UKG Pro

Basic Information

UKG Pro is a comprehensive, cloud-based Human Capital Management (HCM) suite designed to streamline HR, payroll, and workforce management processes. It serves as a unified platform for managing the entire employee lifecycle.

• Model: Cloud-based HCM Suite.
• Version: Continuously updated cloud service. Mobile applications have specific versions:
  • iOS App: Version 4.8.2.
  • Android App: Version 4.08.00.0608.
• Release Date: The UKG Pro mobile app (formerly UltiPro) was released on September 22, 2023, with continuous updates. The latest iOS app update was October 3, 2025, and the latest Android app update was September 18, 2025.
• Minimum Requirements:
  • Desktop Access: Requires a modern web browser.
  • Mobile App (iOS): iOS 13.0 or later.
  • Mobile App (iPadOS): iPadOS 13.0 or later.
  • Mobile App (Android): Android OS version 6 or greater.
• Supported Operating Systems:
  • Desktop: Windows 7, Windows 10/11, macOS (via supported browsers).
  • Mobile: iOS, iPadOS, Android.
• Latest Stable Version: As a cloud service, the platform is continuously updated. For mobile applications:
  • iOS App: 4.8.2 (released October 3, 2025).
  • Android App: 4.08.00.0608 (released September 18, 2025).
• End of Support Date: Not explicitly stated for the overall cloud platform, as it is a continuously evolving service. Mobile app versions receive ongoing updates and fixes.
• End of Life Date: Not applicable for a continuously updated cloud service.
• License Type: Subscription-based. Pricing is typically per employee per month (PEPM) on a quarterly or annual basis. Monthly, yearly, or perpetual licensing options are available for specific "Connect Licenses" for integration purposes.
• Deployment Model: Cloud-based (Software as a Service - SaaS). Implementation services often follow a remote deployment model.

Technical Requirements

UKG Pro is primarily a cloud-based application accessed via web browsers or dedicated mobile applications. Technical requirements for end-user devices are generally standard for modern software.

• RAM:
  • Minimum: 4 GB for desktop access.
  • Recommended: 16 GB for optimal desktop performance.
• Processor:
  • Minimum: 2 Core Intel i5u 1.9GHz or equivalent for desktop access.
  • Recommended: 4 Core Intel i7 2.3GHz or equivalent for optimal desktop performance.
• Storage: Not a primary concern for the cloud service itself. Mobile app sizes are approximately 276.3 MB for iOS and 94.1 MB for Android.
• Display: Compatible with standard desktop monitors and mobile device screens.
• Ports: Not specified for end-user access, as interaction occurs through network connectivity.
• Operating System:
  • Desktop: Windows 7, Windows 10/11, macOS.
  • Mobile: iOS 13.0+, iPadOS 13.0+, Android 6+.

Analysis of Technical Requirements

The technical requirements for UKG Pro are typical for a modern, cloud-based enterprise application. The desktop specifications are recommendations for best performance, implying that the application is accessible on a wide range of contemporary computers. Mobile application support covers recent versions of both major mobile operating systems, ensuring broad accessibility for employees and managers on the go. The cloud deployment model significantly reduces local hardware demands for the end-user, shifting the computational load to UKG's infrastructure.

Support & Compatibility

UKG Pro offers extensive support and compatibility across various platforms and languages, reflecting its enterprise focus.

• Latest Version: The cloud platform receives continuous updates. Mobile applications are regularly updated, with the latest iOS version 4.8.2 (October 3, 2025) and Android version 4.08.00.0608 (September 18, 2025).
• OS Support: Compatible with major desktop operating systems (Windows, macOS) via web browsers and mobile operating systems (iOS, iPadOS, Android) via dedicated apps.
• End of Support Date: As a SaaS solution, UKG Pro benefits from continuous updates and support for the latest versions. Specific end-of-support dates for older versions of the cloud platform are not publicly listed, but mobile apps are regularly updated.
• Localization: Supports multiple languages including English, Croatian, Czech, Danish, Dutch, Filipino, French, German, Italian, Japanese, Korean, Malay, Polish, Portuguese, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Vietnamese. Multi-lingual support extends to the application's user interface and custom UI translations.
• Available Drivers: Not applicable as UKG Pro is a cloud-based software. Integration with third-party systems is achieved through APIs and connectors.

