Self-Service Portal
Empower your employees with an adaptable and modern self-service portal.
User-friendly and customizable
Take control of your support experience with InvGate Service Management. Create a fully customized self-service portal that reflects your brand and meets the needs of your employees.
The intuitive interface makes customization easy, allowing you to change colors, logos, and layouts to fit your brand perfectly.
Powerful configuration and customization features that empower you to create a self-service portal that provides your customers a seamless and effortless experience.
Mobile ready
Employees can access IT support from anywhere with InvGate Service Management.
The responsive design ensures a seamless experience on any device, allowing your employees and customers to access the self-service portal from anywhere at any time.
Import users from multiple directories
InvGate Service Management makes it easy to manage users and roles, as it integrates safely and seamlessly to popular authentication and directory services like Microsoft 365, G Suite, and Azure. Single sign-on and simple access improve the user experience, resulting in a more beneficial and efficient experience for both the support team and customers.
Streamline incident reporting and request management with InvGate Service Management’s self-service portal. End-user’s can easily create and track their requests, enabling a quick and efficient resolution of incidents.
The intuitive interface makes it simple for users to check the status of their requests and receive notifications when their request status changes.
Empower employees and customers with a self-service portal that offers all the support services they need in a simple, easy-to-use catalog. The intuitive design of the portal makes it easy for end users to quickly find the information and resources they need. This reduces the time it takes to resolve incidents and improves overall satisfaction.
Unlock the full potential of self-service with a complete knowledge base aligned with the service catalog. End users can access all the information they need to resolve incidents independently, promoting self-sufficiency and reducing the burden on support teams.
Incident status updates
Feedback and Surveys
Improve by requesting feedback from end-user’s regarding their satisfaction with support team requests and knowledge base articles.
Dashboards and Reports
Support teams and management can easily access dashboards and reports based on customer and end-user feedback for the portal. This allows for quick analysis and informed decision-making.
Seamlessly integrate third-party applications
Native integrations with Microsoft Teams and APIS to easily connect with other services such as Slack, Okta, Trello, Monday, and other communication and collaboration services for a complete customer and end-user experience.
Personalization and configuration
Easily configure and customize time zones, language, and currency for a tailored experience. Perfect for multinational companies with the ability to create different settings for different regions.
Benefits of a Self-Service Portal
Available as an on-premise or SaaS solution, InvGate Service Management’s self-service capabilities offer a number of important benefits to IT departments (plus other business functions if used outside IT). The available benefits will differ from customer to customer based on operational decisions and organizational culture, but most customers will seek to realize a number of the following benefits from the introduction of InvGate’s self-service capabilities:
A Better Customer Experience
Employees now expect to see consumer-grade self-service capabilities in the workplace, including issue logging, service request catalogs, and knowledge availability for self-help. Plus, anytime, anyplace, any device access to services, information, and help. It’s the growing extension of what started as the Consumerization of IT.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
