Download the “Unlocking The Human Element in IT and Service Management” eBook
The second installment of the “Unlocking IT” series, with insights from the Ticket Volume podcast guests.
Meet our Guests
NJ Robinson
Expert in IT leadership
Megan Engels
Former IT Support Manager for Peoples Bank
Gregg Gregory
Author of “ONE Team - ONE Dream” and “The GPS of Leadership”
Rocky McGuire
Experience Manager at Unisys
About this work
Unlocking The Human Element eBook
In an age where technology permeates every aspect of business, “Unlocking The Human Element in IT And Service Management” elevates the indispensable role of people in IT and ITSM.
Get an expansive roadmap for creating people-centric ITSM frameworks, from decoding the ineffable qualities of human investment to embracing the ethos of servant leadership.
With this eBook, you’ll:
- Unveil the monumental impact of the human element as more than just a cog in the machine.
- Learn how a people-focused approach can radically transform service quality and delivery.
Discover the nuances of different human-centered leadership styles and their impact on employee morale, attrition rates, and overall productivity.
The eBook also offers practical guidance on incorporating user sentiment and emotional design into Service Management, demonstrating that this attention to user sentiment has real ROI – be it in customer retention rates or service quality.
“Unlocking The Human Element in IT And Service Management” is the second installment of the “Unlocking IT” series, an initiative to collect the most valuable insights shared on our podcast, Ticket Volume.
NJ Robinson - Expert in IT leadership
Megan Engels - Former IT Support Manager for Peoples Bank
Gregg Gregory - Author of “ONE Team - ONE Dream” and “The GPS of Leadership”
Rocky McGuire - Experience Manager at Unisys
Striking a balance between tech and people is not just an ideal but a sustainable reality, and this book serves as an ideal starting point for achieving it. Get your copy by completing the form!
