Looking for an alternative to Jira Service Management?
InvGate Service Management is a modern ITSM and ESM platform built for teams that want powerful workflows, real autonomy, and predictable costs — without relying on partners.
Global leaders trust InvGate
Why teams switch from Jira Service Management
InvGate is designed to solve these challenges from day one.
Automation becomes hard to maintain
Changes require technical admins or partners
Costs increase with add-ons and plan upgrades
Built for scale — without added complexity
With InvGate Service Management you get:
A workflow builder built for real operations
Design complex processes on a scalable visual canvas that eliminates scripting, if/then/else chaos, and consultant dependency. From approvals to automated actions, every stage remains visible, connected, and under your full control.
Add forms, approvals, tasks, conditions, and external actions as connected stages — all visible in one execution path.
Workflows that adjust in real time
Ensure service levels throughout workflow execution
Manage performance across the entire workflow from first request to final resolution with built-in SLA and OLA monitoring, allowing you to identify delays early, protect service commitments, and maintain control at every stage.
Measure total workflow time from initiation to completion and ensure requests meet agreed service targets.
Don’t take our word for it. See what IT leaders say about InvGate.
There are more than a few reasons why InvGate is the preferred choice for IT leaders like you.
InvGate Service Management
Jira
Connect Service Management with your tech stack
ITSM today. ESM when you’re ready.
InvGate supports IT and business teams on the same platform:
- Unified service catalog for IT, HR, Facilities, and Finance
- Role-based request forms and approvals
- Consistent governance across teams
No rework. No separate tools.
Smooth onboarding backed by experts
From day one, InvGate’s Implementation and Customer Experience teams are by your side to ensure a smooth transition. With expert-led configuration and ongoing support, you’ll be up and running in no time.
Predictable pricing. No surprises.
Get started with next-level Service Management
- 5 Agents
- Simple configuration
- Self-service portal
- The foundation of a cutting-edge Service Management
- 6-50 Agents
- ITIL aligned Workflows
- Automation
- Enhanced Support from our team
- Custom agents
- On-Premise hosting
- Concurrent licensing
- Advanced security configurations
Our customers say it best
Harmony Public Schools
Education“We are in the Education industry and our system of priorities is totally different from a traditional company. InvGate Service Management permitted the right level of customization to fit our needs.”
Martin Nuñez - Service Desk Manager
Peoples Bank
Banking“We are one full support department now, which is amazing. Even though it's spanning so many groups and teams, InvGate Service Management is one place to go for help.”
Megan Engels - IT Service Desk Manager
Farmacity
Retail“We are transforming the way we work to become more agile. InvGate Service Management is accompanying us in this transformation process.”
Marcos Aste - Level One Support Efficiency Leader
Smartmatic
Technology“InvGate Service Management is the tool that not only satisfies our long list of requirements, but has the best price-performance ratio.”
Anngy Dordelly - IT Support Manager