What’s new at InvGate Service Management

You can now generate knowledge from closed requests and surface it through Solution Recommendations and the Virtual Agent. This helps fill gaps in the Knowledge Base and makes assistance more consistent. From v8.1 onwards. Entering closed beta in November.

→ You’ll love it if your organization wants to strengthen AI-driven help without depending on a large Knowledge Base.

Workflow forms now show or hide fields based on the requester’s selections. This reduces duplicated forms and keeps processes simpler to maintain. From v8.1 onwards.

→ You’ll love it if your organization manages multiple request paths inside the same workflow.

The Virtual Service Agent is now available in the mobile app so users can start a chat directly from their phone. This supports higher adoption of self-service channels. From v8.1 onwards.

→ You’ll love it if your organization depends on mobile access for everyday support from v8.1.

Admins can now define which end-users can mention or add watchers, filtering by company, group, location, or assigned desk. This increases control in multi-company environments. From v8.0 onwards.

→ You’ll love it if compliance is an issue for you or you manager sensitive requests.

Workflows created with the old editor that are ready to migrate now open in read-only mode. This prevents changes and ensures stability while you move to the new Workflow v2. v7.113 onwards.

→ You’ll love it if automating is part of your goals.

You can now use variables in API URLs inside Building Blocks. This makes integrations more flexible and lets you connect tools like Slack, Google Calendar, or Outlook more easily. From v7.113.

→ You’ll love it if you automate tasks using external applications.