SysAid Asset Management

Basic Information

SysAid Asset Management is a core functionality of the SysAid IT Service Management (ITSM) platform, designed to track and manage IT assets throughout their lifecycle. It is an evolving platform with continuous updates rather than distinct version releases for the asset management module itself. SysAid is a mature solution in the ITSM space.

• Model/Version: Continuously updated as part of the SysAid ITSM platform.
• Release Date: As a feature within an established ITSM platform, a specific release date for the asset management module is not applicable; the platform undergoes regular enhancements.
• Minimum Requirements (On-Premise Server):
  • Processor: 2.0 GHz.
  • Memory: 4 GB RAM.
  • Storage: 16 GB free disk space.
  • Operating System: Windows Server 2008 R2 or newer (Windows Server 2012, 2016, 2019 supported), or Linux/Unix (CentOS 7, Debian 9/10, Ubuntu 16.04/18.04/19.10/20.04).
  • Database: MS SQL Server 2014 Express (or higher, e.g., 2019) or MySQL 5.6/5.7.
• Minimum Requirements (SysAid Agent):
  • Processor: 1500MHZ.
  • Memory: 512 MB RAM.
  • Storage: 50 MB free disk space (additional 1.5 GB for Patch Management).
  • Operating System: Windows (10, 8, Server 2019, 2016, 2012), macOS (10.11 and above), Linux, Unix (IBM's AIX, FreeBSD, Solaris, HP-UX).
• Supported Operative Systems:
  • Server: Windows Server (2008 R2, 2012, 2016, 2019), Linux (CentOS, Debian, Ubuntu), Unix.
  • Client (Agent): Windows (10, 8, Server 2019, 2016, 2012), macOS (10.11+), Linux, Unix.
  • Browser (Admin/End-User/Self-Service Portal): Microsoft Edge, Chrome, Firefox, Safari.
• Latest Stable Version: The platform is continuously updated; users typically run the most current available version for their deployment model.
• End of Support Date: For cloud deployments, support is continuous. For on-premise deployments, end of support dates depend on the specific version installed and SysAid's lifecycle policy for that version.
• End of Life Date: Similar to end of support, continuous for cloud, version-dependent for on-premise.
• License Type: Subscription-based. Pricing is not publicly disclosed and requires a direct quote.
• Deployment Model: Cloud (Software as a Service - SaaS) and On-Premise.

Technical Requirements

SysAid Asset Management requires a robust infrastructure for optimal performance, particularly for on-premise deployments, while agents have minimal footprint.

• RAM:
  • Server: Minimum 4 GB, recommended 8 GB.
  • Agent: 512 MB.
• Processor:
  • Server: Minimum 2.0 GHz, recommended Quad-Core Xeon or equivalent.
  • Agent: 1500MHZ.
• Storage:
  • Server: Minimum 16 GB, recommended 32 GB free disk space.
  • Agent: 50 MB free disk space (additional 1.5 GB for Patch Management).
• Display: 1280x1024 resolution or above for the user interface.
• Ports:
  • Agent Deployment: TCP 139, TCP 445, UDP 137, UDP 138, and UDP 8193 (initially); UDP 8193 (after deployment).
  • Cloud Integrations: IMAP (143/993), POP3 (110/995), LDAP (389/636), SSO (NTLM 139/445), HTTP/HTTPS (80/443).
• Operating System:
  • Server: Windows Server (2008 R2 and newer), various Linux distributions (CentOS, Debian, Ubuntu), and Unix.
  • Client (Agent): Windows (10, 8, Server 2019, 2016, 2012), macOS (10.11+), Linux, and Unix.

Analysis of Technical Requirements: SysAid Asset Management offers flexibility with both cloud and on-premise deployment options, catering to diverse organizational needs. The on-premise server requirements are moderate, suitable for medium to large enterprises, with recommendations for dedicated database machines for production environments. Agent requirements are lightweight, ensuring broad compatibility across various endpoints without significant performance impact. Network port configurations are standard for IT management tools, facilitating integration and remote functionality.

