Download the “Unlocking Quality in Service” eBook
The latest installment of the “Unlocking IT” series, with insights from the Ticket Volume podcast guests.
Meet our Guests
Kevin Clark
Consultant specializing in ServiceNow/ITSM
Michael Cardinal
Director of Business Process Management at Thirdera
Pasi Nikkanen
Co-Founder of HappySignals
Joshua Nelson
Director of Technology Experience at Power Design Inc
John Worthington
Principal at MyServiceMonitor, LLC
Mariena Quintanilla
Data Management and Customer Operations Consultant
About this work
Unlocking Quality in Service
“Unlocking Quality in Service” offers a comprehensive guide to elevating service quality in IT Service Management (ITSM). This eBook is designed to help IT professionals measure, monitor, and improve service quality effectively.
Gain invaluable strategies and advanced techniques from industry experts to transform your service management approach. This eBook provides a detailed roadmap for setting standards, gathering customer feedback, and leveraging data for continuous improvement.
With this eBook, you’ll:
- Discover key concepts and metrics crucial for measuring service quality.
- Learn how to design effective surveys and feedback mechanisms to capture customer insights.
- Explore advanced monitoring techniques, including KPIs and customer journey mapping.
- Understand how to develop and implement robust quality improvement programs.
“Unlocking Quality in Service” is the latest addition to the “Unlocking IT” series, drawing from the rich insights shared by various industry experts on the Ticket Volume podcast.
Kevin Clark - Consultant specializing in ServiceNow/ITSM
Michael Cardinal - Director of Business Process Management at Thirdera
Pasi Nikkanen - Co-Founder of HappySignals
Joshua Nelson - Director of Technology Experience at Power Design Inc
John Worthington - Principal at MyServiceMonitor, LLC
Mariena Quintanilla - Data Management and Customer Operations Consultant
Achieving high service quality is not just an aspiration but a strategic imperative, and this book serves as a crucial resource for IT leaders. Get your copy by completing the form!
