Ivanti Neurons for HR

Basic Information

• Model: Ivanti Neurons for HR
• Version: Ivanti Neurons for HR 2022.3. It integrates with the Ivanti Neurons for ITSM platform, which sees continuous updates, with versions like 2025.x mentioned for compatibility.
• Release Date: Initial launch occurred on July 28, 2021.
• Minimum Requirements: Requires Ivanti Neurons for ITSM 2022.2 or later as a platform. The underlying platform typically requires:
  • Processor: Minimum 2 cores, 2GHz or faster; recommended 4 cores, 2GHz or faster for typical usage; 8 cores, 2GHz or faster for high performance scenarios.
  • RAM: Minimum 8 GB.
  • Storage: 20 GB minimum free space for application files, with 100 GB or more recommended for the database.
  • Display: Minimum 1024 x 768 resolution; recommended 1280 x 1024 or higher.
  • Operating System: Microsoft Windows Server 2016, 2019, 2022, or 2025 (64-bit).
• Supported Operating Systems:
  • Server: Microsoft Windows Server 2016, 2019, 2022, 2025 (64-bit).
  • Client/Agent: Microsoft Windows 10 and 11 (64-bit), various Linux distributions, and Apple macOS for Ivanti Neurons agent deployment.
• Latest Stable Version: Ivanti Neurons for HR 2022.3 is a noted version, with the platform continuously updated.
• End of Support Date: Follows the Ivanti Neurons platform lifecycle. Ivanti generally provides a 2-year maintenance lifecycle from a subsequent major version release and a 5-year supported (EOL) cycle.
• End of Life Date: Aligns with the Ivanti Neurons platform's End of Life policy, after which security-related hot fixes, technical support, and product downloads are no longer available.
• Auto-update Expiration Date: Not explicitly specified. The Ivanti Neurons platform operates on a continuous update model.
• License Type: Cloud Subscription, typically priced per end-user, per year.
• Deployment Model: Cloud-based deployment. It is designed to be applied to an existing Ivanti Cherwell Service Management (CSM) system.

Technical Requirements

• RAM: Minimum 8 GB for the underlying Ivanti Neurons for ITSM application server.
• Processor: Minimum 2 cores, with 4 cores recommended for heavy transaction rates and workflow usage.
• Storage: 20 GB minimum free space for application files; 100 GB minimum for the database.
• Display: A minimum resolution of 1024 x 768 is required, with 1280 x 1024 or higher recommended.
• Ports: Specific URLs, IP addresses, and ports are required for the Ivanti Neurons agent to function.
• Operating System: Microsoft Windows Server 2016, 2019, 2022, or 2025 (64-bit) for server components.

Analysis of Technical Requirements

Ivanti Neurons for HR's technical requirements are primarily driven by its integration with the Ivanti Neurons for ITSM platform. The specifications indicate a solution designed for enterprise environments, requiring robust server infrastructure to handle potentially high transaction rates and complex workflows. The emphasis on multi-core processors and substantial RAM suggests that the system is built to manage significant data processing and concurrent user activity. Storage recommendations highlight the need for dedicated space for both application and database, underscoring data intensity. Client-side requirements are flexible, supporting common Windows desktop operating systems, while the server components necessitate a Windows Server environment. The requirements are typical for a comprehensive enterprise service management solution, ensuring stability and performance for HR operations.

Support & Compatibility

• Latest Version: Ivanti Neurons for HR 2022.3 is a recent version, designed to integrate with Ivanti Neurons for ITSM 2022.2 and later.
• OS Support:
  • Server: Microsoft Windows Server 2016, 2019, 2022, 2025 (64-bit).
  • Client/Agent: Microsoft Windows 10 and 11, various Linux distributions, and Apple macOS are supported for the Ivanti Neurons agent.
• End of Support Date: Ivanti products typically maintain a 2-year maintenance lifecycle after a new version release and a 5-year End of Life (EOL) cycle. Ivanti encourages upgrades to the latest versions for continued support and updates.
• Localization: Fully translated languages include English (various regional versions), German, Spanish, French, and Portuguese. Ivanti Neurons for ITSM also supports Chinese Simplified, Dutch, Japanese, and Korean with full translations. Additional languages can be added with manual translation.
• Available Drivers: As a software solution, direct hardware drivers are not applicable. Compatibility focuses on integration with existing enterprise systems and platforms.

Analysis of Overall Support & Compatibility Status

Ivanti Neurons for HR demonstrates strong compatibility within the Ivanti ecosystem, particularly with Ivanti Neurons for ITSM, which serves as its foundational platform. The broad operating system support for both server and client components ensures flexibility in deployment across diverse enterprise environments. Ivanti's clear lifecycle policy, including maintenance and EOL dates, provides predictability for planning and upgrades, although specific dates for Ivanti Neurons for HR itself are tied to the broader platform's continuous development. Extensive localization support caters to global organizations, offering a localized user experience in multiple languages. The continuous update model of the Neurons platform suggests ongoing enhancements and security patches, contributing to a robust support framework.

