The 2026 Gartner® Magic Quadrant™ for ITSM platforms is out
Download your complimentary copy of the report and see how Gartner® evaluated the IT Service Management platform market this year.
An Honorable Mention in this year's Magic Quadrant
InvGate was named as an Honorable Mention in the 2026 Gartner® Magic Quadrant™ for ITSM platforms.
From our perspective, this continues to support our approach to building solutions thinking about customer experience and ease of implementation first.
What is the Gartner® Magic Quadrant™ for ITSM platforms?
The Gartner® Magic Quadrant™ research evaluates providers in a market against two categories of criteria: Completeness of Vision and Ability to Execute. Providers are positioned into four quadrants: Leaders, Challenges, Visionaries, and Niche Players.
For the 2026 ITSM platforms report, the mandatory features are described as support for the following ITSM practices with out-of-the-box forms, workflows, and reports: Incident Management, Problem Management, Service Request Management, Change Management, and Knowledge Management. These practices are augmented by: An integrated Configuration Management system and the ability to define and monitor service levels.
InvGate, named a 2025 Gartner® Peer Insights™ Customers' Choice for ITSM Platforms
InvGate was named a Customers' Choice in the latest Voice of the Customer for ITSM platforms.
Additionally, we were recognized as one of the 20 vendors in the 2025 Gartner® ITSM Market Guide for ITSM platforms.InvGate Service Management
“From the setup process to go-live and the after sales support, it has all been fantastic. The product itself is streets ahead of our previous product and the team seems to be evolving the product with each update cycle. Ideas and suggestions make it back to the development team and are often included in the road map.”
Manager of IT services, Education industry
InvGate Service Management
“The tool has a more intuitive interface, meaning it's easier for a novice user to navigate. This facilitates navigation and helps you find your way around without wasting time searching through the menu. In addition, what caught my attention was the ease of implementing workflows, unlike other solutions I've used. It's a solution that adequately meets the day-to-day operational demands.”
Strategy Associate, Government industry
InvGate Service Management
“It's a very user-friendly and easy to use tool, offering a comprehensive range of features. Furthermore, the support is excellent and fast, even across different time zones. It has been a great help in our daily tasks and has facilitated many others, including the management of our assets and support.”
Manager of IT services, Travel and Hospitality industry
Disclaimer
Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Jen Lichucki, 27 July, 2026.
Gartner, Voice of the Customer for IT Service Management Platforms, Peer Community Contributor, 30 July, 2025.
Gartner, Market Guide for IT Service Management Platforms, Rich Doheny and Chris Matchett, 5 February, 2025.
GARTNER is a trademark of Gartner, Inc. and/or its affiliates. Magic Quadrant is a trademark of Gartner, Inc. and/or its affiliates. Peer Insights is a trademark of Gartner, Inc. and/or its affiliates.
Standard Gartner research disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Clear pricing
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