What’s new at InvGate Service Management

With our new Workflow module, we've prioritized a streamlined user experience that minimizes the complexity traditionally associated with workflow management tools. Our simplified UX/UI design and configuration tools reduce the learning curve and technical knowledge required, making it easier than ever for users to understand and effectively build workflows quickly.

Awarded by the American Institute of CPAs (AICPA) to InvGate, this certification demonstrates that organizations have robust controls and processes to ensure the security, availability, processing integrity, confidentiality, and privacy of client information.

We added the capability of sharing your custom views to improve team collaboration. Now, managers, admins, or agents can create and share their views with one simple click.

Now, you can change the language of your bot’s commands for Microsoft Teams.

With this new integration, you’ll be able to link any Azure DevOps work item to a Service Management request, allowing quick access to detailed and real-time information on the work item directly from InvGate Service Management.

PinkVERIFY is the #1 industry stamp of approval for ITSM tools, and InvGate Service Management has been certified since 2021. Currently, there are less than 40 providers endorsed by the organization around the world.