xMatters

Basic Information

xMatters is a service reliability platform designed for incident management and IT alerting. It automates workflows and streamlines communication to ensure infrastructure and applications remain operational.

• Model/Version: The core xMatters platform operates on a continuous deployment model. Specific components have versions:
  • xMatters Agent: Latest stable version 1.7.13.
  • Android Mobile App: Latest stable version 4.15.0.
  • iOS Mobile App: Latest stable version 4.15.
• Release Date: The main platform features continuous deployment, with quarterly releases for major enhancements. Agent and mobile app versions have specific release dates; for example, Android 4.15.0 was updated on October 17, 2025.
• Minimum Requirements:
  • Integration Agent: 500+ MB disk space, 640+ MB RAM, Java (JDK/JRE).
  • xMatters Agent: 5 GB suggested minimum disk space, 2 GB RAM (4 GB recommended).
  • Mobile Apps: Android 11.0+ and iOS 14+.
• Supported Operating Systems:
  • Integration Agent: Windows Server 2008 R2, 2012 R2 (64-bit, 32-bit); Red Hat / CentOS 6 and 7 (64-bit); Solaris 10 (Sparc); HPUX 11.31 (Itanium); AIX 7.1 (POWER).
  • xMatters Agent: Windows Server 2016, 2019, 2022; Red Hat Linux 7, 8, 9; Debian 10, 11, 12; Ubuntu 20.04, 22.04, 24.04.
  • Mobile Apps: Supports the 5 most recent versions of Android OS and the 2 most recent versions of iOS.
• Latest Stable Version: Android mobile app 4.15.0 (updated October 17, 2025); xMatters Agent 1.7.13 (released January 2025).
• End of Support Date: Mobile app versions are supported for two years after their release, with scheduled End-of-Life (EOL) dates (e.g., Android 3.23 EOL September 12, 2025). xMatters Agent versions prior to 1.6 are no longer supported as of Spring 2021.
• End of Life Date: Varies by specific mobile app version.
• Auto-update Expiration Date: Not explicitly stated, but mobile app support ends after two years, implying updates cease.
• License Type: Offers Free, Starter, Base, and Advanced plans. Licensing is subscription-based per user, with "Full Users" and "Stakeholder" license types.
• Deployment Model: Cloud-based Software as a Service (SaaS) platform. It supports hybrid interoperability, integrating with both cloud and on-premise systems through components like the xMatters Agent and Integration Agent.

Technical Requirements

xMatters' on-premise components, such as the Integration Agent and xMatters Agent, have specific technical requirements. The core platform is cloud-based, abstracting most infrastructure needs from the end-user.

• RAM:
  • Integration Agent: 640+ MB.
  • xMatters Agent: 2 GB minimum, 4 GB recommended.
• Processor:
  • Integration Agent: Compatible with AMD, Intel, Sparc, Itanium, and POWER processors depending on the operating system.
  • xMatters Agent: Compatible with AMD/Intel architectures supported by the listed Windows and Linux operating systems.
• Storage:
  • Integration Agent: 500+ MB of free disk space.
  • xMatters Agent: 5 GB suggested minimum disk space.
• Display: Not specified for server components; mobile applications adapt to device displays.
• Ports:
  • Integration Agent: Requires free TCP ports for Integration services (default 8081), IAdmin (default 8082), APClient (default 2010), and Internal message broker (default 61618).
  • xMatters Agent: Default port 8081.
• Operating System: Refer to the "Supported Operating Systems" in the Basic Information section.

Analysis of Technical Requirements: The technical requirements for xMatters' on-premise agents are moderate, typical for enterprise integration software. The need for Java (JDK/JRE) is a consistent dependency across agent deployments. Disk space and RAM requirements are reasonable for dedicated agent hosts, with a recommendation for higher RAM for the xMatters Agent to ensure optimal performance. The specified TCP ports are standard for application services and require proper network configuration. Overall, the requirements are flexible enough to integrate into most existing enterprise IT infrastructures, supporting a wide range of operating systems and processor architectures.

Support & Compatibility

xMatters offers broad compatibility and support across various platforms and operating systems, emphasizing its role in diverse enterprise environments.

