ITSM & ITAM Resources
From courses to eBooks and downloadable templates, explore our comprehensive list of IT resources.
How TroGroup replaced ServiceNow with InvGate
TroGroup, a global manufacturer from Austria, switched from ServiceNow to InvGate Service Management, improving efficiency and reducing critical incidents by 90%.
IT Asset Lifecycle Management Course
Understand every stage of the IT asset journey and learn how to reduce costs, improve security, and maximize value.
The Definitive ITAM Implementation Checklist
Download your checklist and ensure you get every step of the tool implementation process just right.
Best Help Desk Software - Buying Guide 2024
Optimize IT support with 2024's best Help Desk software. Explore top 10 solutions.
Definitive Guide to ITSM
Discover the meaning of ITSM, its benefits, capabilities, best practices, and how to find the best ITSM tool.
Definitive Guide to ITAM
Explore the ITAM process, benefits, best practices, the difference with ITSM, and software features to look for.
Definitive Guide to ITIL
Find out ITIL's meaning, the difference between ITIL v3 and ITIL 4, and its management practices.
Definitive Guide to Change Management
Explore our comprehensive guide on ITIL 4 Change Enablement, covering benefits, tools, and a comparison with Change Management.
Definitive Guide to SLAs
Discover what Service Level Management is and get a step-by-step guide to implementing it in your organization.