InvGate Workflow

Basic Information

InvGate Workflow is a module within InvGate Service Management, designed to automate and streamline business processes.

• Model: InvGate Service Management (Workflow Module)
• Version: Continuously delivered, with frequent and incremental updates.
• Release Date: InvGate was founded in 2009. The no-code workflow builder received a significant redesign and update around May 2024, specifically with version 7.77 of InvGate Service Management.
• Minimum Requirements: Not explicitly detailed, but supports both cloud and on-premise deployments. Client-side access requires modern web browsers.
• Supported Operating Systems:
  • Desktop: Mac, Windows, Linux (for on-premise deployments).
  • Mobile: Android, iPhone, iPad.
• Latest Stable Version: Follows a continuous delivery model, ensuring ongoing access to the latest features and improvements.
• End of Support Date: Not publicly specified due to the continuous delivery model and ongoing support.
• End of Life Date: Not publicly specified due to the continuous delivery model.
• Auto-update Expiration Date: Not applicable due to the continuous delivery model.
• License Type: Subscription-based, typically priced per agent. Options include concurrent user and named user licenses. Available in Starter, Pro, and Enterprise tiers.
• Deployment Model: Cloud (SaaS) and On-Premise.

Technical Requirements

InvGate Workflow operates as part of InvGate Service Management, a web-based application with flexible technical requirements depending on the deployment model.

• RAM: Not explicitly specified for the software itself, but consistent with typical enterprise-grade web applications.
• Processor: Not explicitly specified, but standard server-grade processors are expected for on-premise deployments.
• Storage: Not explicitly specified, but depends on data volume and retention policies for on-premise deployments.
• Display: Web-based interface, compatible with standard desktop and mobile display resolutions.
• Ports: Standard network ports for web access (HTTP/HTTPS) and potentially specific ports for integrations and on-premise communication.
• Operating System:
  • Desktop: Mac, Windows, Linux (for on-premise server deployment).
  • Mobile: Android, iPhone, iPad (for client access).

Analysis of Technical Requirements

InvGate Service Management, with its Workflow module, offers flexible technical requirements due to its availability in both SaaS and on-premise options. For cloud deployments, InvGate manages the underlying infrastructure. For on-premise installations, the software runs efficiently on standard server hardware with Windows or Linux operating systems. Client-side requirements are minimal, relying on modern web browsers across various desktop and mobile operating systems, ensuring broad accessibility for users.

Support & Compatibility

• Latest Version: Continuous delivery model ensures ongoing updates and improvements.
• OS Support: Desktop (Mac, Windows, Linux) and Mobile (Android, iPhone, iPad).
• End of Support Date: Not applicable due to continuous delivery and ongoing support.
• Localization: Available in English, Spanish, Portuguese, German, French, and Italian. Supports Unicode characters for other languages.
• Available Drivers: Not applicable as InvGate Workflow is a software platform; integrations are handled via APIs and connectors.
• Integrations:
  • IT Asset Management (ITAM): InvGate Asset Management, FileWave, Lansweeper, Microsoft SCCM.
  • Communication: Microsoft Teams, Slack, WhatsApp, RingCentral, Twilio, Asana.
  • Collaboration: Azure DevOps, ServiceNow, Jira, Confluence, Five9.
  • Other: Directory services, Access Management tools, Identity and Access Management solutions, and an Open API for custom connections.

Analysis of Overall Support & Compatibility Status

InvGate Workflow, as part of InvGate Service Management, provides robust support and broad compatibility. The continuous delivery model ensures that users always have access to the latest features and security updates, eliminating traditional end-of-support concerns. Extensive localization options make the platform suitable for global enterprises. Compatibility is a strong point, with numerous out-of-the-box integrations for popular business tools and flexible API options for custom connections, allowing it to fit seamlessly within diverse IT ecosystems.

Security Status

• Security Features: Data encryption at rest and in transit, data retention controls, audit logs. Customizable security levels.
• Known Vulnerabilities: No specific known vulnerabilities are publicly highlighted in the provided information.
• Blacklist Status: No information available regarding blacklist status.
• Certifications: ISO 27001 certified.
• Encryption Support: Supports data encryption at rest and in transit. Custom Domain with SSL is available.
• Authentication Methods: SSO Integration, Multiple SAML Support, Microsoft Active Directory, Microsoft Azure Active Directory, Okta, LDAP.
• General Recommendations: Implement strong access controls, regularly review audit logs, and utilize available security configurations.

