IT Service Management with built-in intelligence
InvGate Service Management combines the flexibility of true no-code design with the power of embedded AI, helping you resolve faster, work smarter, and scale effortlessly.
Intelligent ticketing with AI at the core
From ticket handling to risk detection, InvGate’s AI empowers your team to respond faster, resolve smarter, and continuously improve operations.
AI-powered ticket categorization and routingAutomatically categorize and assign tickets to the right agent or team based on historical patterns, urgency, and context.
AI suggested responsesAccelerate agent resolution with real-time, context-aware AI-generated response suggestions tailored to the issue at hand.
AI-based knowledge suggestionsDeliver relevant knowledge base articles to both agents and end-users instantly, reducing resolution time and promoting self-service.
Centralized operations, transparent execution
Track every request, action, and decision across channels with built-in collaboration tools and full audit trails to ensure transparency and compliance.
Collect requests via email, self-service portal, chat, or API – all in one unified queue.
Encourage teamwork with inline discussions, tagging, and @mentions that don’t expose internal communication to requesters.
Empower teams with tailored dashboards, filtered queues, and personalized views based on role, group, or ticket type.
Maintain full visibility of all ticket interactions, updates, and decisions for accountability and compliance.
Connect Service Management with your tech stack
Smooth onboarding backed by experts
From day one, InvGate’s Implementation and Customer Experience teams are by your side to ensure a smooth transition. With expert-led configuration and ongoing support, you’ll be up and running in no time.
Choose the plan that fits your team
Pricing
Get started with next-level Service Management
- 5 Agents
- Simple configuration
- Self-service portal
- The foundation of a cutting-edge Service Management
- 6-50 Agents
- ITIL aligned Workflows
- Automation
- Enhanced Support from our team
- Custom agents
- On-Premise hosting
- Concurrent licensing
- Advanced security configurations