Support & Compatibility

SysAid Asset Management demonstrates strong compatibility across various operating systems and offers extensive localization, supported by a comprehensive integration ecosystem.

• Latest Version: As a continuously updated platform, users benefit from ongoing feature enhancements and bug fixes.
• OS Support:
  • Server: Windows Server, Linux, Unix.
  • Client (Agent): Windows, macOS, Linux, Unix.
  • Browser: Microsoft Edge, Chrome, Firefox, Safari.
• End of Support Date: Continuous support for cloud deployments; for on-premise, support is tied to the specific version deployed.
• Localization: Supports a wide range of languages including Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, and Simplified Chinese.
• Available Integrations: Offers out-of-the-box integrations with LDAP, Email, SMS, external databases, and common third-party solutions like Zapier, Slack, Microsoft Teams, Office 365, OneLogin SSO, Lansweeper, Microsoft Intune, TeamViewer, LogMeIn, and JIRA.

Analysis of Overall Support & Compatibility Status: SysAid provides robust support and compatibility, making it adaptable to diverse IT environments. Its extensive language support caters to a global user base, and a wide array of integrations enhances its functionality within existing IT ecosystems. The continuous update model for cloud users ensures access to the latest features and security patches, while on-premise users receive support based on their specific version.

Security Status

SysAid Asset Management incorporates a comprehensive security framework, adhering to international standards and offering various features to protect data and access.

• Security Features: Role-based access controls, audit logging, vulnerability management, dedicated security team, continuous 24/7/365 monitoring, DDoS protection, data backup, AI-powered security scanning, AI guardrails, AI-controlled access, and secure credentials management.
• Known Vulnerabilities: A zero-day vulnerability affecting SysAid customers was exploited in November 2023. SysAid has established procedures for vulnerability testing and continuous monitoring to address such issues.
• Blacklist Status: Not directly applicable to the software itself. Cloud instances are hosted on Amazon Web Services (AWS) data centers, which maintain high security standards and certifications.
• Certifications: ISO 27001, ISO 27017, ISO 27018, SOC2 Type 2. AWS hosting also provides SOC 3, HIPAA, FedRAMP, CSA, and PCI DSS Level 1 compliance.
• Encryption Support: Uses SSL/TLS encrypted channels for data in transit and AES256bit encryption for data at rest in databases.
• Authentication Methods: Supports full complexity passwords, temporary passwords for new users, configurable lockout durations, two-factor authentication (2FA) via Google Authenticator or text message, and SAML 2.0 for Single Sign-On (SSO) integration.
• General Recommendations: Users should install the latest SysAid version, regularly apply updates, keep the server operating system updated with security patches, restrict server access to local networks or VPNs with 2FA, and implement Endpoint Detection and Response (EDR) and Web Application Firewall (WAF) solutions.

Analysis on the Overall Security Rating: SysAid Asset Management maintains a strong security posture, evidenced by its adherence to multiple international security certifications (ISO, SOC2) and robust features like encryption, multi-factor authentication, and role-based access controls. The platform's cloud infrastructure leverages AWS security, and SysAid employs a dedicated security team for continuous monitoring and vulnerability management. While a past zero-day vulnerability was reported, the company's proactive approach to security assessments and patching is critical for maintaining trust.

Performance & Benchmarks

SysAid Asset Management is designed for efficiency and scalability, particularly for medium to large organizations, with performance enhanced by AI-driven automation.

• Benchmark Scores: Specific public benchmark scores for the asset management module are not readily available.
• Real-World Performance Metrics: User testimonials indicate good scalability, with the platform handling thousands of users and assets without significant performance issues. AI automations contribute to faster issue resolution and proactive monitoring, improving overall IT efficiency.
• Power Consumption: Not directly applicable to software. Power consumption depends on the underlying server hardware and data center efficiency (e.g., AWS for cloud deployments).
• Carbon Footprint: Not directly applicable to software. The carbon footprint is related to the infrastructure hosting the software.
• Comparison with Similar Assets: SysAid is noted for its comprehensive asset management capabilities, often going beyond typical tracking offered by competitors. It performs well in user-friendliness and reporting but may face scalability challenges for very large enterprises compared to some specialized solutions.

