Opsgenie

Basic Information

Atlassian Opsgenie is a modern incident management platform designed to ensure critical incidents are never missed, facilitating rapid response by the right personnel. It operates as a cloud-based Software as a Service (SaaS) solution.

• Model: Cloud Service
• Version: Not applicable; continuous updates as a SaaS product.
• Release Date: Acquired by Atlassian in 2018.
• Minimum Requirements: A modern web browser and an internet connection are required for client access.
• Supported Operating Systems: Any operating system capable of running a modern web browser (e.g., Windows, macOS, Linux, iOS, Android).
• Latest Stable Version: Not applicable; updates are delivered continuously.
• End of Sale Date: June 4, 2025. After this date, new purchases or sign-ups for Opsgenie are no longer available, and edition upgrades/downgrades are not possible.
• End of Support Date: April 5, 2027. On this date, access to Opsgenie will be shut off, and the product will no longer be accessible. Any un-migrated customer data will be deleted.
• End of Life Date: April 5, 2027.
• Auto-update Expiration Date: Not applicable; as a SaaS product, updates are continuous until the end of life.
• License Type: Subscription-based. Plans include Free (up to 5 users), Essentials, Standard, and Enterprise.
• Deployment Model: Cloud (SaaS).

Technical Requirements

As a cloud-based service, Opsgenie's technical requirements primarily pertain to the client-side access and network connectivity.

• RAM: Standard requirements for running a modern web browser.
• Processor: Standard requirements for running a modern web browser.
• Storage: Minimal local storage for browser cache.
• Display: Any standard display resolution supported by modern web browsers.
• Ports: Standard network ports for HTTPS communication (e.g., 443).
• Operating System: Any operating system that supports a compatible web browser (e.g., Windows, macOS, Linux, iOS, Android).

Analysis of Technical Requirements

Opsgenie's cloud-native architecture minimizes client-side technical overhead. Users access the service via a web browser or mobile application, making it highly accessible across various devices and operating systems. The primary technical considerations are a stable internet connection and a modern browser for optimal performance and security. There are no specific hardware requirements beyond those needed for general computing or mobile device usage. This low barrier to entry facilitates broad adoption across diverse IT and DevOps environments.

Support & Compatibility

Opsgenie offers extensive compatibility and support options, though its future is defined by its upcoming discontinuation and migration path.

• Latest Version: Continuous updates as a SaaS offering until the end of support date.
• OS Support: Broad support for any operating system running a modern web browser or the dedicated mobile applications (iOS, Android).
• End of Support Date: April 5, 2027.
• Localization: English is the primary language, with potential support for other languages through Atlassian's broader ecosystem.
• Available Drivers: Not applicable; as a SaaS product, it does not require local drivers.

Analysis of Overall Support & Compatibility Status

Opsgenie is highly compatible, integrating with over 200 monitoring, ticketing, and chat tools, including other Atlassian products like Jira, Jira Service Management, and Bitbucket. This broad integration capability has been a significant strength, allowing it to centralize alerts and streamline incident response across diverse IT ecosystems. Atlassian provides 24/7 support for Opsgenie customers. However, the critical factor is the announced end of support on April 5, 2027. Atlassian is actively guiding users to migrate to Jira Service Management or Compass, where Opsgenie's core functionalities are being embedded. This transition means that while current compatibility is robust, future support will shift to these integrated Atlassian platforms.

Security Status

Atlassian Opsgenie adheres to enterprise-grade security standards, leveraging Atlassian's robust security framework.

• Security Features: Customizable notification and escalation policies, detailed logs for analysis, static IPs for allowlisting, and security for systems.
• Known Vulnerabilities: Atlassian maintains a continuous monitoring and security incident response program to address vulnerabilities.
• Blacklist Status: No indication of blacklist status for the service itself.
• Certifications: Compliant with industry standards including SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR.
• Encryption Support: All data is encrypted in transit using TLS 1.2+ with perfect forward secrecy. Data at rest uses industry-standard AES 256 encryption, often via AWS KMS. Opsgenie also offered an Edge Encryption feature for on-premise encryption of sensitive data before it reached the cloud, though this is no longer available for new migrations to JSM, which instead recommends Bring Your Own Key (BYOK) encryption for Enterprise plans.
• Authentication Methods: Supports Opsgenie credentials, Atlassian account login, and Single Sign-On (SSO) for Standard and Enterprise plans, with options for various identity providers. Multi-factor authentication (MFA) is also supported through Atlassian accounts.
• General Recommendations: Implement strong password policies, leverage SSO and MFA, regularly review access controls, and utilize Opsgenie's detailed logging for audit and security analysis.

Analysis on the Overall Security Rating

Opsgenie demonstrates a strong security posture, built upon Atlassian's commitment to delivering high levels of security, reliability, privacy, and compliance. The use of robust encryption for data in transit and at rest, coupled with adherence to multiple international security certifications, provides a solid foundation for protecting sensitive incident data. The availability of SSO and MFA further enhances user authentication security. While the Edge Encryption feature is evolving into BYOK for JSM migrations, the overall commitment to data protection remains high. Atlassian's continuous monitoring and incident response capabilities ensure ongoing vigilance against threats.

Performance & Benchmarks

Opsgenie is engineered for high performance in critical incident management scenarios, focusing on speed, reliability, and efficiency.