Analysis of Overall Support & Compatibility Status

UKG Pro demonstrates a strong commitment to broad compatibility and support. Its availability across desktop browsers and major mobile platforms ensures accessibility for a diverse workforce. The extensive localization options are crucial for global enterprises, allowing the system to be adapted to various linguistic and regional needs. Continuous updates for the cloud platform and mobile apps indicate ongoing development and maintenance, ensuring users have access to the latest features and security enhancements. UKG also provides customer support via phone and email, and offers training resources.

Security Status

UKG Pro prioritizes robust security measures to protect sensitive HR and payroll data.

• Security Features: Advanced cybersecurity defenses, real-time monitoring, secure access management, data encryption (in transit and at rest), auditing tools, activity logs, role-based access control (RBAC), multi-factor authentication (MFA), single sign-on (SSO), IP restrictions, and session timeouts.
• Known Vulnerabilities: No specific public list of known vulnerabilities is readily available. UKG invests in advanced cybersecurity defenses and continuous monitoring to prevent unauthorized access and detect threats in real-time.
• Blacklist Status: No indication of blacklist status.
• Certifications: UKG maintains compliance with global security standards and conducts regular audits. While specific certifications for the platform are not always public, the system is designed to support compliance with regulations like GDPR, FLSA, and ACA. Integration with IT asset management platforms often highlights support for ISO 27001 and SOC 2 compliance.
• Encryption Support: Client information is encrypted during transmission and storage. Data exchanges between UKG Pro and third-party systems are securely encrypted.
• Authentication Methods: Supports Multi-Factor Authentication (MFA) using authentication apps (e.g., Google Authenticator, Authy), SMS codes, email, and biometric verification (fingerprints, Apple Face ID). Single Sign-On (SSO) is also implemented. OAuth 2.0 is used for API authentication.
• General Recommendations: UKG recommends implementing MFA for all administrative users and encouraging SSO to reduce password-related risks. Organizations should leverage UKG Pro's auditing and logging capabilities, establish a role-based security model, align security assignments with business needs, and conduct periodic security reviews.

Analysis on the Overall Security Rating

UKG Pro exhibits a strong and multi-layered security framework. The emphasis on advanced cybersecurity defenses, real-time monitoring, and comprehensive authentication methods like MFA and SSO provides a robust defense against cyber threats. The implementation of role-based access control and extensive auditing capabilities ensures data integrity and accountability. Compliance with global security standards and regular audits further reinforces its security posture. The platform is designed to safeguard sensitive data and help organizations meet regulatory requirements.

Performance & Benchmarks

UKG Pro, as a cloud-based HCM suite, focuses on delivering efficient and responsive performance for its users.

• Benchmark Scores: Specific, publicly available benchmark scores for the overall UKG Pro platform are not provided in the search results.
• Real-world Performance Metrics: Users consistently describe the platform as intuitive, easy to use, seamless, and efficient. The mobile app offers "instant, secure access" and helps users "stay productive and engaged on the go." Payroll processing is noted for being faster and more accurate. The user interface is generally praised for being modern and easy to navigate.
• Power Consumption: Not applicable for a cloud-based software, as processing occurs on UKG's servers.
• Carbon Footprint: Not applicable for a cloud-based software, as the environmental impact is tied to the data centers and not end-user devices.
• Comparison with Similar Assets: UKG Pro is recognized as a leader in enterprise HCM technology, often compared to other HRIS systems for mid-size to large enterprises. It stands out for its advanced HR functionalities, user-friendly interface, and comprehensive integration capabilities.