• Latest Version:
  • Android mobile app: 4.15.0 (updated October 17, 2025).
  • iOS mobile app: 4.15.
  • xMatters Agent: 1.7.13 (released January 2025).
  • Core SaaS platform: Features continuous deployments.
• OS Support:
  • Agents: Supports a wide array of server operating systems including various Windows Server versions (2008 R2 to 2022), Red Hat, CentOS, Debian, Ubuntu Linux distributions, Solaris, HPUX, and AIX.
  • Mobile Apps: Requires iOS 14+ and Android 11.0+. The policy is to support the 5 most recent Android OS versions and the 2 most recent iOS versions.
• End of Support Date: Mobile app versions are supported for two years post-release, with specific EOL dates published (e.g., Android 3.23 EOL September 12, 2025). xMatters Agent versions prior to 1.6 are no longer supported as of Spring 2021.
• Localization: Not explicitly detailed in public search results, but as a global platform, it implies support for multiple languages.
• Available Drivers: xMatters integrates with various tools and systems via its APIs and agents rather than traditional hardware drivers.

Analysis of Overall Support & Compatibility Status: xMatters demonstrates robust support and compatibility, particularly for its server-side agents which cover a broad spectrum of enterprise operating systems. This ensures flexibility for organizations with diverse IT infrastructures. The mobile application support policy focuses on recent OS versions, aligning with modern mobile development practices and security recommendations. The continuous deployment model for the core SaaS platform ensures users always have access to the latest features and bug fixes without manual updates. The clear EOL policies for mobile apps and agents help organizations plan their upgrade cycles. Overall, xMatters provides a well-supported and compatible ecosystem for incident management.

Security Status

xMatters prioritizes security with a comprehensive framework, adhering to industry best practices and certifications.

• Security Features: Multi-factor authentication (MFA), private keys for authentication, Federated Access Control using SAML 2.0 for Single Sign-On (SSO), mandatory use of approved password managers for employees, detailed access control logging, continuous monitoring of database and administrative access, role-based access control (RBAC) with principles of least privilege, Secure Software Development Life Cycle (SSDLC) integrating security from design to deployment, mitigation of OWASP Top 10 vulnerabilities, internal and external vulnerability scanning and penetration testing, data in transit protected by TLSv1.2 & 1.3 protocols, periodic renewal of API credentials, AES Encryption for XML parsing protection, password complexity rules, account lockout options for failed login attempts, password reset mechanisms, no default credentials, forced password change on first login, high-entropy session identifiers, and configurable session timeout durations.
• Known Vulnerabilities: Development teams actively address and minimize risks associated with the OWASP Top 10. Agent library upgrades are regularly released to mitigate potential vulnerabilities.
• Blacklist Status: No information found regarding any blacklist status.
• Certifications: ISO/IEC 27001:2013, ISO/IEC 22301:2019, ISO/IEC 27701:2019, SOC 2 Audit Standard, and SOC 3 report.
• Encryption Support: Data is encrypted in transit using TLSv1.2 and 1.3. AES Encryption keys are used for data protection, including against XML parsing attacks. Data storage also includes encryption.
• Authentication Methods: Supports URL authentication, Basic authentication, API Key authentication, and OAuth authentication (including SAML 2.0 for SSO).
• General Recommendations: It is recommended to use an integration user or service account for agent installations and to periodically renew API credentials. Users should keep mobile apps updated to ensure the latest security enhancements.

Analysis on the Overall Security Rating: xMatters maintains a high overall security rating. Its adherence to multiple international security standards (ISO 27001, 22301, 27701) and compliance with AICPA SOC 2 and SOC 3 reports demonstrate a strong commitment to data protection and privacy. The implementation of robust security features, including multi-factor authentication, comprehensive access controls, secure development practices, and encryption for data in transit and at rest, provides a secure environment for enterprise operations. Proactive measures against common web vulnerabilities and a clear policy on authentication methods further strengthen its security posture. Regular audits and continuous improvement of its security program indicate a mature approach to managing security risks.

Performance & Benchmarks

xMatters, as a service reliability platform, focuses on operational efficiency and incident resolution speed rather than traditional hardware benchmarks.

