Solve issues, ask questions, and create requests directly from MS Teams with a human-like, conversational experience. The new AI understands natural language, provides instant answers from the knowledge base, and automatically fills in request details. No commands, no forms just faster help, right where users are chatting.
Speed up workflow creation with reusable Web Service stages you can save once and use across multiple workflows. Building Blocks reduce errors, ensure consistency, and accelerate delivery. You can manage them centrally, reuse them with drag & drop, and unlink them when customization is needed.
Trigger workflows from the “Create Request” action
June 2025
You can now trigger any workflow directly from the “Create Request” action. This enables multiple parallel workflows for complex use cases like change management or onboarding, and brings the same flexibility into subflow stages.
Admins can now set mandatory custom fields that users must complete when canceling a request, ensuring important context is always captured for better tracking and reporting. Available from v7.102.
AI empowers agents to adjust the tone of their replies directly from the comment box, offering the option to switch between formal or casual language to better match the context or recipient. Available from v7.102.
We've added a new stage in workflows that lets you automate the creation of related requests directly from the subflow stage configuration. This means you can now execute multiple work streams in parallel, reducing delays and improving overall efficiency. Available from v7.102.