Security Status

• Security Features: Includes confidential data handling, secure viewing of HR cases, and one-click Limited Access for highly sensitive cases. It enables segregation of information to ensure HR data privacy.
• Known Vulnerabilities: Ivanti actively tracks and addresses vulnerabilities across its product line through Ivanti Neurons for VULN KB, which provides real-time intelligence on CVEs and CWEs. This indicates a proactive approach to vulnerability management.
• Blacklist Status: No publicly available information regarding blacklist status.
• Certifications: Ivanti as a company holds certifications such as ISO/IEC 27001 for information security management, Common Criteria for IT product security evaluation, and Cyber Essentials. FedRAMP compliance is supported within the Ivanti Neurons for ITSM platform.
• Encryption Support: Supports TLS 1.2 configuration for secure communication within Windows environments.
• Authentication Methods: Integrates with Ivanti Zero Sign-On (ZSO) for passwordless authentication, supporting FIDO authentication methods like Windows Hello and Mac Touch ID.
• General Recommendations: Ivanti recommends maintaining up-to-date product versions to benefit from the latest security fixes and platform enhancements.

Analysis on Overall Security Rating

Ivanti Neurons for HR leverages the robust security framework of the broader Ivanti Neurons platform. Key features like confidential data handling, granular access controls, and secure communication protocols (TLS 1.2) are integral to protecting sensitive HR information. The company's commitment to security is further evidenced by its corporate certifications (ISO/IEC 27001, Common Criteria) and its proactive vulnerability management system (Ivanti Neurons for VULN KB). Support for modern passwordless authentication methods like Zero Sign-On enhances user security and convenience. While specific vulnerability reports for Ivanti Neurons for HR are not publicly detailed, the overarching security posture of the Ivanti platform suggests a strong focus on protecting enterprise data and operations.

Performance & Benchmarks

• Benchmark Scores: No specific benchmark scores are publicly available for Ivanti Neurons for HR.
• Real-world Performance Metrics: Real-world performance is characterized by streamlined HR service delivery, automated workflows, increased HR staff efficiency, and improved employee satisfaction. The platform's ability to handle high volumes of requests and automate complex processes suggests efficient operation.
• Power Consumption: Not applicable for a cloud-based software solution; power consumption is managed by the cloud provider.
• Carbon Footprint: Not applicable for a cloud-based software solution; carbon footprint is managed by the cloud provider.
• Comparison with Similar Assets: No direct comparisons with competing HR service management solutions are provided in the available data.

Analysis of the Overall Performance Status

While explicit benchmark scores are not publicly disclosed, the performance of Ivanti Neurons for HR is primarily measured by its operational efficiency and impact on HR service delivery. The solution is designed to automate and streamline HR processes, such as case management, onboarding, and self-service, which inherently leads to improved productivity and faster resolution times. Its ability to integrate with other departments like IT and Facilities for real-time provisioning further enhances overall enterprise efficiency. The platform's use of live dashboards and analytics provides HR teams with insights to continuously optimize service delivery, indicating a focus on measurable improvements in HR operations. The underlying Ivanti Neurons platform is built for scalability and responsiveness in enterprise environments.

User Reviews & Feedback

User reviews and feedback highlight Ivanti Neurons for HR as a solution that significantly enhances HR service delivery and employee experience.

• Strengths:
  • Automated HR Service Management: Streamlines tasks, case management, and onboarding processes, leading to improved efficiency and consistency.
  • Employee Self-Service: Provides an intuitive portal for employees to manage HR requests, reducing HR team workload and offering faster resolutions.
  • HR Knowledge Base: Offers a continually updated source of information, allowing employees to find answers based on their role and location.
  • Workflow Automation: Automates simple and complex end-to-end processes, routing tasks to the right people across departments.
  • Integration: Seamlessly integrates with other teams like IT and Facilities for efficient provisioning and operational continuity.
  • Confidentiality: Features like one-click Limited Access and role-based segregation ensure the security of sensitive HR data.
  • Analytics and Reporting: Live dashboards and analytics provide visibility into service requests, aiding in resource allocation and decision-making.
• Weaknesses: No specific weaknesses are prominently highlighted in the publicly available information.
• Recommended Use Cases:
  • HR case management and tracking.
  • Automating employee administration, including onboarding, offboarding, and transitions.
  • Providing self-service access to HR information and request submission.
  • Managing HR knowledge articles and policies.
  • Streamlining HR workflows and integrating with other enterprise service management functions.

Summary

Ivanti Neurons for HR is a comprehensive cloud-based solution designed to modernize and automate Human Resources service delivery within an enterprise. Launched in July 2021, it functions as an extension of the Ivanti Neurons for ITSM platform, leveraging its robust infrastructure. The asset excels in streamlining HR case management, automating employee lifecycle processes like onboarding and offboarding, and empowering employees through intuitive self-service portals and a centralized knowledge base. Its strengths lie in its ability to improve HR staff efficiency, enhance employee experience, and provide actionable insights through integrated analytics and reporting. The platform's strong security features, including confidential data handling and support for modern authentication methods, underscore its suitability for managing sensitive HR information. Compatibility is broad, supporting current Windows Server environments for its core components and various client operating systems for agent deployment, with extensive localization options catering to global organizations.

While specific performance benchmarks are not publicly detailed, the architecture and stated benefits point to a highly efficient system capable of handling complex HR workflows and high request volumes. The continuous update model of the Ivanti Neurons platform ensures ongoing feature enhancements and security patches, aligning with a predictable support lifecycle. Overall, Ivanti Neurons for HR is a powerful tool for organizations seeking to transform their HR operations, offering a blend of automation, self-service, and intelligent insights to foster a more productive and engaged workforce.

Information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.