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Unlocking The Future of IT
October 2025
You can now assign tasks directly to a Help Desk, making it easier to organize and distribute work at a group level instead of assigning each task to an individual. From v7.114.
→ You’ll love it if you manage large support teams and want a more flexible task structure.
For more details about this update go to releases
October 2025
You can now use built-in action connectors to integrate directly with Microsoft Entra ID. These include ready-to-use actions such as editing user profiles, disabling or enabling users, assigning temporary passwords, and managing groups. From v7.114.
→ You’ll love it if you’re automating user and group management in Microsoft Entra ID.
For more details about this update go to releases
October 2025
Field labels and descriptions in deployed Workflows can now be translated directly from Settings > General > Localization > Internationalization. This simplifies managing multilingual forms and ensures translations remain consistent in a Workflow. From v7.114.
→ You’ll love it if you deliver services in multiple languages and need consistency across processes.
For more details about this update go to releases
October 2025
The Virtual Service Agent is now integrated into the Service Management Self-Service Portal, making AI assistance instantly available. They can ask questions, create new requests, or check existing ones through natural language conversations, all without leaving the portal. From v7.114.
→ You’ll love it if you want to bring AI-powered conversations directly into your service portal.
For more details about this update go to releases
October 2025
After a successful Early Access phase, the Virtual Service Agent for WhatsApp is now fully available. You can interact through natural language to create requests, check their status, or get answers directly from WhatsApp. From v7.114.
→ You’ll love it if you want to extend AI-powered support to WhatsApp.
For more details about this update go to releases
August 2025
You can now add announcements dynamically through workflows. Automatically notify users about outages, maintenance, or changes as part of a process, without manual steps. Simply drag the action into the workflow canvas, complete the form, and use variables in the title or content for personalized messages.
→ You’ll love it if you want to automate user communications during changes or incidents.
For more details about this update go to releases