• Benchmark Scores: Specific technical benchmark scores (e.g., CPU, I/O) are not publicly available for the platform.
• Real-world Performance Metrics: xMatters claims significant improvements for its users, including:
  • 95% faster response times through targeted and context-rich notifications.
  • 90% reduction in Severity 1 (Sev1) incidents by utilizing on-call schedules and streamlined escalations.
  • 35% increase in releases by integrating xMatters into application delivery workflows.
  The platform features a scalable architecture designed to support teams of limitless size and offers zero-downtime deployments.
• Power Consumption: Not applicable for a cloud-based SaaS platform.
• Carbon Footprint: Not applicable for a cloud-based SaaS platform.
• Comparison with Similar Assets: xMatters is frequently compared with other incident management and IT alerting platforms such as PagerDuty, Opsgenie, and Splunk On-Call.

Analysis of the Overall Performance Status: While traditional hardware benchmarks are not relevant for a SaaS offering, xMatters demonstrates strong performance in its core function: improving incident response and operational efficiency. The reported real-world metrics highlight substantial reductions in incident resolution times and critical incidents, alongside an increase in release velocity. This indicates a highly effective platform for maintaining service reliability. The cloud-native, scalable architecture and zero-downtime deployment strategy underscore its capability to handle demanding enterprise workloads and ensure continuous availability and performance.

User Reviews & Feedback

User reviews and feedback for xMatters generally highlight its effectiveness in incident management and communication, though some areas for improvement are noted.

• Strengths: Users praise the automated alerting system, efficient incident management, and real-time communication capabilities. The platform's ability to provide detailed reporting and seamless integration with IT Service Management (ITSM) tools like ServiceNow is highly valued. Robust communication channels, including SMS, email, push notifications, and voice calls, ensure timely incident response. Customizable alerting and escalation policies are also frequently cited as strengths. Users find it generally user-friendly, easy to manage, and a good value for money, significantly reducing manual work. Its management of incident ownership and escalation workflows, straightforward setup, and integration with tools like Slack are also positive points. Excellent customer support, a reliable notification system, extensive integrations, and flexible on-call scheduling are consistently mentioned.
• Weaknesses: A common concern is the steep learning curve and complexity for new users, which can impact initial setup and configuration. Some users note limited customization options for incident workflows, which might constrain adaptability to unique business processes. Potential integration challenges, requiring significant technical expertise and effort, are also reported. Occasional glitches, performance issues, and a perceived lack of work estimation in reports and analytics are mentioned. Some feedback points to an unintuitive user interface and mobile application issues.
• Recommended Use Cases: xMatters is highly recommended for incident management, IT alerting, workflow automation, and enhancing overall service reliability. It is particularly suited for DevOps, Site Reliability Engineering (SRE), and operations teams focused on ensuring infrastructure and application uptime, rapid product delivery, and reducing downtime. It is effective for critical business workflows, improving collaboration, and boosting productivity.

Summary

xMatters is a robust, cloud-based service reliability platform specializing in automated incident management and IT alerting. It effectively streamlines communication and workflows for DevOps, SRE, and operations teams, aiming to reduce downtime and accelerate incident resolution.

Strengths: The platform excels in its core function, offering a highly reliable and automated alerting system with comprehensive incident management capabilities. Its ability to integrate seamlessly with a wide array of ITSM and DevOps tools, coupled with customizable escalation policies and robust communication channels, ensures that the right people are notified promptly with contextual information. Users appreciate its user-friendly nature, value for money, and the significant reduction in manual effort. A strong security posture, evidenced by multiple ISO and SOC certifications, multi-factor authentication, and secure development practices, provides a trustworthy environment for critical operations. Real-world performance metrics indicate substantial improvements in response times and reduction of critical incidents.

Weaknesses: Some users report a steep learning curve and initial complexity, which can pose challenges during setup and configuration. There are also mentions of limited customization options for incident workflows and potential technical expertise required for complex integrations. Occasional performance glitches and a less intuitive user interface have also been noted.

Recommendations: xMatters is an excellent choice for enterprises seeking to enhance their incident response, automate IT alerting, and improve overall service reliability. It is particularly beneficial for organizations with complex IT ecosystems that require extensive integrations and robust communication features. Prospective users should allocate sufficient resources for initial training and configuration to overcome the learning curve. For teams prioritizing rapid incident resolution, efficient on-call management, and strong security compliance, xMatters offers a powerful and effective solution.

The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.