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Discover how mature your ITSM AI adoption is and build a path to lasting results, with a practical lifecycle that embeds intelligence, strengthens knowledge, and enables governed automation.

Dia Argentina, one of Argentina's leading supermarket chains, centralized operations across 1,000 stores with InvGate Service Management and InvGate Asset Management, recovering 160 hours per audit.

Discover the meaning of ITSM, its benefits, capabilities, best practices, and how to find the best ITSM tool.

Understand every stage of the IT asset journey and learn how to reduce costs, improve security, and maximize value.

Expand your IT Service Management practices with ESM and achieve greater efficiency and customer satisfaction.

After years stuck with an unusable ServiceNow implementation, the Judicial Branch of Arizona in Maricopa County turned to InvGate Asset Management and got full visibility into its asset inventory in 5 days.

Discover how mature your ITSM AI adoption is and build a path to lasting results, with a practical lifecycle that embeds intelligence, strengthens knowledge, and enables governed automation.

Dia Argentina, one of Argentina's leading supermarket chains, centralized operations across 1,000 stores with InvGate Service Management and InvGate Asset Management, recovering 160 hours per audit.

Allshores is a global insurance and financial services group that consolidated two separate ITSM platforms into one after merging BF&M and Argus.

Stoll Keenon Ogden replaced manual reporting and static ticket lists with automated dashboards, reliable data, and faster knowledge creation using InvGate Service Management.

By switching from BMC to InvGate Service Management, Core Financial Systems eliminated manual Excel reporting, gained real-time SLA visibility, and improved traceability for customers and auditors.

With InvGate Service Management, Universidad Católica Argentina (UCA) increased first call resolution by 62% and reduced inquiries by 20% through self-service.

Farmaplus, one of Argentina’s fastest-growing pharmacy chains, unified service processes, gained real-time visibility, and scaled its operations with InvGate Service Management.

TroGroup, a global manufacturer from Austria, switched from ServiceNow to InvGate Service Management, improving efficiency and reducing critical incidents by 90%.

Frigorífico Modelo, an agroindustrial company from Uruguay, implemented InvGate Asset Management and Service Management to automate processes and cut manual work time by 50%.

Marval O’Farrell Mairal, a leading Latin American law firm, returned to InvGate and grew from two to seven departments, achieving 200% expansion and faster response times.

With InvGate Service Management, JERA Nex bp grew ticket volume by 150% without expanding its IT team.

CPPA-G, Pakistan’s energy market operator, centralized 180 services and integrated ITSM and ITAM with InvGate.

Optimize IT support with 2024's best Help Desk software. Explore top 10 solutions.

Element U.S. Space & Defense is a leading government contractor in the aerospace and defense industry. After a major acquisition, they unified ITSM and ITAM with InvGate.

Javer is one of Mexico’s leading real estate developers, with over 50 years of experience and more than 300,000 homes delivered.

Make sure you can fairly and effectively compare different vendors and choose the best solution for your organization.

Employee onboarding process and assignment of work devices.

Systematize your ITSM operations and improve your Knowledge Management activities.

Discover the meaning of ITSM, its benefits, capabilities, best practices, and how to find the best ITSM tool.

Mastellone is a leading company in the dairy industry in Latin America, with a presence in 42 countries and over 60,000 retail customers.

Build a foundational understanding of ESM and learn the tools to get started in your organization.

Understand every stage of the IT asset journey and learn how to reduce costs, improve security, and maximize value.

Employee offboarding process and feedback collection.

Expand your IT Service Management practices with ESM and achieve greater efficiency and customer satisfaction.

Learn how we use our own solution, InvGate ASset Management, to manage IT assets, optimize performance, and enhance security.

Download the first eBook of our new series and learn how to make experience work towards your business goals.

Download the second eBook of our new series and unlock the power of human-centered leadership and putting people first in your organization.

Download your checklist and ensure you get every step of the tool implementation process just right.

Download the third eBook of our new series and access all the knowledge you need to foster career development in IT.

Manage and control organizational change requests.

Explore the ITAM process, benefits, best practices, the difference with ITSM, and software features to look for.

Download the fourth eBook of our new series and access all the knowledge you need to foster career development in IT.

Mirgor is an Argentinian company leader in tech and manufacturing.

Creation of Knowledge Base articles via API.

Use this free ITSM implementation checklist to guide you through the process of building a service desk.

Auto Mercado is one of the most relevant supermarket chains in Costa Rica, with over 100 years in the retail industry, more than 40 stores, and over 3,400 employees.

Find out ITIL's meaning, the difference between ITIL v3 and ITIL 4, and its management practices.

Edicion and re-uploading of Knowledge Base articles via API.

Download the fifth eBook of our new series and access all the knowledge you need to foster career development in IT.

Camuzzi is the largest natural gas distributor in Argentina in terms of volume, infrastructure magnitude, and geographical coverage.

Looking for an ITAM solution? Compare your options in a standardized way with our Asset management RFP template.

Software or product release management.

Arcos Dorados has +10.000 employees and manages +14,000 incidents per month with 250 agents and tracking +3,000 assets.

Learn how to conduct an IT audit successfully, start protected, and avoid downtime and penalties.

Project planning, execution and supervision.

Smartmatic implemented up to 14 CMDB diagrams that integrated both of our tools, Service Management and Asset Management.

Looking for help to implement the security standard? Our ISO 27001 checklist is exactly what you need.

Explore our comprehensive guide on ITIL 4 Change Enablement, covering benefits, tools, and a comparison with Change Management.

With 400,000 clients, EfectivoSí is a leading financial services company in Argentina.

Grupo Cepas, a leading Argentine beverage company, modernized its IT operations by replacing manual workflows with InvGate Service Management.

Coppel, one of Mexico’s largest department store chains, streamlined its service desk with InvGate, managing 200,000+ incidents monthly and being recognized with an industry award.

Request management process for employee development training.

Discover what Service Level Management is and get a step-by-step guide to implementing it in your organization.

SEiT is a Chilean company dedicated to helping organizations maintain operational continuity through its technological platforms.

Get access to a free template and standardize your workflows to make your operations more cohesive.

Universidad Austral is a privately managed Argentinean university with +1500 IT assets and 49 agents.

Management of software deployment requests.

Discover the most popular ITSM frameworks to pick from. Plus, you will find a cheat sheet to download.

Chesapeake Bay Academy is a private nonprofit school for students with learning differences.

Disagro is an international corporation, leader in the agricultural vertical, that has 25 agents and +1500 end users.

Download the sixth eBook of our new series and navigate the complexities of modern ITSM

With more than 300 stores and two distribution centers, Farmacity employs over 7,000 people.

Management and monitoring of asset loans.

The latest installment of the “Unlocking IT” series, with insights from the Ticket Volume podcast guests.

Peoples Bank is one of the leading community banks in Washington, with 23 branches and more than $2.6 billion in assets.

Optimize costs, enhance compliance, and align IT spending with goals.

Harmony Public Schools is a system of 58 Texas charter public schools with 550 service desk agents and 4500 employees.