Matrix42 Enterprise Manager

Basic Information

• Model: Matrix42 Enterprise Manager (often integrated within Matrix42 Enterprise Service Management)
• Version: Matrix42 Enterprise 26.1 (Alpha), 25.4, 12.1 Update 3, 12.0 Update 5 (for the broader Matrix42 Enterprise platform). Specific Enterprise Manager components may have their own versioning, such as EM-Server v19.
• Release Date: Q3 Release updates for Matrix42 Enterprise solutions were introduced on July 31, 2025.
• Minimum Requirements: Varies by component and deployment scale. Refer to Technical Requirements for details.
• Supported Operating Systems:
  • Server: Microsoft Windows Server 2016, 2019, 2022, 2025.
  • Client/Agent/Web Console: Windows 10 (22H2 and higher), Windows 11 (23H2, 24H2 and higher), macOS, ChromeOS, Android 8.0+, iOS 12.0+, iPadOS 13.0+, tvOS 12.0+.
• Latest Stable Version: Matrix42 Enterprise 12.1 Update 3.
• End of Support Date: Dependent on the end of extended support for underlying Microsoft operating systems and SQL Server versions (e.g., Windows Server 2019 EOL 01/2024, MS SQL 2019 EOL 01/2025).
• End of Life Date: Dependent on the end of extended support for underlying Microsoft operating systems and SQL Server versions.
• Auto-update Expiration Date: Not explicitly specified; typically tied to product lifecycle and support agreements.
• License Type: Not explicitly detailed, but enterprise software typically uses subscription or perpetual licensing models. The platform emphasizes transparent pricing.
• Deployment Model: On-premise, cloud, or hybrid options are available.

Technical Requirements

• RAM:
  • Application Server: 8 GB minimum; 16–32 GB recommended for medium deployments; 32–64 GB for larger deployments. For up to 5,000 clients, 4 GB minimum, 8 GB optimum.
  • Client (Agent): 3-15 MB free RAM (depending on overall installed memory).
• Processor:
  • Application Server: 64-bit multi-core processor, 2.6 GHz or faster. For up to 5,000 clients, 2 Cores with 2 GHz minimum, 4 Cores with 2 GHz optimum. For larger deployments, 8 Cores with 3 GHz minimum, 12 Cores with 3 GHz optimum.
  • Supported Architectures: 32-bit (Intel i386) and 64-bit (AMD64) processor architectures are supported.
• Storage:
  • Application Server: Minimum 50 GB free disk space.
  • Database Server: Minimum 10 GB free per 1,000 devices (baseline estimate). Initial database size for 1,000 clients is 50 MB.
  • Client (Agent): 300 MB free disk space for installation, with a minimum of 5 GB free for usage.
• Display: 1,366 x 768 minimum, 1,680 x 1,020 recommended (if using Workflow Studio).
• Ports:
  • EM Server (Incoming): NET/TCP 8098, 9010, 9016, 9099.
  • EM Server (Outgoing): NET/TCP 9000, 9011.
  • EM Distribution Point (Incoming): NET/TCP 9011, 9012.
  • EM Distribution Point (Outgoing): NET/TCP 9010, 9016.
  • EM Data Provider: TCP 8099.
  • Other Integrations: TCP 443 (HTTPS), TCP 80 (HTTP), TCP 389/636 (LDAP/LDAPS), TCP 1433 (SQL Server), TCP 5985 (Hyper-V), TCP 9100 (Empirum API).
• Operating System:
  • Server Components: Microsoft Windows Server 2016, 2019, 2022, 2025.
  • Database: Microsoft SQL Server 2019, 2022 (Standard/Enterprise editions). Azure SQL is also supported. SQL Express is not supported.
  • Client/Agent/Web Console: Windows 10 (22H2 and higher), Windows 11 (23H2, 24H2 and higher).
• Software Components: .NET Framework 4.8, Internet Information Services (IIS) 7.0+, Access Database Engine 64bit, Microsoft Visual C++ Redistributable.

