Mosyle Business

Basic Information

Mosyle Business is a comprehensive cloud-based Mobile Device Management (MDM) solution designed specifically for Apple devices. It integrates device management, endpoint security, internet privacy and security, identity management, and application management into a single platform.

• Model: Mosyle Business (includes Mosyle Business FREE, Mosyle Business Premium, and Mosyle Fuse offerings).
• Version: As a cloud-based Software as a Service (SaaS) platform, Mosyle Business is continuously updated, ensuring users always access the latest stable version without manual updates.
• Release Date: The Mosyle Business platform was publicly available for businesses at the beginning of 2019, following a beta release in late 2018. Mosyle Business FREE launched on April 5, 2021. The Apple Unified Platform, integrating five critical applications, became available on May 4, 2022.
• Minimum Requirements: For administrators, access requires a modern web browser on any operating system. For managed devices, it supports Apple hardware running compatible operating system versions.
• Supported Operating Systems (Managed Devices): macOS, iOS, iPadOS, tvOS, watchOS, and visionOS.
• Latest Stable Version: Continuously updated cloud service.
• End of Support Date: Not applicable for a continuously updated SaaS platform; support for specific Apple OS versions aligns with Apple's own lifecycle.
• End of Life Date: Not applicable for a continuously updated SaaS platform.
• Auto-update Expiration Date: Not applicable for the service itself, as it manages OS updates on client devices.
• License Type: Mosyle Business offers a Free tier for up to 30 devices, and subscription-based licenses (per device per month, billed annually) for Mosyle Business Premium and Mosyle Fuse. Device-based and User-based (BYOD) licensing options are available.
• Deployment Model: Cloud-hosted Software as a Service (SaaS).

Technical Requirements

Mosyle Business is a cloud-based solution, meaning its core infrastructure resides remotely. The technical requirements primarily pertain to the devices being managed and the administrator's access point.

• RAM, Processor, Storage: For administrator access, a standard computer with a modern web browser and typical office application specifications is sufficient. For managed Apple devices, Mosyle Business supports a wide range of Apple hardware, with requirements dictated by the specific macOS, iOS, iPadOS, tvOS, watchOS, or visionOS version running on the device.
• Display: Standard display resolution suitable for web-based console management.
• Ports: Network connectivity (internet access) is required for both the administrator console and managed devices to communicate with the Mosyle cloud service.
• Operating System (for Admin Access): Any operating system capable of running a modern web browser (e.g., Windows, macOS, Linux, ChromeOS).

Analysis of Technical Requirements

The cloud-native architecture of Mosyle Business minimizes local technical requirements for administrators, making it accessible from virtually any internet-connected device. The primary technical consideration lies in the compatibility of managed Apple devices with the latest supported Apple operating systems, which Mosyle Business is designed to manage comprehensively. The solution leverages Apple's native MDM protocol, ensuring broad compatibility across the Apple ecosystem.

Support & Compatibility

Mosyle Business provides extensive support and compatibility within the Apple ecosystem, coupled with robust customer service.

• Latest Version: As a cloud-based SaaS, the service is continuously updated, providing the latest features and security enhancements without user intervention.
• OS Support: Comprehensive support for macOS, iOS, iPadOS, tvOS, watchOS, and visionOS.
• End of Support Date: Not applicable for the Mosyle Business service itself. Compatibility with specific Apple OS versions is maintained in line with Apple's support cycles.
• Localization: English is supported.
• Available Drivers: Not applicable, as Mosyle Business is a software-based MDM solution that manages device configurations and applications, rather than requiring specific hardware drivers.

Analysis of Overall Support & Compatibility Status

Mosyle Business demonstrates strong support and compatibility, focusing exclusively on Apple devices. It integrates seamlessly with Apple Business Manager (ABM) and Apple School Manager (ASM), facilitating automated device enrollment and application licensing. The platform offers zero-touch deployment for all supported Apple operating systems. Mosyle is known for its responsive and competent support team, offering unlimited access to tickets, calls, and personalized video guidance for paid customers. This commitment to the Apple ecosystem and customer service ensures a high level of operational reliability and ease of use for organizations managing Apple fleets.

