What’s new at InvGate Service Management

Collect customer satisfaction ratings for requests completed through workflows. When enabled in workflow settings, users are automatically prompted for feedback after closure. Ratings are included in reports, dashboards, views, filters, gamification, and data exports—just like with common tickets. You can now collect feedback in more ways: Microsoft Teams, External users, Mobile.

→ You’ll love it if you measure service quality and want to increase response rates.

Two predefined workflow blocks, Create user and Create group, are now available for Microsoft Entra ID. Drag them into your workflow canvas to speed up user and group management without complex API calls.

→ You’ll love it if you automate identity and access management in Microsoft Entra ID.

A new Planning mode lets you design editable, dependency-controlled subflow plans without triggering requests during runtime. Perfect for Change Management, it ensures execution follows a precise sequence and prevents errors.

→ You’ll love it if you manage complex workflows where execution order matters.

A new option in SAML SSO settings allows you to log users out from all connected applications at once. When enabled and configured with your identity provider (Keycloak or Azure), signing out of InvGate Service Management also ends the IdP session, improving security by preventing open sessions.

→ You’ll love it if you want centralized and secure logout for all SAML-connected apps.

Your dashboards downloaded as PDFs will now be branded with your company logo for official documentation needs.

→ You’ll love it if your company loves to brand things.

Make it easier for agents to keep conversations moving. With a new option in the reply box, the system suggests follow-up messages based on the last agent comment and the context of the request. This helps remind customers that a response is pending, saving time and ensuring smoother interactions.

→ You’ll love it if you want faster follow-ups with customers.