Healthcare

The operational backbone for modern healthcare IT

Centralize service and asset management for healthcare IT. Every asset tracked, every request structured, every audit trail documented.

East TN Children's
Merrill Gardens
Vernon Memorial
MCR Health
PAMI
OSDE
The challenge

Small IT teams. Massive scope. Tools that never caught up.

Healthcare IT teams typically cover far more than technology. These are the operational and compliance realities that define how directors in this sector spend their time.

Asset sprawl with no lifecycle visibility

IT teams manage thousands of assets across departments with no unified view. Basic lifecycle questions go unanswered until audit time forces the issue.

Compliance docs stuck in spreadsheets

HIPAA requires documented access controls and activity logs for every system touching patient data, but in many hospitals that evidence lives scattered across spreadsheets and when auditors arrive, the scramble begins.

Missed preventive maintenance

Preventative maintenance for IT is tracked manually, in email, or across disconnected sheets. Missed maintenance intervals become compliance findings in a regulated environment.

Fragmented tools, no shared visibility

Each department operates its own tools with no connection between them. When a critical incident crosses departmental lines, coordination defaults to spreadsheets, phone calls, and email chains.

Security incidents with no asset map

When a security event hits, IT teams need to know which assets are affected and what depends on them. Without that context, isolating the right devices costs time and puts care continuity at risk.

IT tools approved only with a clear ROI case

Every tool purchase needs a visible business case. Consolidating systems, automating manual work, and reducing reconciliation time is what gets approval.

The solution

Centralize your service and asset management

Asset visibility

Full visibility over every asset, in one place

Servers, infrastructure, and mobile equipment: all tracked in a single CMDB. Audit-ready on demand, with lifecycle visibility across every department.
Learn more about InvGate Asset Management
Full visibility over every asset, in one place
Single CMDB for every asset category

Single CMDB for every asset category

Custom fields support ECRI codes, Preventive maintenance intervals, serial numbers, and manufacturer data.
Dependency mapping for full context

Dependency mapping for full context

Map what's connected to what across the organization. Any question about any asset answered instantly, without a spreadsheet exercise.
QR and barcode scanning for field teams

QR and barcode scanning for field teams

Technicians log asset interactions from the floor using mobile scanning. Inventory updates with no manual entry.

“We went from managing isolated tickets to managing the complete foundation that sustains the business: the assets.”

Head of Applications, Health Insurance Organization

Platform consolidation

One system for every department

When every department runs its own tools, critical incidents fall through the cracks. InvGate Service Management eliminates the silos without the implementation overhead of a legacy replacement.
Learn more about InvGate Service Management
One system for every department
Up and running before the quarter ends

Up and running before the quarter ends

Most enterprise tools take a year to roll out. InvGate Service Management gets IT operational fast, with tickets and core workflows running from day one.
No-code workflow builder

No-code workflow builder

Add a department, change an approval flow, or build a report without opening a support ticket or signing a statement of work.
ESM-ready out of the box

ESM-ready out of the box

Extend from IT to HR, Facilities, and Pharmacy using the same structured workflows, replacing informal channels with governed processes.
Preventive maintenance

Automated PM workflows that document themselves

Missed maintenance intervals become compliance findings. Tickets generate automatically, log on close, and alerts fire before intervals are missed, the next cycle schedules itself.
Learn more about Workflows
Automated PM workflows that document themselves
Access controls & audit trails

Granular access controls with a complete audit trail

Access to clinical systems and sensitive configurations is restricted by role. Every approval, change, and asset update generates a timestamped, tamper-proof record. When auditors ask who did what and when, the answer is already there.
Learn more about Audit and Compliance features
Granular access controls with a complete audit trail
Security incident response

Security incidents resolved with a full asset map

CMDB dependency mapping shows which assets are affected and what depends on them, so IT can isolate and act on evidence. A confirmed healthcare customer identified a suspected breach, contained it, and kept services running within a single business day using CMDB impact analysis.
Learn more about CMDB and dependency mapping
Security incidents resolved with a full asset map

“I don't have any tracking on: have we done PMs on this? The lifecycle — I don't have it. And so it impacts significantly because a lot of times we're band-aiding something when we should be replacing it.”

Facilities Manager, Hospital (before InvGate)

Customer results

Healthcare organizations that run on InvGate

Published results from healthcare and health insurance organizations.

Health insurer · Latin America

"We went from managing isolated tickets to managing the complete foundation that sustains the business: the assets. Audit preparation that previously took weeks now takes hours."

55k+Assets in CMDB, audit-ready on demand
600hSaved in a single VPN update across 1,800 devices
Health insurer · Latin America

"We used to work with three disconnected tools and satellite applications with no relationship between them. With InvGate we managed to have that connection. For us, that's extremely important."

2 mo.To replace 3 tools, configured by internal team
13kMonthly requests across 100+ active workflows
Health insurer · Latin America

"I don't have any tracking on: have we done PMs on this? The lifecycle — I don't have it. And it impacts significantly because a lot of times we're band-aiding something when we should be replacing it."

<1 daySecurity incident identified, contained, and resolved
50%Faster equipment delivery via automation

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Clear pricing

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Easy migration

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