IT Service Management (ITSM) Solution
The best ITSM technology behind your IT team
Manage the end-to-end delivery of IT services to customers in your organization with InvGate Service Desk.
IT Service Management Solution
IT Service Management (ITSM) delivers quality IT services to customers across your organization by bringing together the best combination of people, processes and software.
With InvGate Service Desk, your organization can create a state-of-the-art IT Services department, with ITIL-certified incident, problem, change and service management capabilities, a self-service platform and personalized reports.
InvGate Service Desk is used by organizations to support millions of users around the world.
Everything you need to implement an ITSM project
InvGate Service Desk is one of the few ITIL® 4 platforms Certified by PinkVERIFY™. It provides your organization the foundation to build an ITIL compliant service desk.
Build a state-of-the-art service desk
Create a single point of contact between IT and the rest of the organization. Bring together all communication channels on one platform. Organize and distribute work based on rules such as incidents, requests, category and level of priority.
Watch: 5-minute demo of InvGate Service Desk
Intuitive UI means better support
A ticket management interface designed for fast resolutions and a clear understanding of requests and SLAs by agents and managers.
Centralize communications into one platform
It allows users to select their channel of choice: e-mail, the self-service portal or Microsoft Teams. Everything is centralized in one place.
Automate your operations
Manage change, problems, and incidents by automating processes with workflows and 3rd party integrations, and assist your agents with AI powered suggestions.
ITSM Self-Service Portal
Provide your users with a portal for fast support
Create a fully customized and branded self-service portal to support the management of end user problems and requests, boosting the IT support’s efficiency, reducing costs, and improving the end-user experience.
Watch: Creating a Knowledge Base with InvGate Service Desk
A search engine offers potential knowledge base solutions to its users in order to solve a particular problem. If they still need it, it will guide them to the appropriate service.
Provide a service catalog
Create an online portfolio of available services based on the user’s role. The platform keeps them informed on the status of the request throughout the process.
Capture and reuse knowledge
Build a knowledge base to help solve end user problems and requests, improving operational efficiency and overall end user experience.
Receive and provide a clear view of the service desk’s performance
Provide IT staff with greater insight into their operational performance and potential improvement opportunities with clear access to data and information. This translates into better decision making and, consequently, into improved performance.
Get real-time performance data
Get the full picture you need to improve processes in your service desk with real time information and customized reports.
Customize and share dashboards
With fully personalized point-and-click and drag-and-drop configurations, you can easily display the KPIs and information that is most important to your business. This will help identify both areas of success and those in need of improvement.
Provide guidance on expected response times
Help agents focus their time and effort where it’s most needed by providing a visual indicator of the agreed SLA response time. This will ensure that the most critical issues are dealt with first, while still achieving SLA targets throughout all problem and service requests.
Enterprise Service Management
Grow ITSM as your organization expands
Ensure a long-term investment with the possibility to implement IT best practices to other areas and extend the available services as your organization grows.
IT Asset Management
Connect your IT Asset Inventory from your IT Asset Management Software into your service desk for a unified view of all asset related incidents.
Centralize multiple departments and help desks
Onboard different organizations and service departments, while also having the possibility to restrict the access as you consider. Receive an integrated report of your full organization’s performance.
Integrate 3rd party tools to your workflows
Automatically create incidents when a server is down or begin an asset provisioning workflow when a new employee joins the company.
Upper right quadrant ITSM capabilities at a fraction of the cost
Get the best of ITSM with a simple, no-code configuration, avoiding expensive third party integrators and decreasing the total cost of ownership. Migrating to InvGate Service Desk from your current solution is easy.
Powering top IT teams around the world
We can help you on your next ITSM project
This is just a quick glimpse of everything that InvGate Service Desk can do for you. Let’s get in touch and work together on your next project.
The way in which the best IT teams achieve success
Join the over 400+ companies already growing with InvGate.
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