Intuitive enough for plant-floor workers and powerful enough for multi-site operations, without a single line of code.

Every system, every change, and every asset decision in a manufacturing environment has a direct production impact. These are the challenges that define how IT Directors in this sector actually spend their time.
Adoption failure on the plant floor
Plant-floor workers, field technicians, and warehouse staff can't reach a desktop to file a ticket. Requests fall back to phone calls and email, and pile up miscategorized and unresolved.
Audit exposure from IT control gaps
Manufacturing IT changes carry real operational risk and annual audits flag exactly that. Without native approval routing, access controls, and documented workflows, IT becomes a liability in external reviews.
Asset sprawl across sites
Factories run on thousands of corporate IT assets across plants: laptops, monitors, peripherals, UPS units, mobile devices. Without centralized visibility, IT spends its week reconciling spreadsheets instead of acting on the data.
IT downtime stops production
ERP, communications, plant connectivity: outages in core systems stop production lines, not just IT. Incident prioritization and service criticality mapping are operational requirements.






“We are a world of engineers. We don't like things that can't be changed. That's why InvGate excites us.”
IT Process & User Experience Global IT Manager, Steel Manufacturing







“A lot of products we were looking at didn't really have that feature or it was an additional cost or they were rolling it out later. Your product had change control and that was a huge sell for me.”
IT Operations Manager, Automotive Manufacturing







“I run into the people from communications and offer them to route all their communications and approvals through the tool. I want all processes centralized, I want them to be analyzable in a traceable way, in a single tool. ”
IT Process & User Experience Global IT Manager, Steel Manufacturing
Published results from manufacturing organizations that migrated from enterprise platforms or legacy processes.
"We were afraid of switching to a portal, but InvGate gained high acceptance right from the beginning. People started using it instead of email, and our service desk team became happier working with it. These two effects together are what I call game-changing."
"Mastellone achieved 70% of tickets generated through the self-service portal and recovered more than 500 hours annually through workflow automation, eliminating manual follow-ups and email-based routing across multiple plants."
"InvGate allowed us to unify the management of all our IT assets, optimizing our daily operations and giving us precise visibility. It has been a paradigm shift that has helped us make more agile, strategic decisions."
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