Analysis on the Overall Security Rating

InvGate Workflow, integrated within InvGate Service Management, demonstrates a strong commitment to security. It incorporates essential features such as ISO 27001 certification, data encryption for data at rest and in transit, and robust authentication methods including SSO and SAML support. The availability of advanced security configurations, particularly within the Enterprise plan, further enhances its security posture, allowing organizations to tailor security settings to their specific needs.

Performance & Benchmarks

• Benchmark Scores: Specific benchmark scores for InvGate Workflow are not publicly available.
• Real-world Performance Metrics: Focuses on efficiency gains, reduced manual effort, faster resolution times, improved process consistency, and accelerated service delivery.
• Power Consumption: Not applicable for a software platform.
• Carbon Footprint: Not applicable for a software platform.
• Comparison with Similar Assets: Positioned against competitors like Jira Service Management, ManageEngine ServiceDesk Plus, and Freshservice. It is praised for its ease of configuration, use, and management, and for reducing the learning curve associated with complex workflow tools.

Analysis of the Overall Performance Status

InvGate Workflow's performance is primarily defined by its ability to optimize operational efficiency and reduce manual intervention. It excels in streamlining complex processes, leading to significant time and cost savings. The no-code visual builder and pre-built templates contribute to faster implementation and adoption, allowing organizations to quickly realize benefits in areas such as incident resolution, request fulfillment, and asset tracking. While formal benchmark scores are not published, its real-world impact is measured by improved service delivery, enhanced productivity, and a reduced learning curve for users.

User Reviews & Feedback

Summary of User Reviews and Feedback

User reviews for InvGate Service Management, including its Workflow capabilities, are generally positive, with many highlighting its intuitive interface and comprehensive features.

• Strengths:
  • Intuitive user interface and ease of use, making it accessible even for non-technical users.
  • Comprehensive feature set for ITSM, including ticketing, workflow automation, SLA tracking, and reporting.
  • No-code customization and a visual workflow builder simplify process design and modification.
  • AI-driven features enhance support efficiency, such as smart ticket classification and virtual assistants.
  • Scalability and flexibility for both cloud and on-premise deployments.
  • Seamless integrations with popular business tools and an Open API.
  • Powerful reporting and customizable dashboards provide valuable insights.
  • Effective self-service portal options.
  • Strong customer support and transparent pricing.
  • Cost-effective compared to other enterprise-grade solutions.
• Weaknesses:
  • Some users note limitations in deep customization for highly specific or niche requirements.
  • While robust, its comprehensive ITSM features might offer limited value for very small organizations with simpler needs or less formal service desks.
  • Lacks some fundamental IT asset management features for procurement, renting, or disposal of equipment when considered as a standalone ITAM platform, though it integrates with InvGate Asset Management.
• Recommended Use Cases:
  • Mid-sized to large organizations seeking to streamline IT operations and improve service quality.
  • Companies across various industries, including finance, healthcare, education, government, and aerospace.
  • Organizations looking for an ITIL-ready solution with robust ticketing, workflow automation, and integrated analytics.
  • Teams needing to extend service management beyond IT to departments like HR, finance, and facilities (Enterprise Service Management).
  • Specific workflow automation examples include employee onboarding/offboarding, change approvals, knowledge article creation, project management, IT access requests, and contract renewals.

Summary

InvGate Workflow, a core component of InvGate Service Management, is a robust, no-code automation tool designed to streamline and optimize processes across IT and other enterprise departments. It offers a visual, drag-and-drop builder that enables users, including those without technical expertise, to create, modify, and deploy complex workflows with ease. The platform's continuous delivery model ensures users benefit from ongoing updates and improvements, maintaining its relevance and functionality.

Strengths of InvGate Workflow include its highly intuitive user interface, extensive no-code customization capabilities, and a comprehensive suite of features that support ITIL best practices. It provides pre-built templates for common processes like onboarding and change management, significantly reducing setup time. The system's broad compatibility, with numerous out-of-the-box integrations and a flexible API, allows it to connect seamlessly with existing business tools. Furthermore, strong security features, including ISO 27001 certification, data encryption, and diverse authentication methods, ensure data integrity and user access control.

However, some weaknesses include potential limitations in deep customization for highly specialized scenarios and its comprehensive feature set possibly being an overkill for very small organizations with minimal IT needs.

Overall, InvGate Workflow is highly recommended for mid-sized to large organizations aiming to enhance operational efficiency, reduce manual tasks, and improve service delivery across IT and other business functions. Its focus on user-friendliness, scalability, and robust integration capabilities makes it a valuable asset for driving digital transformation and fostering an Enterprise Service Management (ESM) approach.

The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.