AI you can govern, audit, and switch off
InvGate's AI follows the same security rules as the rest of the platform. You decide what it reads, what it does, and who it works for, with every action on record.
Global leaders trust InvGate
No AI exceptions to your security rules
Turning on AI doesn't change how your data is handled, accessed, or governed. It inherits the controls you already rely on in InvGate.
Your data never trains a model
InvGate doesn't train AI models, and our model providers commit not to train on your service data. Sensitive details typed into a ticket stay in that ticket.
Isolated, encrypted storage
AI data, including every response, lives in isolated databases with encrypted storage. It's never public, shareable, or open to third parties.
People approve by default
AI features generate suggestions that a person validates before anything happens. Autonomy is something you grant on purpose, one action at a time.
Switch it off in one step
Disable any AI feature on its own, or opt out of AI entirely. If something looks off, you can stop it right away.
Control what AI reads and does
Scope the knowledge behind every answer and set a rule for every action, so AI works inside the limits you define.
Visibility on every snippet
A permission for every action
Field-level control for asset data
Expand autonomy at your own pace
Start with AI that only suggests. Move individual actions forward once you've seen them work, and keep everything else exactly where it is.
Human in the loop
AI suggests
AI recommends a solution, a reply, or an assignee. A person reviews it and decides. This is how AI Hub and the Virtual Service Agent work today.
Approval required
AI prepares, a person confirms
The agent drafts the action and explains why. It waits for a person to approve before anything changes, and the decision is logged on the request.
Human on the loop
AI acts, people monitor
For routine actions you've cleared, the agent executes and reports back. Your team reviews by exception and can roll the permission back at any time.
Audit everything AI does
Reasoning, decisions, and outcomes are recorded where your team already works.
A trail on every request
Who proposed each action, why, and who approved or rejected it, on the request's own timeline.
Every conversation on file
Open any Virtual Service Agent conversation and read the full transcript, by channel, user, and topic.
AI impact you can measure
See adoption by team and agent, and compare resolution time and SLA compliance with and without AI.
Models you can vet
Providers act as sub-processors under GDPR.
Standard Contractual Clauses cover international transfers.
Independently verified security
Third-party audits and recognized frameworks validate how InvGate protects its products and operations.
ISO 27001:2022
Information Security
SOC 2 Type II
Security Controls
ISO 9001
Quality Management
GDPR compliant
Data Protection
PeopleCert
15 ITIL v4 Practices
Frequently asked questions
Everything you need to know about how InvGate secures and governs AI.
Still have questions?
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