Take IT service operations to the next level
Modernize outdated processes and unify every department on a single platform so you can focus on delivering fast, seamless service without the usual IT headaches.
ITSM complexity slows you down
IT teams often find themselves trapped in a loop
Cumbersome manual processes
IT staff spend too much time on repetitive tasks that should be automated.
Scattered Service Management tools
Multiple disconnected systems create inefficiencies and high costs.
Low adoption rates
Employees avoid using ITSM tools due to poor user experience, resulting in shadow IT and lost requests.
Lack of standardization
Without clearly defined procedures, service requests are inconsistent and difficult to track.
Put your Service Management on rails
Deliver an exceptional support experience
InvGate’s AI-assisted, user-friendly interface makes ticket creation and management straightforward — even for non-technical teams. Mark tickets for follow-up, log the last update date, and instantly see which tasks require attention, ensuring a smooth resolution process from start to finish.Explore Ticketing UI
Create and update advanced ITSM workflows without writing code
Design and automate service workflows effortlessly with a no-code builder. Standardize request handling, approvals, and escalations while reducing manual intervention and human error.About No-Code Workflow Builder
Establish predictable processes and responsibilities
Ensure clarity and accountability across teams with structured workflows. Define roles, set approval paths, and automate task assignments to keep service requests moving without delays.Show me how
Stay on top of trends and workloads for all of your teams
Gain real-time insights into service performance with customizable dashboards. Monitor workloads, identify bottlenecks, and track resolution times to optimize team efficiency.See Dashboards
Leverage AI to build your Knowledge Base
Use AI-powered suggestions to improve self-service and reduce ticket volume. Automatically generate knowledge base articles, enhance responses, and empower users to find solutions faster.About AI Hub
Connect Tickets with Assets
Integrate IT service requests with Asset Management for full visibility. Link tickets to hardware and software, track usage history, and streamline issue resolution with a unified platform.About InvGate Asset ManagementSmooth onboarding backed by experts
From day one, InvGate’s Implementation and Customer Experience teams are by your side to ensure a smooth transition. With expert-led configuration and ongoing support, you’ll be up and running in no time.
Global leaders trust InvGate
Harmony Public Schools
Education“We are in the Education industry and our system of priorities is totally different from a traditional company. InvGate Service Management permitted the right level of customization to fit our needs.”
Martin Nuñez - Service Desk Manager
Peoples Bank
Banking“We are one full support department now, which is amazing. Even though it's spanning so many groups and teams, InvGate Service Management is one place to go for help.”
Megan Engels - IT Service Desk Manager
Farmacity
Retail“We are transforming the way we work to become more agile. InvGate Service Management is accompanying us in this transformation process.”
Marcos Aste - Level One Support Efficiency Leader
Smartmatic
Technology“InvGate Service Management is the tool that not only satisfies our long list of requirements, but has the best price-performance ratio.”
Anngy Dordelly - IT Support Manager
A powerful and flexible ITSM platform
"The platform is intuitive, flexible, and easy to configure. The customizable workflows and user-friendly interface make it easy to adapt the tool to our internal processes."
Director of IT - IT Services Industry
Highly effective product with simple deployment process
"Great product and very easy to deploy. InvGate brought a valuable product to us that was within budget financially and from a timeline standpoint."
VP, Technology Services - Banking
Automation and asset management simplify internal processes
"InvGate Service Management has allowed us to centralize all internal requests into a single platform. Its intuitive interface, automated workflows, and integration with asset management have greatly simplified our processes."
IT Associate - IT Services
Up and running in less than an hour
"Easy setup and transition from a competitor’s product. Fast communication whenever we have a question about how to do something. Had the product up and running in less than an hour and only took a couple of hours to configure how we wanted the help desk to be set up."
IT Director - Government
Recognized by the best in the industry
Two stand-alone solutions that work best together
