Take IT service operations to the next level
Modernize outdated processes and unify every department on a single platform so you can focus on delivering fast, seamless service without the usual IT headaches.
ITSM complexity slows you down
IT teams often find themselves trapped in a loop
Cumbersome manual processes
IT staff spend too much time on repetitive tasks that should be automated.
Scattered Service Management tools
Multiple disconnected systems create inefficiencies and high costs.
Low adoption rates
Employees avoid using ITSM tools due to poor user experience, resulting in shadow IT and lost requests.
Lack of standardization
Without clearly defined procedures, service requests are inconsistent and difficult to track.
Put your Service Management on rails
Deliver an exceptional support experience
InvGate’s AI-assisted, user-friendly interface makes ticket creation and management straightforward — even for non-technical teams. Mark tickets for follow-up, log the last update date, and instantly see which tasks require attention, ensuring a smooth resolution process from start to finish.
Create and update advanced ITSM workflows without writing code
Design and automate service workflows effortlessly with a no-code builder. Standardize request handling, approvals, and escalations while reducing manual intervention and human error.
Establish predictable processes and responsibilities
Ensure clarity and accountability across teams with structured workflows. Define roles, set approval paths, and automate task assignments to keep service requests moving without delays.
Stay on top of trends and workloads for all of your teams
Gain real-time insights into service performance with customizable dashboards. Monitor workloads, identify bottlenecks, and track resolution times to optimize team efficiency.
Leverage AI to build your Knowledge Base
Use AI-powered suggestions to improve self-service and reduce ticket volume. Automatically generate knowledge base articles, enhance responses, and empower users to find solutions faster.
Connect Tickets with Assets
Integrate IT service requests with Asset Management for full visibility. Link tickets to hardware and software, track usage history, and streamline issue resolution with a unified platform.
Smooth onboarding backed by experts
From day one, InvGate’s Implementation and Customer Experience teams are by your side to ensure a smooth transition. With expert-led configuration and ongoing support, you’ll be up and running in no time.
Experience our impact through their words
“We are one full support department now, which is amazing. Even though it's spanning so many groups and teams, InvGate Service Management is one place to go for help.”
Megan Engels - IT Service Desk Manager
“With InvGate Asset Management we automated all key Asset Management processes, saving +1000 hours of work per year for our IT team”
Mariano Pereira - IT Services Coordinator
“We are transforming the way we work to become more agile. InvGate Service Management is accompanying us in this transformation process.”
Marcos Aste - Level One Support Efficiency Leader
“With InvGate Asset Management we reduced 80% of the time spent on Operational Management. It has been a paradigm shift that has helped us make more agile and strategic decisions”
Ayelen Rodriguez - Head of Support and Microinformatics
Two stand-alone solutions that work best together