Analysis of the Overall Performance Status

While explicit technical benchmark scores are not publicly detailed, user feedback strongly indicates that UKG Pro delivers high real-world performance. Its cloud-native architecture ensures scalability and responsiveness, crucial for managing complex HR operations in mid-to-large enterprises. The platform's intuitive design and mobile accessibility contribute to a positive user experience, enabling efficient task completion and data access. The continuous updates inherent in a SaaS model also mean performance improvements and optimizations are regularly rolled out.

User Reviews & Feedback

User reviews and feedback highlight UKG Pro's strengths as a comprehensive HCM solution, alongside some areas for improvement.

• Strengths:
  • Comprehensive Features: Offers an all-in-one platform for HR, payroll, talent management, time and attendance, benefits administration, and compliance.
  • User-Friendly Interface: Praised for its intuitive, modern, and easy-to-navigate dashboard and overall user experience.
  • Employee Self-Service: Employees can easily access pay stubs, update personal information, manage time off, and enroll in benefits, reducing HR workload.
  • Mobile Accessibility: The mobile app provides instant, secure access to essential HR functions on the go.
  • Scalability: Capable of scaling to support growing organizations, including those with global operations and complex payroll needs.
  • Strong Support & Community: Many users report positive experiences with customer support, especially dedicated account representatives, and value the Ultimate Community for resources and peer learning.
  • Reporting & Analytics: Offers robust reporting and analytics capabilities for strategic decision-making.
• Weaknesses:
  • Implementation Complexity: Initial implementation and setup can be lengthy and complex, requiring significant organizational readiness.
  • Learning Curve: While user-friendly, new administrators may experience a steep learning curve to fully utilize all features.
  • Pricing: Pricing is not publicly transparent and can be on the higher side, potentially making it too expensive or complex for very small businesses or those with tight budgets.
  • Reporting Limitations: Some users express frustration over limited or missing features in reporting, or find customization complex.
  • Customer Support Response Times: While generally good, some users report slow response times during high-volume periods.
  • Mobile App Limitations: Some features in the mobile app may feel limited compared to the desktop version.
  • Specific Feature Challenges: Challenges with specific functionalities like tracking paid time off balances for certain payroll scenarios have been noted.
• Recommended Use Cases:
  • Mid-size to large organizations (typically 350 to 10,000+ employees) with complex HR and payroll needs.
  • Industries such as healthcare, retail, finance, banking, education, distribution, manufacturing, public sector, hospitality, and food services.
  • Companies seeking a holistic HR transformation, unified HCM platform, and global workforce experience.
  • Organizations requiring robust compliance management and advanced workforce planning tools.

Summary

UKG Pro stands as a powerful and comprehensive cloud-based Human Capital Management (HCM) suite, designed to unify and streamline HR, payroll, and workforce management for mid-size to large enterprises. Its core strength lies in providing an all-in-one platform that centralizes employee data, automates critical HR processes, and offers extensive employee self-service capabilities. Users consistently praise its intuitive and modern interface, mobile accessibility, and robust features for talent management, compliance, and analytics. The platform's scalability makes it suitable for organizations with complex payroll requirements, multiple locations, or global operations, and it is particularly well-suited for compliance-heavy industries.

However, UKG Pro is not without its challenges. The initial implementation process can be lengthy and complex, and new administrators may face a steep learning curve to master its extensive functionalities. While customer support is generally well-regarded, some users report slower response times during peak periods. Pricing is not publicly disclosed and can be a significant investment, making it less ideal for very small businesses or those with limited budgets. Additionally, some users note limitations in specific reporting features or find certain module customizations to be complex.

Overall, UKG Pro is an excellent choice for organizations seeking a sophisticated, integrated, and scalable HCM solution that prioritizes employee experience and data security. Its strengths in comprehensive functionality, user experience, and strong security measures outweigh its implementation and learning complexities for its target market. Companies considering UKG Pro should be prepared for a significant implementation effort and ensure they have the resources to fully leverage its capabilities. It is a strategic investment for enterprises aiming to transform their HR operations and foster a people-centric work environment.

Please note: The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.