Security Status

Mosyle Business offers an enterprise-grade security suite specifically designed for Apple devices, integrating various protective measures within its unified platform.

• Security Features:
  • Automated Hardening & Compliance: Monitors devices against security configurations mapped for CIS, NIS, SOC2, and PCI standards for macOS, iOS, and iPadOS.
  • Next-Generation Mac Antivirus: Purpose-built and fully automated.
  • AI-Based Automated Zero Trust for Mac: A silent security tool that automates Zero Trust principles using proprietary LeeryAI™.
  • Privilege Management: Admin On-Demand for macOS.
  • Apple-specific Online Privacy & Security: Leverages native encrypted DNS capabilities of iOS and macOS for always-on web security, privacy, and filtering.
  • macOS Identity Management & SSO: Automated local account creation, single sign-on (SSO) experience, and multi-factor authentication (MFA) support for Macs.
  • Remote Security Actions: Includes remote lock and wipe capabilities.
  • Encrypted ScreenView: Provides secure, encrypted peer-to-peer screen sharing for remote assistance.
  • Data Protection: All customer data is encrypted at rest and client communications are encrypted with TLS.
  • Software Development Security: Follows strict change management policies, performs nightly static code analysis, and adheres to a multi-stage review process for software development.
• Known Vulnerabilities: No specific known vulnerabilities are publicly listed in the provided information.
• Blacklist Status: Not applicable.
• Certifications: SOC2 Type II certified since 2020. Mosyle is also GDPR compliant.
• Encryption Support: Data at rest, client communications (TLS), encrypted DNS, and encrypted ScreenView sessions.
• Authentication Methods: Single Sign-On (SSO) with Google Workspace, Microsoft 365 for Business, Okta, Ping Identity, AD Federation Services (AD FS), LDAP Active Directory, and on-premises Active Directory. Multi-factor authentication (MFA) is supported for macOS.
• General Recommendations: Mosyle Business is recommended for its comprehensive approach to Apple device security, leveraging native Apple capabilities and integrating advanced security tools to enforce compliance and protect against threats.

Analysis of Overall Security Rating

Mosyle Business boasts a high overall security rating due to its comprehensive and integrated suite of security features tailored for Apple devices. The platform's focus on automated hardening, next-gen antivirus, AI-based Zero Trust, and robust identity management provides a strong defense posture. Its SOC2 Type II certification and GDPR compliance further underscore its commitment to data protection and regulatory adherence. The integration of security directly into the MDM platform ensures consistent enforcement and automation, making it a powerful tool for securing Apple fleets.

Performance & Benchmarks

As a cloud-based Mobile Device Management (MDM) and security platform, traditional hardware benchmarks like processor speed or RAM are not applicable to Mosyle Business itself. Performance is measured by its efficiency, automation capabilities, and responsiveness in managing Apple devices.

• Benchmark Scores: Not applicable for an MDM software solution.
• Real-world Performance Metrics:
  • **Deployment Speed:** New Macs can be ready out of the box in 10-20 minutes, thanks to seamless integration with Apple Business Manager (ABM) and identity providers like Azure.
  • **Automation:** Offers fully automated workflows for OS updates, application installation, and patching.
  • **Efficiency:** Streamlines manual processes, reducing time and effort for IT teams.
  • **Responsiveness:** Known for lightning-fast and competent technical support.
  • **Scalability:** Capable of managing fleets of devices into the thousands efficiently.
• Power Consumption: Not applicable for a cloud service.
• Carbon Footprint: Not applicable for a cloud service.
• Comparison with Similar Assets:
  • Often cited as a more cost-effective and feature-rich alternative to Jamf, offering similar or superior capabilities at a lower price point.
  • Considered more capable than Meraki SM and easier to use than Jamf Pro.
  • Praised for its ease of setup and use compared to other MDM solutions.

