What’s new at InvGate Service Management

The same approval chain, notification flow, or onboarding sequence showing up across workflows can now be selected once and saved as a reusable Building Block, with input variables exposed for each use. From v8.20 onwards on Pro and Enterprise plans. Cloud and on-prem.

Configure test values directly in the Web Service, Building Block, or Built-in Action Connector configuration panel in the workflow editor, run it, and see the request and response right there, downloadable for further formatting. Checking whether an integration works no longer requires a throwaway ticket. From v8.18 onwards on Pro and Enterprise plans.

Software requests move faster now that the Software Request template ships with the deployment step already configured, ready to run without building it from scratch. From v8.19 onwards on Pro and Enterprise plans. Cloud and on-prem.

Open any deployment request to see a table of owner, device, and every package, with only the failed ones flagged, since successful packages need no review. From v8.19 onwards on Pro and Enterprise plans. Cloud and on-prem.

Tracking down a configuration item by its inventory ID or type just got easier, with two new columns now available in CI search as filters. From v8.19 onwards on all plans. Cloud and on-prem.

A ticket referencing a CI now opens straight into the complete Asset Management profile inline: all tabs, activity, status, owner, and remote desktop, except contracts, deployment, and geolocation data. From v3.20 (Asset Management) and v8.20 (Service Management) onwards on all plans. Cloud and on-prem. Rolling out gradually as your instance is updated, no action needed on your end.