ITSM & ITAM Resources
From courses to eBooks and downloadable templates, explore our comprehensive list of IT resources.
How TroGroup replaced ServiceNow with InvGate
TroGroup, a global manufacturer from Austria, switched from ServiceNow to InvGate Service Management, improving efficiency and reducing critical incidents by 90%.
IT Asset Lifecycle Management Course
Understand every stage of the IT asset journey and learn how to reduce costs, improve security, and maximize value.
The Definitive ITAM Implementation Checklist
Download your checklist and ensure you get every step of the tool implementation process just right.
Knowledge Article Creation
Creation of Knowledge Base articles via API.
ITSM Checklist
Use this free ITSM implementation checklist to guide you through the process of building a service desk.
How Auto Mercado improved retail operations with InvGate
Auto Mercado is one of the most relevant supermarket chains in Costa Rica, with over 100 years in the retail industry, more than 40 stores, and over 3,400 employees.
Definitive Guide to ITIL
Find out ITIL's meaning, the difference between ITIL v3 and ITIL 4, and its management practices.
Knowledge Article Update
Edicion and re-uploading of Knowledge Base articles via API.
Unlocking Sustainability in IT
Download the fifth eBook of our new series and access all the knowledge you need to foster career development in IT.