Analysis of Technical Requirements: Matrix42 Enterprise Manager, as part of a comprehensive enterprise solution, demands robust server infrastructure. The requirements scale significantly with the size of the deployment, emphasizing multi-core processors and ample RAM for application and database servers. The reliance on Microsoft Windows Server and SQL Server indicates a strong integration with the Microsoft ecosystem. Client-side requirements are relatively light, focusing on modern Windows operating systems. Network port configurations are critical for inter-component communication and integration with external systems. The platform supports both 32-bit and 64-bit processor architectures, offering flexibility in deployment.

Support & Compatibility

• Latest Version: Matrix42 Enterprise 12.1 Update 3.
• OS Support:
  • Server: Microsoft Windows Server 2016, 2019, 2022, 2025.
  • Client: Windows 10 (22H2 and higher), Windows 11 (23H2, 24H2 and higher).
  • Mobile/Other Endpoints (via UEM/MDM components): Android 8.0+, iOS 12.0+, iPadOS 13.0+, tvOS 12.0+, macOS, ChromeOS.
• End of Support Date: Support dates are primarily aligned with Microsoft's lifecycle for the underlying operating systems and database systems. For example, Windows Server 2019 reached its Microsoft end of life in January 2024, and MS SQL 2019 in January 2025.
• Localization: The default UI language is English, and German is a supported user language. Multilingual ticket communication is a newly introduced feature.
• Available Drivers/Integrations:
  • Microsoft Configuration Manager (SCCM).
  • Microsoft Entra ID (formerly Azure AD) and Microsoft 365.
  • LDAP (Active Directory, Novell eDirectory, Lotus Domino).
  • Unified Endpoint Management (Empirum, Silverback), Mobile Device Management (AirWatch).
  • Virtualization platforms: Citrix XenServer, Microsoft Hyper-V, VMware vCenter.
  • Database: Oracle Database.
  • Enterprise systems: ERP, CRM, HRIS, SAP.

Analysis of Overall Support & Compatibility Status: Matrix42 Enterprise Manager demonstrates broad compatibility, particularly within the Microsoft ecosystem for its server and database components. It supports current and recent versions of Windows Server and SQL Server, with end-of-support dates tied to Microsoft's lifecycle. The platform offers extensive integration capabilities with various enterprise systems and endpoint management tools, crucial for a centralized asset management solution. Multilingual support enhances its usability in global operations.

Security Status

• Security Features: Integrated Windows Authentication (Single Sign-On), Forms Authentication, Membership Providers, SAML2 support, Multi-Factor Authentication (MFA) via SMS and Email, account locking after failed login attempts, Secure Token Service for authentication.
• Known Vulnerabilities: No specific known vulnerabilities are detailed in the provided information. Security enhancements are regularly implemented through updates, such as NuGet package updates.
• Blacklist Status: Not applicable for software.
• Certifications: Accessibility BITV-Test Certified.
• Encryption Support: Supports encrypted connections for SQL Server. Data providers utilize HTTPS for secure communication.
• Authentication Methods:
  • Integrated Windows Authentication (SSO) for intranet environments.
  • Membership Providers (M42MembershipProvider for Windows/internal domains, NDSMembershipProvider for LDAP servers like Active Directory, Novell eDirectory, Lotus Domino).
  • SAML2 for identity provider integration.
  • API Tokens for Web Service requests (recommended).
  • Basic Authentication for Web Services (not recommended due to security vulnerabilities).
  • Multi-Factor Authentication (MFA) for Management Console users, supporting SMS and Email methods.
• General Recommendations: It is strongly recommended to disable less secure filtering methods for REST API requests and to use API tokens instead of Basic Authentication for Web Services. Application servers should have hardening scripts executed to manage network protocols and cipher suites.

Analysis on the Overall Security Rating: Matrix42 Enterprise Manager integrates a robust set of security features, including various authentication methods like SSO, SAML2, and MFA, catering to diverse enterprise security policies. The emphasis on secure communication (HTTPS, SQL encryption) and regular security enhancements (NuGet package updates) indicates a proactive approach to maintaining a secure environment. The platform provides recommendations for secure configuration, such as avoiding basic authentication for APIs. The absence of publicly detailed known vulnerabilities in the provided data suggests a focus on addressing security issues through updates.

