When a request is no longer needed, users can cancel it directly and leave a message explaining the reasons. The result: less ticket volume for your teams. Available since version 7.89.
Now, each location has a dedicated profile that provides a complete view of users, observers, and the status of open and closed tickets for that location, facilitating tracking and reporting. Available since version 7.85.
Microsoft Teams: New AI-powered capabilities for the Virtual Agent
September 2024
Now, the Virtual Agent For Microsoft Teams can provide an AI-powered response based on public information. This AI enhancement, available from version 7.82, will significantly improve how your end-users interact with your help desk.
With the latest version, we're delivering 10 brand-new help desk workflow templates that span Human Resources, Project Management, Internal IT, and Documentation. These templates automate and simplify key processes, ensuring every approval and quality check happens seamlessly.
The dashboard module in InvGate Service Management has been revamped with a modern design, a brand-new drill-down table, and full-screen visualization.
