What’s new at InvGate Service Management

Execute native SharePoint actions triggered from any Workflow, such as updating list items and granting user permissions to a site or document. Connect the SharePoint Built-in Action Connector without the need for web services or calls to external APIs. Available in v8.12 for Pro and Enterprise plans.

→ You'll love it if your onboarding, access provisioning, or document management involves SharePoint.

The Google Workspace Built-in Action Connector in Workflows now includes a wider range of actions: editing, enabling, disabling, and resetting user passwords; removing users from groups; and editing or deleting groups. Available in v8.13 for Pro and Enterprise plans.

→ You'll love it if Google Workspace is your identity management platform and your employee onboarding process has been spread across multiple tools.

Custom approvals now support a third automation branch in addition to "Approved" and "Rejected," allowing you to define what happens when an approval is canceled. This branch runs for both manual cancellations and expirations, with the same action support as the other outcomes. Available in v8.13 across all plans.

→ You'll love this if your expiration times were expiring silently without notifying requesters, closing related tasks, or updating statuses.

A new Formula step allows Workflows to calculate expressions using arithmetic, logical, and comparison operators, as well as predefined functions such as SUM, AVERAGE, CONCAT, and DATEDIFF. Reuse the result in forms, conditionals, Web Services, and other steps to model cost calculations, weighted scoring, amount-based approvals, and date-based logic. Available in v8.13 for Pro and Enterprise plans.

→ You're going to love this if you've been offloading your Workflows calculations to external parsers.

Administrators can now choose whether approvers are automatically added as followers when they are assigned to a ticket approval step. If you disable this feature, approvers will still receive approval notifications, but without the full stream of follower notifications that come with each ticket they sign. Available in v8.13 on all plans.

→ You'll love this if your approvers spend their days deleting notifications from followers of tickets they've only signed once.

A new "Software Deployment" step in the Workflow Editor triggers software deployment plans on computers in InvGate Asset Management without leaving InvGate Service Management. The step queues the deployment in InvGate Asset Management, waits for confirmation, and saves the result to a variable for use in subsequent conditions. Early access available starting with v8.13 for Pro and Enterprise plans.

→ You'll love this if your employee onboarding workflows keep getting held up every time an agent has to switch over to InvGate Asset Management to install software on a new hire's laptop.