Manufacturing

Enterprise IT that your manufacturing teams can actually run

Intuitive enough for plant-floor workers and powerful enough for multi-site operations, without a single line of code.

The challenge

The operational risks manufacturing IT faces

Every system, every change, and every asset decision in a manufacturing environment has a direct production impact. These are the challenges that define how IT Directors in this sector actually spend their time.

Adoption failure on the plant floor

Plant-floor workers, field technicians, and warehouse staff can't reach a desktop to file a ticket. Requests fall back to phone calls and email, and pile up miscategorized and unresolved.

Audit exposure from IT control gaps

Manufacturing IT changes carry real operational risk and annual audits flag exactly that. Without native approval routing, access controls, and documented workflows, IT becomes a liability in external reviews.

Asset sprawl across sites

Factories run on thousands of corporate IT assets across plants: laptops, monitors, peripherals, UPS units, mobile devices. Without centralized visibility, IT spends its week reconciling spreadsheets instead of acting on the data.

IT downtime stops production

ERP, communications, plant connectivity: outages in core systems stop production lines, not just IT. Incident prioritization and service criticality mapping are operational requirements.

The solution

Service and asset management, centralized

No-code operations

Configuration over code

Configuration shouldn't require a development team maintaining custom code. InvGate Service Management works differently: every workflow, approval chain, and service category is set up through a visual, drag-and-drop interface, any trained admin can own it.
Learn more about InvGate Service Management
Configuration over code
Configure once, run by anyone

Configure once, run by anyone

No JavaScript, no certified specialists. Any trained admin can manage the platform without prior ITSM knowledge, eliminating single-point-of-failure risk when staff turns over.
Go live in months, not quarters

Go live in months, not quarters

Unlike other tools, there are no year-long rollouts. IT is operational in weeks with tickets and core workflows running and fully implemented within the first months
Built for what you run, priced for what you are

Built for what you run, priced for what you are

Enterprise-grade functionality priced for your organization size without paying for the complexity you don't need.

We are a world of engineers. We don't like things that can't be changed. That's why InvGate excites us.

IT Process & User Experience Global IT Manager, Steel Manufacturing

Adoption & self-service

Self-service plant-floor workers actually use

Mobile app and Teams integration let plant-floor workers submit tickets from their phones between shifts. Auto-routing rules eliminate manual triage. TroGroup cut critical incident backlog by 90% after moving off email. Mastellone saved 500+ hours annually after reaching 70% portal adoption.
Learn more about Self-Service Portal
Workspace preview
Change management

Change control, built in

IT changes in manufacturing carry direct production risk. Change management here is native: configurable approval chains and documented backout plans. Included, with nothing to add on.
Learn more about Change Management
Change control, built in
Native approval workflows

Native approval workflows

Change requests route through configurable approval chains by asset type, risk level, or role. Every status tracked in real-time.
Backout plans and risk documentation

Backout plans and risk documentation

Each change carries a documented backout plan before it reaches production. Impact analysis attached to approvals, not reconstructed after the fact.
Change review reporting

Change review reporting

The audit trail is built as you operate, so the data is ready when you need to report it.

A lot of products we were looking at didn't really have that feature or it was an additional cost or they were rolling it out later. Your product had change control and that was a huge sell for me.

IT Operations Manager, Automotive Manufacturing

Asset intelligence

Hardware visibility across every site

Factories run on hardware across dozens of sites. Getting a complete, accurate picture of what you own and where it is used to mean spreadsheets, manual audits, and missed renewals. Now it's automatic.
Learn more about InvGate Asset Management
Hardware visibility across every site
Automated discovery

Automated discovery

Assets are discovered and inventoried automatically across every network segment from day one. No manual entry required.
QR scanning for field audits

QR scanning for field audits

Field technicians scan equipment from mobile and inventory updates instantly across sites, warehouses, and regions.
Contract and warranty alerts

Contract and warranty alerts

Configure automated contract alerts to track renewals and cancelations proactively, replacing spreadsheets, emails and missed deadlines. Mirgor eliminated 2,500+ hours of annual manual work.
Enterprise service management

Approvals that scale beyond IT

Route production system access, hardware purchases, and multi-site approvals through configurable chains, with no developer required. Every action lands in a tamper-proof audit log. Once IT has it running, extending to HR, Facilities, and Communications takes days.
Learn more about Workflows
Workspace preview

I run into the people from communications and offer them to route all their communications and approvals through the tool. I want all processes centralized, I want them to be analyzable in a traceable way, in a single tool.

IT Process & User Experience Global IT Manager, Steel Manufacturing

Customer results

Manufacturing leaders that run on InvGate

Published results from manufacturing organizations that migrated from enterprise platforms or legacy processes.

TroGroup

"We were afraid of switching to a portal, but InvGate gained high acceptance right from the beginning. People started using it instead of email, and our service desk team became happier working with it. These two effects together are what I call game-changing."

100% Portal adoption, zero email tickets remaining
90%Reduction in critical incident backlog
Read case study

Mastellone Hermanos

Mastellone achieved 70% of tickets generated through the self-service portal and recovered more than 500 hours annually through workflow automation, eliminating manual follow-ups and email-based routing across multiple plants.

70%Tickets via self-service portal
500 h+Saved annually through automation
Read case study

Mirgor

"InvGate allowed us to unify the management of all our IT assets, optimizing our daily operations and giving us precise visibility. It has been a paradigm shift that has helped us make more agile, strategic decisions."

-80% Operational tasks, 3,500+ assets from Excel to IGAM
2.500 hAnnual hours recovered from manual data entry
Read case study

Check out InvGate as your ITSM and ITAM solution

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Clear pricing

No surprises, no hidden fees — just clear, upfront pricing that fits your needs.

Easy migration

Our team ensures your transition to InvGate is fast, smooth, and hassle-free.