Keep every store running, without spreadsheet chaos.
Retail operations shouldn't run on email threads, WhatsApp messages, and disconnected Excel files. InvGate unifies ITSM and ITAM on a single platform — so you get real visibility across every store, warehouse, franchise, and business unit.
Take IT service operations to the next level
Modernize outdated processes and unify every department on a single platform so you can focus on delivering fast, seamless service — without the usual IT headaches.
Centralized visibility across stores
Track every asset from purchase to disposal
Measure vendor performance across regions
Local flexibility, central governance
“We estimated by gut feeling, always operating blind. Now when audit comes, in one day I have everything.”
Sebastian Laporte, Gerente de Servicios TI — DÍA Argentina
AI troubleshooting for peak retail demand
Instant conversational troubleshooting
Give store staff guided, step-by-step fixes via mobile. The AI Virtual Service Agent understands the issue, location, and device model — and responds in seconds.
Smart ticket deflection
Automatically resolve repetitive issues before they reach the service desk. Reduce cost per ticket and prevent holiday surges from overwhelming your team.
Multi-channel support experience
Provide consistent support across portal, mobile, and integrated channels. Keep stores operational without waiting on phone queues or email chains.
Prevent stockouts that shut down stores
Complete field traceability
Technicians register equipment changes directly from mobile. Inventory updates instantly across stores, warehouses, and regions.
Safety stock based on real consumption
Define minimum stock levels using actual provider usage data — not estimates. Anticipate shortages before they impact operations.
Automated shortage alerts
Trigger notifications when inventory drops below threshold. Act before stores become non-operational.
Case study — DÍA Argentina
A supermarket chain with 1,000+ stores eliminated equipment stockout incidents entirely — from one store-halting incident per month to zero — after deploying InvGate Asset Management.
0
Stockout incidents per month
40k+
Devices tracked with full traceability
Operational workflows that accelerate retail growth
Structured store opening workflows
Collect franchise documentation, route approvals, and generate agreements with digital signatures — all tracked in one execution path.
Automated provisioning and vendor coordination
Provision laptops, POS systems, and network equipment automatically. Coordinate vendor setup and maintenance without email chains or missed steps.
End-to-end traceability and governance
Track every approval, task, and milestone in one place. Reduce delays, eliminate bottlenecks, and standardize processes across regions and brands.
Automate onboarding for high-turnover retail teams
Automatic access provisioning
Integrate with Entra ID or Okta to provision accounts and permissions as soon as a new hire is approved. No manual ticket chasing.
Linked equipment assignment
Map laptops, POS devices, and mobile equipment directly to employee records. Maintain full visibility of who has what — at every location.
Secure offboarding with full traceability
Automatically revoke access, trigger equipment return, and update asset status for reassignment. Maintain a complete audit trail.
faster employee onboarding
From 11 days waiting for access to productive from day 1. This recovered 2,400 days annually — equivalent to 11 FTE.
Case study - DÍA Argentina
See how retail leaders use InvGate
Centralizing 15 help desks and 5,000 assets across 50 locations in Costa Rica
"InvGate was the catalyst for our digital transformation."
— Froylán Rodríguez, Technology Manager
5000
tracked assets
15
help desks unified
5k/mo
tickets managed
Best Service Desk Improvement Project — 2021 IT Service & Support Awards
Coppel replaced fragmented, email-driven support with a governed, scalable platform powered by InvGate.
One centralized platform for your entire POS lifecycle
Manage every POS device — from procurement to decommissioning — in a single platform. Includes traceability, vendor coordination, and audit-ready reporting.