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Unlocking The Future of IT
October 2025
After a successful Early Access phase, the Virtual Service Agent for WhatsApp is now fully available. You can interact through natural language to create requests, check their status, or get answers directly from WhatsApp. From v7.114.
→ You’ll love it if you want to extend AI-powered support to WhatsApp.
For more details about this update go to releases
August 2025
You can now add announcements dynamically through workflows. Automatically notify users about outages, maintenance, or changes as part of a process, without manual steps. Simply drag the action into the workflow canvas, complete the form, and use variables in the title or content for personalized messages.
→ You’ll love it if you want to automate user communications during changes or incidents.
For more details about this update go to releases
August 2025
Collect customer satisfaction ratings for requests completed through workflows. When enabled in workflow settings, users are automatically prompted for feedback after closure. Ratings are included in reports, dashboards, views, filters, gamification, and data exports—just like with common tickets. You can now collect feedback in more ways: Microsoft Teams, External users, Mobile.
→ You’ll love it if you measure service quality and want to increase response rates.
For more details about this update go to releases
August 2025
Two predefined workflow blocks, Create user and Create group, are now available for Microsoft Entra ID. Drag them into your workflow canvas to speed up user and group management without complex API calls.
→ You’ll love it if you automate identity and access management in Microsoft Entra ID.
For more details about this update go to releases
August 2025
A new Planning mode lets you design editable, dependency-controlled subflow plans without triggering requests during runtime. Perfect for Change Management, it ensures execution follows a precise sequence and prevents errors.
→ You’ll love it if you manage complex workflows where execution order matters.
For more details about this update go to releases
August 2025
A new option in SAML SSO settings allows you to log users out from all connected applications at once. When enabled and configured with your identity provider (Keycloak or Azure), signing out of InvGate Service Management also ends the IdP session, improving security by preventing open sessions.
→ You’ll love it if you want centralized and secure logout for all SAML-connected apps.
For more details about this update go to releases