Performance & Benchmarks

• Benchmark Scores: No specific benchmark scores are publicly available in the provided information.
• Real-world Performance Metrics:
  • Scalability: Designed as a scalable and extensible platform to support business growth.
  • Task Handling: Supports up to 250,000 active tasks simultaneously across various areas (e.g., Reports, EM-Tasks, MCM-Tasks, Patch-Tasks, OSD-Tasks).
  • Deployment Optimization: Optimized for various deployment sizes (small, mid-size, large, enterprise) with corresponding hardware recommendations.
  • Efficiency: Enhanced dependency maps offer improved search, filtering, visualization, and export options for better IT planning and risk assessment.
  • Service Desk: Speeds up ticket resolution through automated category assignments and priority calculations.
  • Search: AI-powered tools for quick information retrieval, including search history and recently viewed items.
• Power Consumption: Not directly applicable to software; depends on the underlying hardware infrastructure.
• Carbon Footprint: Not directly applicable to software; depends on the underlying hardware infrastructure and data center efficiency.
• Comparison with Similar Assets: Matrix42 Enterprise solutions compete with products like ServiceNow, Freshworks, Microsoft (SCCM), IBM, TOPdesk, USU, SolarWinds, EasyVista, Ivanti, Atlassian, SysAid, NinjaOne, Atera, baramundi, Snow Device Manager, and KACE. Reviewers rate Matrix42 higher than some competitors (e.g., Microsoft, IBM, Ivanti, ServiceNow) for ease of integration and deployment, and better evaluation and contracting.

Analysis of the Overall Performance Status: Matrix42 Enterprise Manager is engineered for scalability and handles a high volume of concurrent tasks, making it suitable for large enterprise environments. While specific benchmark scores are not provided, the platform emphasizes real-world performance improvements through automation, optimized deployment scenarios, and AI-powered features that enhance efficiency in service desk operations and IT planning. Its competitive standing highlights strengths in integration and deployment.

User Reviews & Feedback

User reviews and feedback for Matrix42 Enterprise solutions generally highlight several strengths:

• Strengths:
  • Integrated IT Management: Praised for providing a modern, integrated foundation for managing assets, services, processes, and end-users, offering a holistic view across IT.
  • Flexibility and Scalability: Valued for flexible deployment options (on-premise, cloud, hybrid) and its ability to scale with business needs.
  • Automation and AI: Positive feedback on powerful automation capabilities that streamline workflows and AI features that enhance service desk operations, reporting, and search functionalities.
  • Strong Integrations: Appreciated for its extensive integration capabilities with other enterprise tools like ERP, CRM, HRIS, and SAP, breaking down silos.
  • Customer Satisfaction & ROI: High customer satisfaction rates (93%) and reported quicker implementation times (3x faster) and significant ROI (51%).
  • Ease of Integration and Deployment: Rated highly compared to some competitors for ease of integration and deployment.
• Weaknesses:
  • Specific weaknesses are not explicitly detailed in the provided public snippets. However, the platform's evolution sometimes involves deprecation and removal of older components (e.g., Microsoft AppFabric Workflow Engine, older search controls), which might require migration efforts for existing users.
• Recommended Use Cases: Matrix42 Enterprise Manager is recommended for organizations seeking end-to-end IT management, including IT Service Management (ITSM), IT Asset Management (ITAM), Software Asset Management (SAM), Unified Endpoint Management (UEM), and Identity Governance and Administration (IGA). It is particularly suited for businesses looking to automate complex workflows, improve IT processes, and manage hybrid cloud environments effectively.

Summary

Matrix42 Enterprise Manager, as a key component within the broader Matrix42 Enterprise Service Management platform, offers a comprehensive and integrated solution for modern IT management. It provides a holistic view of IT assets, services, processes, and devices throughout their lifecycle, aiming to simplify operations, reduce risk, and ensure compliance.

Strengths of the asset include its robust scalability, flexible deployment options (on-premise, cloud, hybrid), and extensive compatibility with the Microsoft ecosystem (Windows Server, SQL Server) and other enterprise systems (ERP, CRM, SAP). The platform is lauded for its powerful automation capabilities and the integration of AI-powered features that enhance service desk efficiency, reporting, and search functions. Strong security measures, including various authentication methods like SSO, SAML2, and MFA, along with continuous security enhancements, contribute to a secure IT environment. User feedback often highlights high customer satisfaction, ease of integration and deployment, and significant return on investment.

While specific weaknesses are not prominently featured in public information, the continuous evolution