guides

How to set up an end-to-end hardware refresh strategy

Whitepapers & eBooks

Unlocking The Future of IT

167 updates found

Year

Month

Data Exports: Retrieve all the data you need

March 2025

Now you will be able to retrieve all your data (as many rows and/or columns as you want) once a day. Explore how you can easily synchronize it with your BI tools.

For more details about this update go to releases

AI Hub: AI-powered quick replies

January 2025

Accelerate ticket resolution by generating requests for more information or acknowledgments with just one click. For more information check our AI Hub. Available from v7.96

For more details about this update go to releases

New settings for license assignment.

December 2024

For more details about this update go to releases

Reports: New exportable column 'Waiting for (Entity)'

December 2024

For more details about this update go to releases

Workflows migration to the new version

December 2024

Now you can migrate each of your existing processes to the new version with a single click.

For more details about this update go to releases

Settings: Users can now cancel requests

December 2024

When a request is no longer needed, users can cancel it directly and leave a message explaining the reasons. The result: less ticket volume for your teams. Available since version 7.89.

For more details about this update go to releases