Analysis of the Overall Performance Status: SysAid Asset Management generally offers strong performance and scalability for medium to large organizations. Its integrated AI capabilities enhance efficiency by automating tasks and providing real-time insights, leading to quicker issue resolution and proactive management. While specific benchmark data is not public, user feedback suggests reliable performance for typical enterprise loads.

User Reviews & Feedback

User feedback for SysAid Asset Management highlights its strengths as an integrated ITSM solution, while also pointing out areas for improvement.

• Strengths:
  • Comprehensive ITSM Integration: Users appreciate the seamless integration of asset management with help desk and other ITSM functionalities, providing a unified platform.
  • AI-Powered Automation: AI features, such as SysAid Copilot and AI agents, are highly valued for automating tasks like ticket categorization, prioritization, and asset discovery, boosting productivity.
  • Robust Asset Tracking: Offers real-time inventory, hardware and software asset tracking, software license management, and asset lifecycle visibility.
  • Intuitive User Interface & Reporting: Many find the UI user-friendly and the reporting tools robust and customizable, aiding in data-driven decision-making.
  • Customizable Workflows: The ability to create complex, tailored workflows without programming skills is a significant advantage.
  • Customer Support: SysAid's customer support receives positive mentions for being responsive and helpful.
• Weaknesses:
  • Asset Management Depth: Some users desire more advanced asset tracking features, such as tag functionality, hardware options, and integrated procurement/disposal logistics.
  • User Interface Modernization: Certain sections, particularly the admin portal and workflow management, are perceived as somewhat outdated and complex.
  • Mobile App Limitations: The mobile app's functionality is considered limited compared to the desktop version.
  • Scalability for Very Large Enterprises: While generally scalable, some suggest it might underperform compared to peers for extremely large organizations.
  • Reporting Intuition: While powerful, some new users find the reporting features less intuitive to master.
• Recommended Use Cases: SysAid Asset Management is well-suited for medium to large-sized businesses, particularly those in regulated industries (e.g., healthcare, education, manufacturing, finance) that require a comprehensive, integrated ITSM solution with strong asset tracking, AI automation, and ITIL compliance. It benefits organizations prioritizing efficient IT service delivery and data-driven insights.

Summary

SysAid Asset Management is a comprehensive and integral component of the SysAid ITSM platform, offering robust capabilities for managing IT assets across their entire lifecycle. Its strengths lie in its deep integration with help desk functionalities, empowering IT teams with real-time asset visibility and streamlined troubleshooting. The platform leverages advanced AI and automation to enhance efficiency, automate routine tasks, and provide actionable insights, making it a powerful tool for modern IT operations. SysAid's commitment to security is evident through its adherence to international certifications (ISO, SOC2), strong encryption, and multi-factor authentication options, alongside continuous monitoring and vulnerability management. Its broad compatibility across various operating systems and extensive localization further solidify its position as a versatile solution for a global user base.

However, areas for improvement include enhancing the depth of specific asset management features, such as more advanced hardware tracking options and integrated lifecycle logistics beyond basic tracking. Some users also note that certain parts of the user interface could benefit from modernization to align with contemporary design standards. While generally scalable, very large enterprises might find some limitations compared to highly specialized, niche solutions.

Overall, SysAid Asset Management is an excellent choice for medium to large organizations seeking an integrated, AI-powered ITSM solution that prioritizes efficient asset tracking, service delivery, and robust security. It is particularly beneficial for industries with complex IT infrastructures and those that value data-driven decision-making and ITIL alignment.

Information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.