Download the “Unlocking The Future of IT” eBook
The latest installment of the “Unlocking IT” series, with insights from the Ticket Volume podcast guests.
Meet our Guests
David Cannon
Executive Vice President of nfiniti3
Doug Rabold
Senior Manager of Customer Support at Amwell and Chairman of the Board at HDI
Markus Bause
VP of Product at PeopleCert
Patti Blackstaffe
Digital Transformation Strategist
Rob England
IT Pragmatist and Consultant
Daniel Ciolek
Head of Research and Development at InvGate
About this work
Unlocking The Future of IT
"Unlocking The Future of IT" offers a forward-looking exploration of the technologies and strategies shaping the future of IT. Essential for IT leaders and professionals, this eBook equips readers with the tools and insights needed to embrace innovation, navigate disruption, and position their organizations for long-term success.
Drawing from expert contributions on the Ticket Volume podcast, this eBook covers topics ranging from AI and machine learning to integrating frameworks like ITIL 4, DevOps, and Agile. It also delves into leadership principles and customer-centric service strategies that are critical for thriving in today’s fast-paced IT landscape.
In this eBook, you’ll:
- Discover how AI and machine learning are transforming IT operations.
- Learn practical strategies to overcome resistance to change and implement new technologies.
- Explore the evolution of ITIL 4 and its application in modern IT environments.
- Gain insights into future-ready leadership practices, including systems thinking and team autonomy.
- Understand the importance of customer-centric IT services and how to build emotional connections with users.
David Cannon - Executive Vice President of nfiniti3
Doug Rabold - Senior Manager of Customer Support at Amwell and Chairman of the Board at HDI
Markus Bause - VP of Product at PeopleCert
Patti Blackstaffe - Digital Transformation Strategist
Rob England - IT Pragmatist and Consultant
Daniel Ciolek - Head of Research and Development at InvGate
"Unlocking The Future of IT" is the final installment in the Unlocking IT series, which has also explored experience management, career progression, and service management frameworks.
Download your free copy now to stay ahead in the fast-changing IT world and unlock the full potential of your organization.