IT management built for oil, gas & energy operations
From refineries to remote production sites, InvGate gives energy IT teams unified asset visibility and the automation to scale operations without replacing their current infrastructure.
When uptime isn't optional, IT chaos isn't acceptable
Oil and gas IT teams run service desks and manage IT assets across refineries, production sites, and contractor-managed facilities in multiple countries. The complexity isn't just technical — it's organizational: different entities, different reporting lines, contractors with access but not employment.
Asset visibility
Inventories spread across Excel and CSVs — no reliable count of what exists, where, or whether warranties are still active
Service requests
Service requests with no structure behind them — no SLA, no assigned owner, no client notification, no way to know if anything was resolved
Change control
Change approvals traveling through email chains — no rollback documentation, no audit trail, audit prep takes weeks
Tool fragmentation
Incidents in one tool, requests in another, assets in a spreadsheet — no single place to see what happened or who approved it
Every asset. Every site. One inventory.
Automatically discover and track laptops, workstations, mobile devices, and site IT equipment across headquarters, plants, rigs, and remote stations — whether they're connected to the corporate network or operating in isolated environments.
Track assets from procurement to decommission
Agent and agentless scanning for segmented networks
Automatic warranty detection and expiration alerts
Cost allocation by site, country, or business unit
Full lifecycle history: every change, every location
New-hire tickets assign assets; offboarding triggers retrieval and disposal.
Track software licenses across engineering tools, cloud, and on-prem
~80–90 software titles across engineering and operations
On-prem licenses mapped to machines, cloud metered by user
Automatic alerts before renewals and contract expirations
Identify over-licensed tools and eliminate wasted spend
Audit-ready reports in seconds, not weeks
Complete asset trail from purchase to decommission
Change log searchable by asset, approver, or date range
Role-based access controls with full RBAC visibility
Schedule recurring compliance and audit reports
IT support that works where your teams work
Log incidents from any device, anywhere
Asset, site, priority, and device model captured automatically. Fast, structured, traceable.Reduce repetitive tickets at remote sites
AI-guided troubleshooting resolves common issues before they reach the service desk.Trigger change requests directly from the field
The AI initiates the formal change request with full context already filled in, routing it through your approval chain automatically.
Structure for every process that can't afford to go wrong
In energy companies, a failed change can affect generation plants, transmission networks, or refinery operations. And it's not just changes — contractor access gaps and ungoverned ESM expansion carry the same risk. InvGate gives you structure across all of it.
Multi-stage change approval with full audit trail
Changes route automatically by category with a full audit trail: approvals, affected assets, and rollback owners. Security teams can query and export data independently, reducing IT dependency.
Contractor lifecycle: structured setup and asset visibility
Setting up a contractor isn't just sending credentials, it's a workflow. InvGate Service Management handles approvals, equipment, access, and expiration dates. Asset Management tracks every device so you know exactly what to recover at the end.
Extend service management to field ops and corporate
IT in energy companies is increasingly asked to absorb HR, procurement, legal, and operations. InvGate's ESM capabilities let each area run its own service catalog, SLAs, and reporting — without a separate tool or implementation project.
Every complex process, modeled in one place
Trigger on any event
Asset status change, new hire, ticket creation, contract expiration — any event can start a workflowMulti-team approvals
Route to IT, HSE, Procurement, Security, or Legal — in sequence or in parallel, with SLA enforcementTemplates
Onboarding, change requests, audit preparation, and more — use as-is or customize for your processes
increase in ticket volume managed without increasing backlog.
InvGate allowed us to seamlessly transition from traditional IT Service Management to comprehensive Enterprise Service Management. The ease of use, powerful automations, and superior user experience made InvGate stand out, enabling us to confidently scale our support operations internationally.
Robert de Leij, IT Project Manager — JERA Nex bp