Turn self-service into your first line of resolution
Modernize request intake with a unified portal that connects knowledge, approvals, and automation, reducing manual work and keeping every request structured and traceable.
Most "self-service portals" don't create self-service
They become:
A prettier way to submit tickets - that still lands in a queue
A hidden knowledge base no one uses - that still generates tickets
A disconnected form that collects the wrong information - and creates more manual work
If self-service doesn't reduce volume, improve resolution speed, and increase visibility — it's not Tier 0. It's just a form.
A complete Tier 0 support layer
InvGate Service Management unifies
So employees can
Find answers instantly
Chat with a Virtual Service Agent
Submit structured requests
Trigger automated actions
The result: fewer tickets, faster resolution, and a complete audit trail for every request that does reach your team.
Explore the productOne place to request anything
Give employees a single place to request anything. One intuitive catalog for every service across IT, HR, Facilities, and beyond. No more guessing where to go, no more duplicate tickets, no more unstructured requests.
Multi-department service catalog
Bring IT, HR, Facilities, and more into one unified portal, so employees always know where to go for help.
Role-based service visibility
Show each employee only the services relevant to their role, location, or department, reducing confusion and speeding up requests.
Smart request forms with conditional fields
Dynamic forms adapt based on user input, collecting the right information upfront so your team never has to chase it down.
Notifications at every step
Employees are kept in the loop automatically — from submission to resolution — so "where's my request?" stops being a question.
Resolve issues before they become tickets
Contextual article suggestions
Knowledge that's part of the experience, not buried somewhere else. Contextual knowledge is embedded directly into the request flow, surfacing answers the moment employees need them, not after they've already submitted a ticket.
Integrated with the service catalog
Knowledge isn't a separate portal employees have to remember to check. It lives inside the catalog and request experience, where it actually gets used.
Knowledge that never goes stale
Built-in review cycles, clear ownership, and version control ensure that every article your employees see is accurate and up to date.
Instant answers through conversational support
When a request is approved, things should happen automatically. Workflows don't just assign tickets: they trigger real actions across your systems, within governed and traceable processes, so your team spends time on work that actually requires human judgment.
Instant, contextual answers
The agent surfaces relevant articles and automated resolutions in real time — from password resets to access inquiries — so users get help the moment they ask for it.
Guided request submission
When a ticket does need to be created, the agent collects structured, complete information through conversation, so what arrives in your queue is clean and ready to work.
Seamless escalation
When the agent can't resolve something, it hands off to a live agent with full context already captured, no repetition, no lost information.
From request to execution, automatically
When a request is approved, things should happen automatically. Workflows don't just assign tickets: they trigger real actions across your systems, within governed and traceable processes, so your team spends time on work that actually requires human judgment.
Actions across your entire tech stack without manual steps
Trigger actions in external tools the moment conditions are met with no manual intervention required.
Built-in approval enforcement
Automation only executes after required approvals are completed. Governance is built into the process, not bolted on afterward.
Automated account provisioning
Create or update user accounts automatically once approvals are in place, eliminating the back-and-forth between IT and HR on every new hire.
Discover other Service Management features
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT