What’s new at InvGate Service Management

Agents can now launch remote desktop sessions without leaving Service Management. When a device supports remote access through an existing integration, a banner in the CI details links directly to the session. From v7.113.

→ You’ll love it if your support teams assist users through remote sessions.

We improved visibility and access for the Agent Self-Service Portal to make it simpler for everyone to use. From v7.113.

→ You’ll love it if your agents manage internal requests from the portal.

You can now assign tasks directly to a Help Desk, making it easier to organize and distribute work at a group level instead of assigning each task to an individual. From v7.114.

→ You’ll love it if you manage large support teams and want a more flexible task structure.

You can now use built-in action connectors to integrate directly with Microsoft Entra ID. These include ready-to-use actions such as editing user profiles, disabling or enabling users, assigning temporary passwords, and managing groups. From v7.114.

→ You’ll love it if you’re automating user and group management in Microsoft Entra ID.

Field labels and descriptions in deployed Workflows can now be translated directly from Settings > General > Localization > Internationalization. This simplifies managing multilingual forms and ensures translations remain consistent in a Workflow. From v7.114.

→ You’ll love it if you deliver services in multiple languages and need consistency across processes.

The Virtual Service Agent is now integrated into the Service Management Self-Service Portal, making AI assistance instantly available. They can ask questions, create new requests, or check existing ones through natural language conversations, all without leaving the portal. From v7.114.

→ You’ll love it if you want to bring AI-powered conversations directly into your service portal.