Case Studies
How TroGroup replaced ServiceNow with InvGate
TroGroup, a global manufacturer from Austria, switched from ServiceNow to InvGate Service Management, improving efficiency and reducing critical incidents by 90%.
How Frigorífico Modelo achieved 100% asset visibility with InvGate
Frigorífico Modelo, an agroindustrial company from Uruguay, implemented InvGate Asset Management and Service Management to automate processes and cut manual work time by 50%.
How Element U.S. Space & Defense unified ITSM and ITAM and met compliance
Element U.S. Space & Defense is a leading government contractor in the aerospace and defense industry. After a major acquisition, they unified ITSM and ITAM with InvGate.
How McDonald's consolidated all its Service Desks on a single platform
Arcos Dorados has +10.000 employees and manages +14,000 incidents per month with 250 agents and tracking +3,000 assets.
How Smartmatic centralized its inventory into an ITIL-compliant CMDB
Smartmatic implemented up to 14 CMDB diagrams that integrated both of our tools, Service Management and Asset Management.
Improving NPS indicators with audit-ready processes for lending institution
With 400,000 clients, EfectivoSí is a leading financial services company in Argentina.
How Grupo Cepas automated processes with InvGate
Grupo Cepas, a leading Argentine beverage company, modernized its IT operations by replacing manual workflows with InvGate Service Management.
How Coppel improved service delivery and won an industry award with InvGate
Coppel, one of Mexico's largest department store chains, streamlined its service desk with InvGate, managing 200,000+ incidents monthly and being recognized with an industry award.
How SEiT took their ITSM strategy to the next level with InvGate
SEiT is a Chilean company dedicated to helping organizations maintain operational continuity through its technological platforms.