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Discover how mature your ITSM AI adoption is and build a path to lasting results, with a practical lifecycle that embeds intelligence, strengthens knowledge, and enables governed automation.

Dia Argentina, one of Argentina's leading supermarket chains, centralized operations across 1,000 stores with InvGate Service Management and InvGate Asset Management, recovering 160 hours per audit.

Discover the meaning of ITSM, its benefits, capabilities, best practices, and how to find the best ITSM tool.

Understand every stage of the IT asset journey and learn how to reduce costs, improve security, and maximize value.

Expand your IT Service Management practices with ESM and achieve greater efficiency and customer satisfaction.

After years stuck with an unusable ServiceNow implementation, the Judicial Branch of Arizona in Maricopa County turned to InvGate Asset Management and got full visibility into its asset inventory in 5 days.

Dia Argentina, one of Argentina's leading supermarket chains, centralized operations across 1,000 stores with InvGate Service Management and InvGate Asset Management, recovering 160 hours per audit.

Allshores is a global insurance and financial services group that consolidated two separate ITSM platforms into one after merging BF&M and Argus.

Stoll Keenon Ogden replaced manual reporting and static ticket lists with automated dashboards, reliable data, and faster knowledge creation using InvGate Service Management.

By switching from BMC to InvGate Service Management, Core Financial Systems eliminated manual Excel reporting, gained real-time SLA visibility, and improved traceability for customers and auditors.

With InvGate Service Management, Universidad Católica Argentina (UCA) increased first call resolution by 62% and reduced inquiries by 20% through self-service.

Farmaplus, one of Argentina’s fastest-growing pharmacy chains, unified service processes, gained real-time visibility, and scaled its operations with InvGate Service Management.

TroGroup, a global manufacturer from Austria, switched from ServiceNow to InvGate Service Management, improving efficiency and reducing critical incidents by 90%.

Frigorífico Modelo, an agroindustrial company from Uruguay, implemented InvGate Asset Management and Service Management to automate processes and cut manual work time by 50%.

Marval O’Farrell Mairal, a leading Latin American law firm, returned to InvGate and grew from two to seven departments, achieving 200% expansion and faster response times.

With InvGate Service Management, JERA Nex bp grew ticket volume by 150% without expanding its IT team.

CPPA-G, Pakistan’s energy market operator, centralized 180 services and integrated ITSM and ITAM with InvGate.

Element U.S. Space & Defense is a leading government contractor in the aerospace and defense industry. After a major acquisition, they unified ITSM and ITAM with InvGate.

Javer is one of Mexico’s leading real estate developers, with over 50 years of experience and more than 300,000 homes delivered.

Mastellone is a leading company in the dairy industry in Latin America, with a presence in 42 countries and over 60,000 retail customers.

Learn how we use our own solution, InvGate ASset Management, to manage IT assets, optimize performance, and enhance security.

Mirgor is an Argentinian company leader in tech and manufacturing.

Auto Mercado is one of the most relevant supermarket chains in Costa Rica, with over 100 years in the retail industry, more than 40 stores, and over 3,400 employees.

Camuzzi is the largest natural gas distributor in Argentina in terms of volume, infrastructure magnitude, and geographical coverage.

Arcos Dorados has +10.000 employees and manages +14,000 incidents per month with 250 agents and tracking +3,000 assets.

Smartmatic implemented up to 14 CMDB diagrams that integrated both of our tools, Service Management and Asset Management.

With 400,000 clients, EfectivoSí is a leading financial services company in Argentina.

Grupo Cepas, a leading Argentine beverage company, modernized its IT operations by replacing manual workflows with InvGate Service Management.

Coppel, one of Mexico’s largest department store chains, streamlined its service desk with InvGate, managing 200,000+ incidents monthly and being recognized with an industry award.

SEiT is a Chilean company dedicated to helping organizations maintain operational continuity through its technological platforms.

Universidad Austral is a privately managed Argentinean university with +1500 IT assets and 49 agents.

Chesapeake Bay Academy is a private nonprofit school for students with learning differences.

Disagro is an international corporation, leader in the agricultural vertical, that has 25 agents and +1500 end users.

With more than 300 stores and two distribution centers, Farmacity employs over 7,000 people.

Peoples Bank is one of the leading community banks in Washington, with 23 branches and more than $2.6 billion in assets.

Harmony Public Schools is a system of 58 Texas charter public schools with 550 service desk agents and 4500 employees.