• Benchmark Scores: Specific public benchmark scores are not typically released for SaaS incident management platforms. Performance is measured by real-world metrics.
• Real-world Performance Metrics:
  • **Incident Response Time:** Designed to reduce mean time to acknowledge (MTTA) and mean time to resolve (MTTR) incidents through efficient alerting, on-call scheduling, and escalation policies.
  • **Reliability:** Ensures critical alerts are never missed through multiple notification channels (voice calls, SMS, email, push messages) and automatic escalation.
  • **Uptime:** Opsgenie runs on multiple data centers for high availability and continuous operation, with data backed up and replicated across regions.
  • **Alert Processing:** Efficiently processes and categorizes alerts from various monitoring systems, filtering noise to prevent alert fatigue.
• Power Consumption: Not directly applicable to end-user devices, as it is a cloud service. Data center power consumption is managed by Atlassian, which is committed to sustainability.
• Carbon Footprint: Managed by Atlassian's data center operations, not a direct end-user asset metric.
• Comparison with Similar Assets:
  • **PagerDuty:** Opsgenie is often compared to PagerDuty. Users note Opsgenie offers a strong price-to-feature ratio and can have a lower total cost of ownership, providing comparable alert filtering and noise reduction at lower tiers. PagerDuty is seen as comprehensive but often more expensive.
  • **VictorOps (Splunk On-Call):** VictorOps is often considered for teams already within the Splunk ecosystem, with integration benefits potentially outweighing higher per-user costs compared to Opsgenie.

Analysis of the Overall Performance Status

Opsgenie's performance is optimized for rapid and reliable incident response. Its core strength lies in its ability to quickly route critical alerts to the right people, minimizing downtime and operational impact. The platform's high availability architecture and robust alert processing capabilities contribute to its effectiveness in high-pressure environments. While direct benchmark scores are not public, its design principles and user feedback consistently highlight its efficiency in incident management. Compared to competitors, Opsgenie is often lauded for offering robust functionality at a competitive price point, making it an attractive option for many organizations.

User Reviews & Feedback

User reviews and feedback for Atlassian Opsgenie generally highlight its effectiveness in incident management, alongside some areas for improvement.

• Strengths:
  • **Reliable Alerting and Escalation:** Users consistently praise its ability to ensure critical alerts are delivered to the right people through flexible escalation policies and multiple notification channels (SMS, calls, email, push).
  • **Extensive Integrations:** High marks for seamless integration with over 200 monitoring, ticketing, and collaboration tools (e.g., Jira, Datadog, Slack), centralizing alerts and streamlining workflows.
  • **On-Call Management:** Effective for setting up and managing on-call rotations, schedules, and overrides.
  • **Customization and Flexibility:** Offers significant customization options for alert routing, policies, and team structures.
  • **Mobile Accessibility:** Strong mobile application for managing alerts and on-call duties on the go.
• Weaknesses:
  • **Steep Learning Curve/Initial Setup:** Some users find the initial setup and configuration, especially for complex integrations or advanced features, to be challenging or to have a steep learning curve.
  • **Pricing for Small Organizations:** The user-based pricing model can be perceived as high for smaller organizations or for large enterprises needing to grant access to many users, potentially restricting access.
  • **User Interface (UI) Clutter:** Some feedback indicates the UI can feel cluttered at times.
  • **Scheduling Complexity:** Difficulties in managing schedules across multiple time zones without manual adjustment and limited customization for on-call schedule color assignments.
  • **Lack of New Breakthrough Features:** Some users note a perceived lack of significant new feature development in recent years, especially compared to competitors adopting AI.
• Recommended Use Cases:
  • DevOps and IT Operations teams requiring robust incident management and on-call scheduling.
  • Organizations needing to centralize alerts from various monitoring systems and ensure timely responses.
  • Teams seeking to automate incident escalation and communication workflows.
  • Companies with complex on-call rotations and a need for flexible notification policies.

Summary

Atlassian Opsgenie has established itself as a powerful and reliable incident management platform, excelling in ensuring critical alerts are never missed and facilitating rapid, coordinated responses. Its strengths lie in its highly customizable alerting and escalation policies, extensive integration capabilities with over 200 tools, and robust on-call management features. These attributes have made it a go-to solution for DevOps and IT Operations teams seeking to streamline their incident response workflows and reduce downtime.

However, the platform is not without its challenges. Users have noted a potentially steep learning curve for initial setup and complex configurations, and its user-based pricing model can be a concern for smaller organizations or those requiring broad user access. Some feedback also points to a desire for more modern UI elements and advanced feature development.

The most significant development impacting Opsgenie is Atlassian's decision to discontinue the standalone product. Opsgenie ceased new sales on June 4, 2025, and will reach its end of support and end of life on April 5, 2027. Atlassian is migrating Opsgenie's functionalities into Jira Service Management (JSM) and Compass, aiming to provide a more unified incident management experience within its broader product ecosystem. This strategic shift means that while Opsgenie remains a highly capable tool until its end-of-life date, current users must plan for migration to JSM or Compass to maintain continuity of service.

In conclusion, Opsgenie is a robust and effective incident management solution, particularly valued for its reliability and integration prowess. Its upcoming discontinuation necessitates a proactive migration strategy for existing users. For organizations currently evaluating incident management tools, considering Atlassian's recommended migration paths to Jira Service Management or Compass, or exploring alternative solutions, is crucial. The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.