Analysis of Overall Performance Status

Mosyle Business demonstrates strong performance in its core function of Apple device management and security. Its cloud-native architecture enables rapid deployment and automated management, significantly boosting operational efficiency for IT departments. The platform's ability to quickly onboard new devices and automate routine tasks translates directly into time and cost savings. User feedback consistently highlights its ease of use and the responsiveness of its support, contributing to a positive overall performance perception. While direct performance benchmarks are not relevant, its real-world impact on IT workflows and its favorable comparison to competitors underscore its effective and efficient operation.

User Reviews & Feedback

User reviews and feedback for Mosyle Business are generally positive, highlighting several key strengths and some areas for improvement.

• Strengths:
  • Customer Support: Consistently praised for being excellent, timely, helpful, responsive, fast, and competent.
  • Ease of Use & Setup: Users find the platform incredibly easy to use, set up, and implement, making it accessible even for less tech-savvy administrators.
  • Reliable Device Management: Commended for reliable device management capabilities, ensuring seamless updates and efficient support for devices.
  • Robust Security Features: Users highlight strong security features, including effective access controls and monitoring, and integrated endpoint security.
  • Integrated Solutions: Appreciation for SSO, Endpoint Security, and Device Management being tied together in one "pane of glass."
  • Automation: Valued for automating many manual processes, saving time and effort for IT teams.
  • Cost-Effectiveness: Often seen as a more affordable option compared to competitors like Jamf, offering similar or more features for the price.
  • Zero-Touch Deployment: Highly effective for quickly getting new Apple devices ready.
• Weaknesses:
  • iPad Authentication: Some users desire better and more consistent authentication methods for iPads, wishing for an experience more aligned with macOS.
  • API Functionality: Mentions of missing or inadequate API functionality.
  • Documentation & Training: Some users find the official documentation inadequate, leading to reliance on community resources and a perceived training deficiency.
  • Administrator Changes: Difficulty in changing the Main Administrator, potentially leading to configuration issues.
  • Pricing Increases: Over time, some users note that Mosyle's prices have become more aligned with other similar MDM solutions, though still often competitive.
• Recommended Use Cases:
  • Organizations of all sizes (startups, SMBs, mid-market, enterprises, educational institutions) that utilize Apple devices (macOS, iOS, iPadOS, tvOS, watchOS, visionOS).
  • Businesses needing comprehensive MDM, security, and identity management for their Apple fleet.
  • Ideal for onboarding new devices, enforcing security policies, and providing remote support efficiently.
  • Organizations looking to streamline deployment, management, and security of Apple devices with automation.

Summary

Mosyle Business stands out as a robust and highly capable Apple-specific Mobile Device Management (MDM) solution, integrating a comprehensive suite of tools for device management, endpoint security, internet privacy, identity management, and application management into a single, unified cloud-based platform. Its primary strength lies in its deep integration with the Apple ecosystem, offering extensive support for macOS, iOS, iPadOS, tvOS, watchOS, and visionOS, including seamless compatibility with Apple Business Manager for zero-touch deployment.

The platform excels in automation, significantly reducing the manual effort required for IT teams to deploy, configure, and maintain Apple devices. Security is a core focus, with enterprise-grade features like automated hardening and compliance (SOC2 Type II certified), next-gen antivirus, AI-based Zero Trust, privilege management, and encrypted communications, providing a strong defense against modern threats. User feedback consistently praises Mosyle's exceptional customer support, ease of use, and cost-effectiveness compared to many competitors.

While generally highly rated, some users have noted minor areas for improvement, such as the desire for more consistent iPad authentication, enhanced API functionality, and more comprehensive official documentation. Despite these points, Mosyle Business is widely recommended for any organization, from startups to large enterprises and educational institutions, looking for an efficient, secure, and user-friendly solution to manage their Apple device fleet. Its ability to streamline workflows, enhance security, and provide responsive support makes it a compelling choice in the enterprise asset management landscape.

The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.